WARNING DO NOT BUY! we placed an order for blinds that were 50% off, figured they were 50% off as it was an 8-10 week wait compared to the other items which were either express or next day! We the... ãã£ãšèŠã
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I have placed 4 orders through Blinds Online now and cannot recommend them more! The whole process is seamless from placing your custom order, through to the installation. Seeing as theyâre custom... ãã£ãšèŠã
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Have previously had great experiences with BlindsOnline. Great quality etc etc. However, I have been struggling to get responses over a replacement part for the last couple of months. Emails take ages... ãã£ãšèŠã
I wasnât sure the sheer fabric I chose from the sample was going to be exactly what I wanted, but it turned out better than I could have ever dreamed! Whenever I see other peopleâs sheers now I secret... ãã£ãšèŠã
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Supplier of Custom Made Roller Blinds, Vertical Blinds, Sunscreen Blinds, Venetian Blinds, Roman Blinds and Curtains. Manufacturer of blinds and curtains to suit all window sizes.
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Vesper Drive 54-60, 3805, Narre Warren, ãªãŒã¹ãã©ãªã¢
- blindsonline.com.au
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I would give zero stars if I could
I would give zero stars if I could. I placed an order for 5 blinds which cost over $1100 They arrived and looked like they were cut by a toddler - the edges were not straight and there were chunks of material missing. They have glued on metal "Tuiss" brand badges which are crooked and have glue leaking out the side of the metal badges. They look awful. I contacted the company to arrange return, they acknowledge my email the same day. I have followed up several times and they have ghosted me. I have lodged a dispute transaction with my bank to try to get my money back.
*Edited after the merchants' reply as I cannot reply directly to it: You are welcome to reply to any of my emails I have sent to sort this out.
2026幎5æ26æ¥
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Blinds Online ããã®åç
Hi Laura,
Thank you for taking the time to allow me to sort out these issues, and again I sincerely apologise for your experience.
Iâm glad that we were able to reach a resolution and begin moving things forward for you.
As discussed, I will continue to assist you directly via my personal email to ensure everything is handled smoothly from here.
Thank you again for your patience and understanding.
Have a great day.
Kind regards,
Sandra
Hi Laura,
Iâm very sorry to hear about your experience and the condition your blinds arrived in. Thatâs certainly not the standard we aim for, especially after such a significant purchase.
I would like to personally look into this for you and help get this resolved as quickly as possible. Could you please send through your order number so I can investigate this directly with the team?
I look forward to hearing from you soon.
Kind regards,
Sandra
Ordered a number of blinds
Ordered a number of blinds. Two of them their motors didn't work so I started a support case.
It's been going around in circles for about a month now and now no one replys to emails at all.
Very poor
2026幎4æ16æ¥
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Blinds Online ããã®åç
Hi Tim,
Thank you for your feedback, and Iâm really sorry to hear about your experience. This is certainly not the level of service we aim to provide.
I understand how frustrating it must be to deal with faulty motors and delays in getting support. Iâd really like to personally look into this for you and get it resolved as quickly as possible.
Could you please share your order number with me? Once I have that, Iâll investigate whatâs happened and ensure we get this sorted for you.
Thank you for bringing this to our attention, and I appreciate your patience.
Kind regards,
Sandra
AVOID
AVOID!
Order number NZ3337414OO
Getting the impression they just tell you what you want to hear.
Not only do the take months to produce the blinds they take weeks to deliver. Then had sizing issues where Thor team had incorrectly measured on one of the blinds and didnt allow enough recess on another. After multiple emails and calls following up with their customer service team who donât seem to know much about the blinds they are selling, the customer service team failed to respond and when they have they have provided conflicting information stating one minute the blinds would be completed and ready to ship over a week ago by their manager, only to be told today that the blinds wonât be completed till another 2 weeks and Iâd like revive the blinds in June if Iâm lucky.
Iâve also been advised that their manager would call me back on three occasions and no one has.
Not to mention they promised these would be fast tracked .
Donât waste your time with them.
UPDATE 7.5.26
Sandra replied to this complaint and stated I have the wrong company and they donât offer measuring services?!!! I ð¯ have the correct company and have not stated you did and I have got the correct team and I have been emailing and talking to you over the phone Sandra and you have donât nothing but caused further confusion. Please provide the complaints procedure
2026幎5æ6æ¥
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Blinds Online ããã®åç
Weâre sorry to hear that you remain unhappy with your experience, Angela. However, we would like to clarify a number of statements made in your review, as both our team and I personally have been actively assisting you throughout this process, with regular communication and updates provided right up until yesterday.
As part of your SureSize claim, which was submitted due to incorrect measurements originally provided, we requested multiple times that you provide photos showing the full window recess measurements to ensure the remake blinds were manufactured correctly. The photos supplied only showed the blind measurements, and you advised that you were not prepared to provide any additional photos.
The measurements for your SureSize remake were then confirmed by you prior to the remake order being placed. These measurements were also provided via email and included in your order confirmation.
Once approved, we arranged for the remake to be prioritised and fast-tracked through manufacturing, which was completed within four days.
As previously advised, the extended delivery timeframe was unfortunately due to courier and freight delays outside of our direct control, including ongoing transport disruptions and fuel shortages affecting freight services globally.
In relation to your comments regarding manufacturing, your blinds were not manufactured in China. As previously advised, we are a global company with workrooms located around the world, with the majority of our window furnishings manufactured locally in Melbourne, Australia.
Customer satisfaction is our number one priority at Tuiss, and we take customer feedback seriously. We genuinely want every customer to have a positive shopping experience. Throughout this process, we explored multiple avenues to try and resolve your concerns. We shipped your original order, provided a partial refund after you advised you were unhappy with the Twist2Fit blind widths delivered, remade the blinds to the updated widths you supplied, and fast-tracked the remake through production. In addition, we also provided a full refund.
We genuinely wanted to have the blinds remade and delivered successfully for you. However, as we are a DIY-based company, customers are responsible for calculating and confirming the correct window measurements to ensure the blinds fit appropriately.
At this stage, we do feel we have exhausted all available options to assist and resolve this matter in good faith.
Kind regards,
Sandra
BEWARE SCAM BUSINESS
BEWARE SCAM BUSINESS. Placed an order for a custom made blind and was told it would arrive in 2-3 weeks. The expected delivery date came and went and I sent several emails enquiring where my order was - all went unanswered and one agent even CLOSED my enquiry without responding! I subsequently called and they said my order had not been started in production and they would make further enquires to see why and she never called back! This company is shonky!! Read all the other similar reviews and negative experiences- STAY AWAY FROM THIS BUSINESS
2026幎3æ25æ¥
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Blinds Online ããã®åç
Hi, weâre truly sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially with the delays and lack of communication youâve described.
This isnât the level of service we aim to provide.
Iâd personally like to look into this for you and understand whatâs gone wrong so we can work towards a resolution. Could you please share your order number with me?
Thank you for bringing this to our attention.
Look forward to hearing back from you soon.
Kind regards,
Sandra
Do not buy from Blinds On Line
Do not buy from Blinds On Line. Long delivery, I suspect it's manufactured by a third party factory in China then shipped to AU then on to the customer. The process is long with no insight except just before delivery locally .... eg Blinds On Line received a bunch of blinds from China then locally dispatched.
On arrival the product is poorly packed, lots of plastic. Low quality, and worst is the design and product quality. Its rubbish. The USB Type C charge port is on the rear of the blind !! so you have to remove the blind from the window to charge ! what rubbish.
I have contacted the Blinds On Line Customer "support" Its rubbish like the product. AI driven so you have to force it to put you through to a human, which of corse they dont return the message .... I ended up e-mailing to the std address. They responded and tried to convince me the design was for the charge port in the rear was correct !
So basically the product is badly designed Chinese rubbish with rubbish lead time, rubbish packing and rubbish responce from "customer service"
Do not buy from Blinds On Line
2026幎4æ10æ¥
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Blinds Online ããã®åç
Hi Dudley,
Weâre really sorry to read about your experience and appreciate you taking the time to share your feedback.
Weâd like to clarify that we are a global company with workrooms located across different regions, which allows us to offer a wide range of made-to-measure products. That said, weâre disappointed to hear that the product and delivery did not meet your expectations.
In regard to the charging port, we understand this may not be the most convenient design for everyone, and we do appreciate your feedback as it helps us continue to improve our products.
Weâre also sorry to hear about your experience with our customer service, this is certainly not the level of support we aim to provide.
Weâd really like the opportunity to look into this further for you. If you could please provide your order number, weâll review this in detail and work towards a resolution.
Kind regards,
Sandra
Best Experience!
My husband and I moved into our new house in Sep 2025 and needed a quote on some new blinds. Our lovely friend Ellie from Tuiss Blinds went above and beyond in helping us. The process was so easy, specifically in choosing the styles and colours we wanted, the delivery and installation of the blinds. Overall, we are very happy and 100% satisfied with our amazing blinds. We definitely recommend Tuiss Blinds!
2025幎9æ1æ¥
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Blinds Online ããã®åç
Thank you so much for your wonderful review, Allison!
Weâre absolutely delighted to hear about your experience and how happy you are with your new blinds. Moving into a new home is such an exciting time, so itâs great to know the whole process, from choosing styles and colours through to delivery and installation, felt easy and smooth for you.
A special thank you for your kind words about Ellie as well, weâll be sure to pass this on to her, sheâll be thrilled!
We truly appreciate your recommendation and support. Enjoy your beautiful new home and blinds!
Have a great afternoon!
Kind regards,
Sandra
DO NOT PURCHASE FROM HERE
DO NOT PURCHASE FROM HERE!
We received damaged and incomplete fixtures as well as fabrics for blinds and curtains that are listed on the website as the same, however arrived two different colours. We were also not provided with enough hooks to hang the curtains.
We are now 3 months into communication with their customer service team with no solution. We were finally offered a full remake, however, when we requested a return and refund due to the above listed issues they then said we could no longer get an exchange but offered a 30% discount to purchase a new set.
An absolute scam. Do not trust them with your money and donât believe the value for money marketing. It is not worth your time, energy or your wallet.
2026幎4æ10æ¥
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Blinds Online ããã®åç
Hi Beth,
Thank you for your feedback, weâre sorry to hear you feel this way about your experience.
Weâd like to clarify a few points for transparency. Your order was reviewed in detail by our team, and all items were manufactured correctly to the specifications selected at the time of purchase.
The fabrics chosen are from different product ranges, which is reflected in their names and product listings online. As noted on our website, imagery is CGI-generated and can vary slightly in appearance depending on screen settings, which is why we offer free samples to help customers confidently compare colours and textures prior to ordering.
In regard to installation, the sheers supplied are designed to be installed in an S-fold (wave) style directly beneath the track. If not installed as per the provided instructions, the final appearance and functionality may differ from what is intended.
While we have not identified any manufacturing faults with your order, we have remained committed to assisting you throughout this process. As part of this, we offered a full remake initially, and more recently, a 30% goodwill discount toward a replacement product should you wish to explore an alternative option.
We understand this situation has been frustrating, and we remain here to help should you wish to move forward with a solution.
We understand this situation has been frustrating, and Krisa will continue to work with you directly to find a suitable resolution.
Kind regards,
Sandra
Beautiful White Shutters
Bought the white Charlestone shutters and they look great, no complaints. They took about a month to arrive, which is what was advertised. They also offer some shutters with shorter delivery times, but they are a bit more expensive than the Charlestone ones.
2026幎3æ4æ¥
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Blinds Online ããã®åç
Thanks so much for your 5-star review!
Weâre really glad to hear youâre happy with your Charleston white shutters, theyâre a fantastic choice (I actually have this colour myself, so I know how great they look!). Itâs also great to hear the delivery timeframe matched what was advertised, as we always aim to be clear and upfront about this.
Youâre absolutely right, we do offer faster delivery options for those needing a quicker turnaround, and we appreciate you pointing that out for others.
Thanks again for your support, and we hope you enjoy your new shutters for years to come!
Have an awesome day!
Kind regards,
Sandra
Next day roller blinds: great product
Bought a next day dispatch roller blind during their easter sale and it arrived in 2.5 days. I was concerned about potential quality issues given the short delivery time, but product looks very high quality. Impressive
2026幎4æ5æ¥
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Blinds Online ããã®åç
Hi Ian,
Thanks so much for your kind words! Weâre really glad to hear your roller blind arrived quickly and exceeded your expectations in both delivery and quality.
We work hard to balance fast dispatch with high standards, so itâs great to know that came through in your experience.
Enjoy your new blinds, and we hope to help you again in the future!
Kind regards,
Sandra
Great Quality & Support
Great products and customer service team. I ordered from Blindsonline some next day roller blinds and i'm very satisfied with the result. Product was dispatched in a day as advertised and then got it the following day. I had some doubts prior to installing them, but Sandie from customer service team was very helpful. Would recommend the company.
2026幎3æ16æ¥
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Blinds Online ããã®åç
Hi Fede,
Thank you so much for your lovely feedback! We're so glad to hear you're happy with your roller blinds and that everything arrived quickly as promised.
Itâs especially great to know our team could assist you ahead of installation and make the process smoother, weâre always here to help ð
We really appreciate your recommendation and support. If you ever need anything else, please donât hesitate to reach out!
Have a great afternoon.
Thanks again,
Sandi
Great Products and Service
Great Customer Service and products. I have been using Tuiss for some time now and never been disappointed. Especially love my Roman Blinds!
2026幎3æ31æ¥
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Blinds Online ããã®åç
Hi there,
Thank you so much for your wonderful review! We're so pleased to hear you've had such a positive experience with both our products and customer service over time.
Itâs especially great to know youâre loving your Roman blinds, theyâre a favourite for a reason!
We truly appreciate your continued support and loyalty. If thereâs ever anything we can help with, weâre always here for you.
Have an awesome day!
Kind regards
Sandra
Faulty hardware and poor support
I ordered six blinds from Blinds Online â including from their Express Range due to time sensitivity â and the experience has been extremely disappointing.
Product Issues
⢠The supplied brackets were inconsistent in depth, with some protruding around 15â¯mm further than others.
⢠The brackets have a bulge/lip at the bottom, which means they cannot be mounted flush when installing multiple blinds sideâbyâside. This creates a 2â¯mm offset per bracket, causing blinds to misalign even though the blinds themselves were manufactured at the correct width. There is no reference to this on their website when measuring blinds that will be hung next to each other.
⢠One bracket was physically defective â not straight, and able to lift on one side when pressed down.
Pictures were provided in my email to support.
These are hardware and manufacturing issues, not installation errors.
Service Issues
Despite calling three times and emailing four times, I received no meaningful response. The only reply I did get was a generic message about recessâfit depth, which had nothing to do with the issues I raised.
After that, no followâup at all â even after clearly outlining the problems and requesting escalation.
Overall
The combination of faulty hardware and poor customer service has made this a frustrating experience. I chose the Express Range specifically to avoid delays, but the lack of support has caused more delay than the standard range would have.
At this point, I cannot recommend Blinds Online based on my experience.
2026幎3æ8æ¥
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Blinds Online ããã®åç
Good morning Ewan,
Thank you for your review and your time on the phone last week.
As discussed, as soon as you have your updated measurements, please let us know and we will get this all resolved for you right away.
Kind regards,
Sandra
Horrific product that arrived broken
I have been told to delete this review in order to get a refund. I have offered to edit the post and I will delete it once a full refund is issued. Blinds online are currently arranging to collect my order and will issue a refund.
Horrific product that arrived broken. The customer service is atrocious!!! Biggest problem waste of money!! Do NOT purchase from this company!!!
Reply.
I cannot write a new post. I have emailed again, this time requesting a refund. These blinds are beyond useless!
Update.
Still waiting for a refund and for them to collect their broken blinds. All empty promises from blinds online. 0/10 for customer service.
Reply 17/4:
I was never contacted to arrange collection before. So of course they were unable to. The blinds have been boxed up ready to collect for well over a month.
Update 21/4:
Faulty blinds were arrange to be collected (finally). The freight company did not collect them. I was told they would have cardboard for the blind I could not acquire a box for. This was false. They collected nothing and the boxes have now been rained on. Still no refund. Iâve spoken to multiple people at this company over several months. Empty promises and NO action. I spent over $1k on blinds that arrived broken and for the pleasure I get the headache of trying to deal with their âcustomer serviceâ team. Do NOT buy from this company. Theyâll sell you a faulty product and make it impossible to get a refund.
2025幎10æ1æ¥
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Blinds Online ããã®åç
Hi Natalie,
Apologies for the delay and the frustration this has caused. Iâve checked the details regarding the pickup, and after following up with the freight company, it appears the previous collection attempt was unsuccessful.
As I have mention in the our email coronspondance,Iâve now re-arranged the pickup for you and have sent an email with all the updated details. Please let me know if you have any trouble locating this or if thereâs anything further I can assist with.
Regards, Sandra
Honestly could not be happier
Honestly could not be happier with my experience with Tuiss Blinds Online. The whole process was really easy from start to finish. Measuring guides were clear, ordering was simple, and delivery was quicker than expected.
The quality honestly exceeded my expectations. Everything fit perfectly, looks great, and feels really well made. Installation was straightforward and so quick too which made it even better!
Customer service was also amazing, really friendly and quick to help with any questions I had.
Would definitely recommend if you are looking for good quality blinds without the stress!
2026幎3æ19æ¥
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Blinds Online ããã®åç
Good afternoon :)
Thank you so much for your wonderful review!
Weâre absolutely thrilled to hear how happy you are with your experience from start to finish. Itâs great to know that the measuring guides, ordering process, and delivery all met your expectations, and even better to hear that the quality and fit of your blinds exceeded them.
Weâre also really pleased that installation was quick and straightforward, and that our customer service team was able to assist you along the way.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.
If you ever need anything in the future, weâre always here to help.
Have an awesome afternoon.
Kind regards,
Sandra
The level of customer service was soâŠ
The level of customer service was so professional and exemplified a nature of going over beyond for the customer. The quality of service was amazing. I am proud to have purchased great quality blinds from a place that values their customers. Highly recommended and will always remain loyal to the company
Thank you Tuiss blinds
2026幎1æ11æ¥
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Blinds Online ããã®åç
Hi there,
Thank you so much for your wonderful review and kind words!
Weâre thrilled to hear that you had such a positive experience with our customer service team. Providing professional support and going above and beyond for our customers is something we truly strive for, so it means a lot to know this stood out to you.
Itâs also fantastic to hear that youâre happy with the quality of your blinds. Knowing that you feel confident recommending us and that you plan to remain a loyal customer really makes our day.
Thank you again for choosing Tuiss Blinds Online and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again in the future!
Have an amazing day!
Kinds regards Sandra
I have an issue with faulty blinds, width shrinkage, beware
I have an issue with faulty blinds, width shrinkage. this company has not responded after 3 requests. beware people
2026幎1æ15æ¥
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Blinds Online ããã®åç
Hi there,
Weâre sorry to hear youâre experiencing an issue with your blinds, thatâs certainly not the experience we want for our customers.
We havenât been able to locate your details based on this review. Could you please provide your order number (either here message or by emailing to personal email sandra@blindsonline.com.au) so I can look into this matter as a priority and assist you?
I look forward to resolving this for you as quickly as possible.
Kind regards,
Sandra
Misleading advertising and poor customer service
(1) Misleading advertising.
Their website asked the customer to enter the desired length and width of the blind, to the nearest mm, and stated that the blind came in a minimum length of 400mm. Yet, inconsistently, the buried 'fine print' said that there were only five set lengths, starting at 1200mm. I wonder how many other customers have carefully measured and entered their length size, at or above the stated minimum (400mm), only to receive a blind up to three times as long (1200 mm)?
(2) Poor customer service
When I pointed out that their website was confusing, they just ignored me.
2026幎3æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Blinds Online ããã®åç
Hi NAK,
Thank you again for your feedback.
With our Express Blinds range, all blinds are manufactured in set drop increments. These are outlined in the Product Highlights section on the relevant product page.
For swift delivery, this product features pre-defined drop sizes of 1200mm, 1500mm, 1800mm, 2100mm, 2400mm, 2700mm, or 3000mm, with the closest available size selected based on the drop measurement provided. This streamlined manufacturing process allows us to offer a significantly faster turnaround time.
We are genuinely sorry to hear that this information was not clear and that your experience left you feeling frustrated. That is certainly not our intention, and we appreciate you bringing it to our attention.
If you could please provide your order number, I would welcome the opportunity to give you a call to discuss this further and work towards a suitable resolution at a day and time that suits you.
Kind regards,
Sandra
Avoid them
I ordered a made-to-measure recess blind from Tuiss Blinds Online NZ. (I double checked the website before doing this review so I know I am reviewing the right company)
The blind supplied is too short and cannot be installed correctly. I provided 13 clear photos showing the issue, including measurements, and have followed up with multiple emails and phone calls.
Instead of resolving the functional problem, the response has focused on measurement debate rather than addressing the fact the blind does not install or tension properly.
Based on my experience, I would not recommend ordering from this company. The process has been frustrating and unnecessarily drawn out.
I am now seeking a refund under the Consumer Guarantees Act.
Note: Although marketed as a NZ business, the company operates from Australia, which has made resolution more difficult.
2026幎2æ10æ¥
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It's just about their online/phone service which is CRAP!
It's just about their online/phone service, which is so bad! We have a broken part, covered by warranty, call the number 1300 761 179 Hi I'm Buddy, virtual assistance how can I help you today? Tell him what you want and he says I'll connect you with an agent - says you are 5th in the queue every time and then says, do you want a call back? Press 1, callback does not come! I've been on hold now for 50.56 minutes and got sick of waiting so have hung up. How hard is it?
2026幎2æ23æ¥
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Would not recommend, but Refund now received
Would not recommend, the retractable flyscreen had a weak plastic lower bar, which had flimsy and difficult to secure plastic clips holding it down which have to be used every time you raise or lower the flyscreen. I spent 40 min on the phone waiting to speak to them, then emailed them on 9/2 and 16/2, still no reply other than auto acknowledgement. I have asked for a refund and return it but I still hear nothing, amazing lack of customer contact and very disappointing. I went there as I have previously bought blinds there which were good, and customer service was good then too but guess things change over time.Update 26/2. Iâve now received a full refund from Tuiss so Iâm please to advise this is now resolved.
2026幎1æ20æ¥
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