Premium Price, Subpar Quality, Zero Accountability
I purchased a variety pack of Blue Buffalo kitten foodâmarketed as âpremium.â Several cans were underfilled. Not dented, not damagedâjust clearly short of what I paid for. I contacted their support team, provided the UPC, lot number, best-by date, and proof of purchase. The response? A canned message telling me to return opened cat food to a store I donât even visit (I shop online). Then I was told I could mail in the UPC and physical receipt (which I donât have) to their legal department, wait 4â6 weeks, and maybe get a refund.
Their â100% satisfaction guaranteeâ is pure marketing. They refused to replace the defective product and ignored a follow-up email. I paid a premium price for high-quality food. What I got was poor quality and worse customer service.
Shop with cautionâBlue Buffalo doesnât stand behind its product when it matters.








