Blinds on the Net レビュー 

Blinds on the Net からの回答

2025年3月25日

Thank you for your feedback, Brian. We’re really sorry for the inconvenience and frustration caused throughout your order experience, and we appreciate the chance to respond.
When your order was placed on December 18, 2024, our customer service team quickly picked up on a duplicate credit card payment and processed a refund. They also reiterated that, as the order came in after our advertised Christmas cut-off period, it wouldn’t be delivered before the holiday break.
Once production resumed in mid-January, the order was completed within the expected timeframe, and our team kept you in the loop with clear updates—providing tracking details as soon as they became available.
Unfortunately, the delivery was damaged in transit and some components were lost. Once you alerted us to this fact, our team submitted a rectification request to production straight away and let you know it would take 7–10 working days to sort out.
Further delays cropped up when production didn’t send all the required parts and, to make matters worse, the rectification was accidentally placed on internal hold without our customer service team knowing. Thankfully, the team member caught the issue while proactively following up on your behalf and escalated it straight away to get things moving again. This added about five extra working days to the original rework timeframe.
Throughout the whole process, we stayed in regular contact—sharing updates, answering your questions, and chasing production behind the scenes. Despite setbacks with the courier and a few internal production stumbles (which we’ve since addressed), our customer service team member genuinely did everything he could to keep you informed and get things back on track.
We’re truly sorry this experience didn’t reflect the level of service we pride ourselves on. Sometimes, things just go wrong—and in this case, a few things definitely did—but we’ll always do our best to make it right, take responsibility, and learn from it.
If there’s anything more we can do, or if you'd like to chat further about your experience, please don’t hesitate to reach out—we’re always here to help.

Blinds on the Net からの回答

2025年3月25日

Thanks so much for your review! We completely understand how ordering around Christmas can feel a bit uncertain, so we’re really glad Vincent was able to support you and help ease those concerns.

We’re thrilled to hear you’re happy with your blind—it means a lot to us. If you ever need anything else, we’re just a call or email away!

Blinds on the Net からの回答

2025年3月12日

Thanks so much for your 5-star review, Peter! As a family-owned Australian business, we take pride in providing top-quality products and personal service, so it’s fantastic to hear you had such a great experience. We truly appreciate your support and look forward to helping you again in the future!

Blinds on the Net からの回答

2025年3月12日

Thank you for your 5-star review! We're so glad to hear the product was exactly what you expected and the right size. It’s great to know our team could assist you when needed. We truly appreciate your support for our local Australian, family-owned company. If you ever need anything else, we're happy to help!

Blinds on the Net からの回答

2025年3月12日

Hi Shane, thank you for your feedback. We're really glad to hear you're happy with the product, but we’re sorry to hear about the issues with delivery and communication.

Looking into your order, we can see that after you placed it on December 2nd, our production team had a query on December 4th, which our customer service team promptly contacted you about and resolved over the phone. When you reached out on December 21st about only receiving part of your order, we immediately followed up with the trucking company and called you back to provide an update. Given the busy holiday period, we understand how frustrating delays can be, and we always do our best to ensure deliveries run smoothly.

Regarding the missing brackets, we haven’t received any emails about this, but we truly want to make things right for you. Since your review, we’ve tried to follow up multiple times by phone to assist, but we haven’t been able to reach you. Please get in touch when you can—we’re more than happy to sort this out and ensure you have everything you need. Customer satisfaction is incredibly important to us, and we truly appreciate your support of our Australian family-owned business!

Blinds on the Net からの回答

2025年3月12日

Thank you for your review! We're so glad you're happy with the quality of your outdoor blinds. We completely understand the frustration with the delivery delay—unfortunately, our courier at the time, Allied Express, was running behind schedule and didn’t inform us when booking the job. Since then, we’ve removed them from our courier list to ensure this doesn’t happen again due to them. We truly appreciate your patience and support of our Australian family-owned business, and we hope you’ll choose us again in the future with confidence that Allied Express won’t be causing any delays!

Blinds on the Net からの回答

2025年3月12日

Thank you so much for your wonderful review, Susan! We're thrilled to hear that our team could guide you to the perfect fit and that you appreciated the patience and support along the way. We take pride in providing quality products at great prices with top-notch service, so it’s fantastic to know we delivered on all fronts. We truly appreciate your support of our Australian family-owned business and look forward to helping you again in the future!

Blinds on the Net からの回答

2025年3月12日

Thank you so much for your fantastic review, Erle! We're thrilled to hear that Vincent's advice helped ensure a perfect match for your blinds and that everything arrived on time and in top condition. Providing great service and guidance is something we take pride in, and it’s wonderful to know we made a difference in your experience. We truly appreciate your support of our family owned Aussie business, and if you ever need anything else, we’re always happy to help!

Blinds on the Net からの回答

2025年3月12日

That’s a 10/10 review if we’ve ever seen one! Thank you for your support—we truly appreciate it!

Blinds on the Net からの回答

2025年3月12日

This is wonderful to hear! We know ordering blinds can feel daunting, so we’re so glad Vincent could guide you through the process. Enjoy your outdoor blinds, and thank you for choosing our local Aussie family owned company!

Blinds on the Net からの回答

2025年1月22日

Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.

When you initially contacted us about your blinds not fitting, we requested measurements of the blinds themselves to determine whether the issue resulted from a manufacturing error or the original measurements provided. Whilst the photos you sent were helpful, they did not include all the details needed for a thorough investigation. This is why we followed up to request the specific measurements of the blinds. Unfortunately, the same photos were resent without the required measurements.

As we’ve discussed, we are more than willing to provide new blinds free of charge if the issue is found to be our error. Alternatively, if it resulted from incorrect measurements, we would be happy to offer new blinds at a discounted price. After reviewing the photos, our manufacturing team confirmed that the blinds were customised with our standard 5mm deduction. From the images, it appears the blinds were ordered for a very tight fit, and factors such as an uneven or deteriorating window frame at the bottom may be affecting how they sit.

The imagery provided, along with the absence of the blinds’ measurements, suggests the initial measurements may not have accounted for variances in the window dimensions. Our measuring instructions recommend measuring the top, middle, and bottom of your window and providing the smallest width. It’s possible the largest measurement was used instead. However, without the blinds’ measurements, we cannot confirm whether the issue stems from a manufacturing error or inaccurate window measurements.

Our goal has always been to assist you in resolving this matter. However, we cannot replace the blinds—free of charge or otherwise—without the necessary information, as this could result in the same issue recurring. Please don’t hesitate to contact us, and we will gladly work with you to find a resolution.

Thank you again for your understanding, and we look forward to hearing from you.

The Team at Blinds on the Net

Blinds on the Net からの回答

2025年3月12日

It’s amazing to have returning customers like you! Thank you for trusting us again—we’re so happy you’ve had a great experience each time. Enjoy your new blinds!

Blinds on the Net からの回答

2025年3月12日

Thank you for your feedback! We’re thrilled that you’re happy with both our service and your blinds. We appreciate your support!

Blinds on the Net からの回答

2025年3月12日

Wow, third time ordering—thank you for your loyalty! We love hearing that the process has been smooth every time. We truly appreciate you returning and choosing to support a locally owned company!

Blinds on the Net からの回答

2025年3月12日

Thanks for your kind words! We always strive to provide a seamless experience from ordering to installation, so we’re thrilled to hear everything arrived on time and as expected. Looking forward to helping you again in the future!

Blinds on the Net からの回答

2025年3月12日

Thank you for your review! We’re so pleased to hear you’re happy with the quality and that your order arrived quickly. Enjoy your new blinds!

Blinds on the Net からの回答

2025年3月12日

Your continued trust in us means the world! Thanks for coming back time and time again—we look forward to helping you with your next project!

Blinds on the Net からの回答

2025年3月12日

Thank you for your review! We’re glad you’re happy with the product and found the instructions clear. If there’s anything we can do to make your experience even better, we’d love to hear your feedback!