Blue Badge Co レビュー 

Blue Badge Co からの回答

2025年1月16日

Hello Sharman,

Thank you for your feedback. We truly value customer concerns and would have appreciated the opportunity to address your inquiry via email before a review was posted.

To better assist you, could you please let us know which product you attempted to purchase? If the item is eligible for VAT exemption, the prices displayed on the product page reflect the VAT-exempt cost, but if you are not eligible for VAT-exempt, you will be charged the regular price (with VAT). We understand how this might be confusing and sincerely apologize for any misunderstanding. You can check how to qualify for VAT exempt on our website here: https://www.bluebadgecompany.co.uk/pages/ordering-help

A 3-star review on Trustpilot is considered critical and can negatively impact our brand. If possible, we would greatly appreciate it if you could reconsider or remove your review.

Your satisfaction is extremely important to us, and we would love the opportunity to resolve this matter to your full satisfaction. Please don’t hesitate to reach out to us at hello@bluebadgecompany.com if you have any further questions, and we’ll be more than happy to assist you.

Blue Badge Co からの回答

2025年1月14日

Hello Roy,

Thank you for taking the time to share your feedback. We sincerely apologize if your experience has been less than perfect, and we would have appreciated the opportunity to resolve the matter directly before you left a review. As a small business, we work diligently to provide the best service possible, and as part of our team, I, along with my colleagues, some who are disabled, take great pride in supporting our customers to the best of our abilities.

Upon reviewing your order, we noticed it was placed on January 9th, with standard shipping selected, which typically takes up to three business days to arrive. This means your package is expected to arrive on or before January 14th, which is the third business day after shipment.

If your order does not arrive by then, we would be more than happy to send a replacement or issue a full refund, whichever is most convenient for you. We kindly ask that you reconsider your review, and if you feel we don’t deserve the 1-star rating, we would deeply appreciate it if you could update or remove it.

We truly value your business and are committed to resolving any issues to your satisfaction. Thank you for your understanding and support!

Blue Badge Co からの回答

2025年1月9日

Hello Mehboob,

You sent us an email last night and we replied promptly this morning, but we're very sorry if you did not receive it. Kindly check your spam and promotions folder for our response.

You placed your order on the 7th and we promptly dispatched it on the same day using a Royal Mail 48 service, which typically takes 2-3 business days for delivery.

We have tracked the order, and it says "An update will only be provided when we attempt to deliver your item" meaning Royal Mail has your parcel but they have not attempted delivery yet. Today is the 2nd business day from the date that you placed your order. You should receive it on or before Friday, the 10th of January. Otherwise, please let us know so we can send a replacement.

We value your feedback and if you have any other questions or concerns, please don't hesitate to reach out to us or reply to the email we sent you.

Kind Regards,
Blue Badge Co