Bluebird Care - Northallerton, Thirsk & Catterick レビュー 

14
TrustScore 5段階評価の4.5

4.4

Ainderby Hall, Ainderby Steeple, DL7 9QJ Northallerton, North Yorkshire, GB


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5つ星のうち4の評価

Staff are always helpful and supportive and always do their best to meet our care needs. The carers are lovely and very patient especially when dealing with someone that doesn't always appreciate thei... もっと見る

企業が回答しました

5つ星のうち5の評価

I had to arrange care for my mum at very short notice. Alana and Stacey came to mums apartment for an assessment they were absolutely brilliant. In less than a week carers were in place to see... もっと見る

企業が回答しました

5つ星のうち5の評価

When you are looking after an elderly parent in their own home it is very difficult. Bluebird carers visit my 92 yrs old mother twice a week to help ease the workload. But also have been able to cov... もっと見る

企業が回答しました

5つ星のうち4の評価

You've been looking after dad for a while now. Apart from one carer that we have asked not to reattend the rest have been fine with a few of them going above and beyond. Between the carers and the 'o... もっと見る

企業が回答しました


企業情報

  1. 在宅医療サービス
  2. ホーム ヘルパー業
  3. ホーム ヘルパー 斡旋業者
  4. 高齢者介護

Bluebird Care - Northallerton, Thirsk & Catterick について

当該企業による記述

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

当該企業による記述

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


連絡先

  • Ainderby Hall, Ainderby Steeple, DL7 9QJ, Northallerton, North Yorkshire, 英国

  • 01845440271

4.4

優良

TrustScore 5段階評価の4.5

14件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 35%に回答しています

通常1カ月以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(14)

過去12か月のレビュー数: 198

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5つ星のうち4の評価

Staff are always helpful and supportive…

Staff are always helpful and supportive and always do their best to meet our care needs. The carers are lovely and very patient especially when dealing with someone that doesn't always appreciate their help!

2025年12月13日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

Hi Emma,
Thank you for your wonderful feedback.
We are absolutely thrilled with the care that you have received by our professional care team.
Warm Regards,

5つ星のうち5の評価

Arranging homecare at short notice

I had to arrange care for my mum at very short notice.
Alana and Stacey came to mums apartment for an assessment they were absolutely brilliant.
In less than a week carers were in place to see mum 3 times a day.
They were all excellant and very patient wuth mum. Although I didnt meet them all my mum was full of praise.
I would highly recommend Bluebird Care.
A very professional company and very thorough with the care plan in place for mum.
I was away for a period of time but was able to get daily updates on Bluebirds App Openpass which gave me peace of mind. Best wishes and Merry Christmas to everyone at Bluebirdcare based in Ainderby Steeple North Yorkshire

2025年9月22日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

We really appreciate your kind words! Thank you for taking the time to send us your lovely feedback. We are really happy you have been pleased with the service and recommend us! Best wishes to you as well.

5つ星のうち5の評価

Experience is amazing

Experience is amazing. Never thought I would enjoy the job so much. All the staff and customers are lovely.
It's a lovely friendly company to work for.

2025年11月13日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

Hi Diane, we're thrilled to hear about your positive experience with us!

5つ星のうち5の評価

Friendly and caring staff much appreciated by 95 year old living at home

My mother is now 95 and wants to remain living in her house. We used Bluebirds over 10 years ago when my father was suffering from dementia and my mother needed help to look after him . My mother was impressed by the care and support they gave then so she decided to use Bluebirds for her own care needs .
My mother has found all the ‘Bluebirds’ friendly and caring and is very happy with the service she receives. She would recommend them .

2025年11月6日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

Thanks so much for your lovely review Sarah.We're happy to hear that your mother is pleased with the support she receives. It's wonderful to know that our team's dedication to providing friendly and caring service has made a positive impact on your mother's well-being, and we appreciate your recommendation.

5つ星のうち5の評価

Bluebird Care

I rated Bluebird with 5 stars because we have had very good service from the carers who visit and also the contact that is available through the office staff.
Having the carers to call in each day to make a warm meal and plate an evening sandwich gives the family peace of mind knowing someone else is also assessing the health and wellbeing of their loved one.
I also know that if circumstances change I am able to contact the office and put in place extra visits.
The carers have been really good, when they see changes in my mother I am contacted or they will put in place a procedure to contact a doctor. This is reassuring.
My mother is more comfortable with just a few regular carers who she knows and doesn’t like lots of different people as she can’t remember their names. Over the past few months this is being more established, which we are grateful for.
The pricing may sound higher than other agencies but it is quoted at full cost, no add ons for mileage, weekends or holidays, which means we know the monthly payments and can budget accordingly.
Our family are grateful for how the Bluebird Care team have handled the changes over the past year and look forward to the continuing care.

2025年11月4日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

We appreciate your very positive feedback. It's great to hear that our carers offer such good service and that our office staff is helpful. We're glad the consistent care and health monitoring bring your family peace of mind. Knowing our pricing structure helps with budgeting is also good to hear. We aim to be the best value company with top quality carers. We truly appreciate your trust in our team.

5つ星のうち5の評価

When you are looking after an elderly…

When you are looking after an elderly parent in their own home it is very difficult.
Bluebird carers visit my 92 yrs old mother twice a week to help ease the workload. But also have been able to cover extra visits for her when we have needed them. The ladies are efficient and kind and what’s more important Mum enjoys their visits and it’s someone else for her to chat too.

2025年10月31日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

Dear Gill, thanks so much for your very kind review. We appreciate you sharing your experience. It's good to hear that our carers provide efficient and kind support for your mother, offering both practical help and companionship. We're happy our visits ease your workload and that your mum enjoys them.

5つ星のうち5の評価

Using the services of Bluebird Care

We’ve been using Bluebird Care for a couple of years now, to assist my aging father. They have always worked efficiently and professionally and their staff have been so pleasant with my father.

2025年10月29日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

We appreciate your kind words Paul! It's great to know our team has consistently provided efficient and professional support to your father, and that he enjoys their company.

5つ星のうち5の評価

This company I couldn’t rate highly…

This company I couldn’t rate highly enough. I have experience of another company to compare. They are very caring, go out of their way to please, and will always put the clients needs as top priority. I will always highly recommend them.

2025年10月29日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

Dear Judith, thanks so much for your review. We're so happy to hear that you had such a positive experience! It is wonderful to know that our dedication to our clients' needs resonated with you. We appreciate your recommendation!

5つ星のうち4の評価

Long-term staff are great

Long-term staff are great. Overall, good company.

2025年10月28日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

We appreciate your positive feedback and are glad you value our long-term staff, Luke. We are proud to have care team members who have worked for us for over eleven years. Thank you for taking the time to review us.

5つ星のうち5の評価

First-rate care

Bluebird was incredibly helpful in rapidly providing care in situ at home, and then in assisted living, following a parental stroke. We found the management to be extremely responsive and flexible-to a degree not always found in similar organisations. Amendments and concerns are dealt with immediately. Care staff are very high-quality, often mature people with a natural feel for this kind of work, demonstrating all the essential qualities of personability, competence and attention to detail, flexibility and, most crucially, empathy and kindness. Medical and related notes are logged scrupulously during each visit. I would recommend the organisation very highly indeed.
Stephen Rathbone

2024年11月30日
自発的なレビュー
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

We appreciate your feedback and are glad our team could provide rapid, high-quality care at home and in assisted living following the stroke. We're happy to hear that our management was responsive and flexible, and that our care staff demonstrated personability, competence, and empathy. We value your recommendation.

5つ星のうち5の評価

I have been employed by Bluebird for 6…

I have been employed by Bluebird for 6 years. They are flexible have given me good support when needed. There's always someone I can ask for advice .

I love my job everyday is different .I feel privileged to be invited into people homes to care for them.

2024年4月27日
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

Hi Jo. We appreciate your positive feedback and are so glad to hear that you feel supported. It's wonderful knowing you find fulfillment in your work and the opportunity to care for others. You are an amazing carer and thanks for everything you do for our valued customers.

5つ星のうち5の評価

Care

Took very good care of my mum throughout 2023 when she needed extra care at home

2023年12月31日
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

We're happy to hear that we provided good care for your mum in 2023. Thank you for sharing your positive experience with us Simon.

5つ星のうち5の評価

Caring and Listening

Bluebird has consistently listened to our needs and acted swiftly to improve our experience of having a live-in carer for my husband.
We now have a fabulous ‘family’ of carers who my husband trusts with all his needs.
It’s been hard getting care for my husband living in what social services call a ‘remote/rural’ area. I’m pleased to recommend Bluebird.

2024年4月27日
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

Thanks so much for your review. It was a privilege to help you support your husband to stay safely at home. We're happy to hear that we consistently met your needs and improved your experience, especially in a remote area. Thank you for recommending us, it is much appreciated.

5つ星のうち4の評価

Thank you

You've been looking after dad for a while now. Apart from one carer that we have asked not to reattend the rest have been fine with a few of them going above and beyond. Between the carers and the 'office staff' / managers the family are notified of both the good and the bad. As with all services there is room for improvement. I shouldn't have to demand information.
As with all services there is always a

2024年4月26日
Bluebird Care - Northallerton, Thirsk & Catterick ロゴ

Bluebird Care - Northallerton, Thirsk & Catterick からの回答

We appreciate your feedback regarding the care provided to your dad. We're happy to hear that most of our carers have been helpful. We regret to learn about the communication issues and will address this to ensure information is provided proactively. Thank you.

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