The carers from Bluebird that looked after my father were excellent and he responded well building relationships with them. It was a very turbulent time for us with several long hospital stays and... もっと見る
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所在地
所在地を変更2,Woodside Mews, Clayton Wood Close, West Park, LS16 6QE Leeds, West Yorkshire, GB
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Great care team . Everyone I've spoken to and been in contact with have been extremely helpful.Nothing has been a problem. I wouldn't hesitate to highly recommend Bluebird care to anyone in need of su... もっと見る
企業が回答しました
The Recruitment Manager and the office staff members are down to earth. Excellent and refreshing way of doing their trainings.
企業が回答しました
Excellent service. I'm really happy with the regular carers that Bluebird send to support me. Would definitely recommend.
企業が回答しました
企業情報
Bluebird Care - Leeds North について
当該企業による記述
Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.
Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.
At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.
We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.
Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.
Join Thousands of Satisfied Customers
当該企業による記述
- At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.
Our Guarantee
Peace of Mind, Guaranteed
At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
- Your care plan will be personalised to meet your unique requirements.
- Our dedicated team will deliver compassionate care with professionalism and respect.
- We will always listen to your feedback and strive to exceed your expectations.
- If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.
With Bluebird Care, you can rest assured knowing that your well-being is our top priority.
連絡先
2,Woodside Mews, Clayton Wood Close, West Park, LS16 6QE, Leeds, West Yorkshire, 英国
- 01132589677
3.7
まあまあ
7件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 35％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Please don't make the mistake we made!
Sadly, I cannot recommend Bluebird based on our experience with them.
Finding care for a parent with dementia is one of the hardest decisions a family has to make. We placed our trust in Bluebird to provide a safe, reliable and caring live-in service for our mum, but over time that trust was completely eroded.
The biggest issue was the lack of communication. Emails were regularly ignored, we were not kept informed when carers changed, and we were left trying to work out who was actually caring for Mum. Despite the significant cost of the service, we were never provided with regular invoices or a clear explanation of charges. The monthly cost increased from around £6,000 to approximately £13,000, without proper consultation or transparency.
We were also extremely uncomfortable with how our personal information was handled. We were repeatedly told that GDPR meant Bluebird could not provide us with basic contact details for carers, yet information about Mum’s care was shared with people who did not have Lasting Power of Attorney or any legal authority to be involved in decisions about her care. This inconsistency caused a great deal of concern and damaged our confidence in the company.
The most upsetting thing was feeling that Mum’s needs were not always being prioritised. Someone living with dementia needs patience, supervision and genuine engagement, and unfortunately we reached a point where we no longer felt confident that Bluebird was providing the level of care and attention that she deserved.
We gave Bluebird opportunities to address our concerns, but sadly things did not improve. We have now moved Mum to another provider, and we only wish we had made the decision sooner.
Choosing care for a vulnerable family member is incredibly personal, and families need to feel they can trust the people looking after their loved ones. Unfortunately, our experience with Bluebird left us feeling let down.
2026年7月14日
自発的なレビュー
Bluebird Care - Leeds North からの回答
Hi Susan,
Thank you for taking the time to share your feedback. We are deeply saddened to learn that your experience of our service has left you feeling this way and that your confidence in Bluebird Care was lost. This feedback has been particularly upsetting for our team, as providing compassionate, reliable care and building trusted relationships with the people we support and their families is extremely important to us.
We take the concerns you have raised extremely seriously. Following your email, I personally carried out a thorough review of the matters you described, including our communication records, invoicing records and the arrangements in place throughout your mum’s care.
Although your recollection and our records differ in a number of important respects, our review found evidence of ongoing communication with your family, responses to correspondence, invitations to participate in care reviews and adherence to the communication arrangements agreed with those involved in your mum’s care.
We recognise that paying for care represents a significant financial commitment for families, and we understand why any increase in cost may cause concern. Our annual price adjustment was 3.9%, and all customers were given two months’ notice of this change. This was introduced at a time when the cost of delivering our service had increased by approximately 15%.
We have carefully reviewed the figures referred to in your feedback against our invoicing records. The level of increase described does not correspond with the charges shown in those records. However, to protect your mum’s privacy and confidentiality, it would not be appropriate for us to discuss her detailed financial arrangements or care arrangements in a public forum.
We recognise, however, that despite our efforts, the relationship between your family and Bluebird Care ultimately broke down. We are genuinely sorry that we were unable to rebuild your trust. A positive and trusting relationship between a family and a care provider is incredibly important and it's deeply disappointing when a family feels that this has been lost.
In your email to us, you explained that your decision was final and that you did not wish to discuss the matter further. We have respected your wishes and completed our review based on the information available to us.
We are truly sorry that your relationship with Bluebird Care ended in this way. We sincerely wish your mum and your family all the very best for the future. Your mum will be greatly missed by our team, who became very fond of her during the time we supported her.
Best wishes
Sheree
Director
Wonderful carers
The carers from Bluebird that looked after my father were excellent and he responded well building relationships with them.
It was a very turbulent time for us with several long hospital stays and discharge dates changing.
This made it difficult to plan and arrange care with any certainty, but each time Bluebird reacted well and found good care when we needed it.
I learnt to trust them to find care, although the communication of the detail to us was sometimes very last minute.
2026年3月2日
Bluebird Care - Leeds North からの回答
We are glad to hear your father built such strong relationships with our carers. We note your feedback on last-minute communication and will take it on board.
Excellent service
Excellent service. I'm really happy with the regular carers that Bluebird send to support me. Would definitely recommend.
2026年3月19日
Bluebird Care - Leeds North からの回答
We are overjoyed to hear about your positive experience with our regular carers. Your recommendation means everything to us.
The Recruitment Manager and office staff
The Recruitment Manager and the office staff members are down to earth.
Excellent and refreshing way of doing their trainings.
2026年1月19日
Bluebird Care - Leeds North からの回答
Thanks so much for highlighting our Recruitment Manager's approach and our wider office team's training methods. It means a lot to us.
Bluebird Care - Leeds North からの回答
We greatly appreciate your wonderful words about our reliable, caring and adaptive approach to support. It means the world to us, thank you.
Bluebird Care - Leeds North からの回答
Your feedback truly means so much so us, thanks for taking the time to leave this review and we're so happy to hear you're so pleased with your service!
Great care team
Great care team . Everyone I've spoken to and been in contact with have been extremely helpful.Nothing has been a problem. I wouldn't hesitate to highly recommend Bluebird care to anyone in need of support in any capacity.
2024年7月12日
自発的なレビュー
Bluebird Care - Leeds North からの回答
Thank you for your feedback Guy, it means such a lot to us.
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