Thank you for the recent service on the slush machine. Chris did an amazing job , and he answered all my questions. When I call him every single time he responds nice and helpful. Really appreciate hi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Just a quick thank you for the recent service on the Ice cream machine. Gorge did an amazing job the cleaning was excellent, and he answered all my questions. Really appreciate his help! Thanks agai... もっと見る
企業が回答しました
Oh thank you to Rhealyn who processed my Or quickly and efficiently very good customer Service . There milkshakes are a quality product and very popular at our store . Thanks
企業が回答しました
I had trouble getting the ice cream machine up and running. VJ helped me a lot on getting the machine together, was very patient, told me everything I needed to know about he machine, he also sent me... もっと見る
企業が回答しました
企業情報
当該企業による記述
Blue Ice Machines Ltd, an industry leader within the hospitality sector within UK & Ireland. Blue Ice Machines Ltd offers a range of foodservice equipment, including soft serve machines, suitable for ice cream, milkshakes and sorbets as well as slush, frozen cocktail and a range of fully automatic bean to cup coffee machines. Blue Ice Machines also offer all the consumables suitable for the equipment range it offers. With a record of an excellent customer service. the company emphasizes a high standard of after sales support.
連絡先
Unit G, EN9 1AE, Waltham Abbey, 英国
- 07534402115
- info@blueicecreammachine.co.uk
- blueicecreammachine.co.uk
4.6
優良
87件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Excellent ice cream machine- best…
Excellent ice cream machine- best quality and amazing service!
2026年2月10日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you so much for the kind words!
We’re thrilled to hear you’re happy with the ice cream machine and our service. Providing top-quality equipment alongside reliable, friendly support is exactly what we aim for. If you ever need anything in the future, we’re always here to help. Enjoy every perfect serve!
Love the drink dispense machine
Love the drink dispense machine - and the after service is great!
2025年10月30日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you, Rita! The drink dispensers are really great, and we’ll definitely do our best to provide top-notch after-sales service.
Very good service and very good sales…
Very good service and very good sales and taste with their products thanks
2025年9月12日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you so much for your kind words! We’re delighted to hear you’re happy with both our service and our products. Your support means a lot to us, and we look forward to serving you again soon.
Good company to cooperation
We have been cooperating with Blue Ice for over three years. Their proactive and effective working attitude as well as their warm and friendly service have made our cooperation particularly pleasant and smooth!
I highly recommend this company. Both its products and after-sales service are excellent!
2025年8月28日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you for your kind words and continued trust over the past three years! We're thrilled to hear that our service and products have made our cooperation smooth and enjoyable. Looking forward to many more successful years together!
A genuinely professional, friendly, and reliable guy — 10/10
We couldn’t be happier with the service! The delivery was smooth and right on time, but what really stood out was the extra mile Patrick went to train us on how to use the ice cream machine. He explained everything clearly, patiently answered our questions, and made sure we felt confident before he left. A genuinely professional, friendly, and reliable guy — honestly a 10/10 experience. Highly recommend!
2025年8月18日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you so much for the amazing feedback! We're thrilled to hear Patrick made such a positive impression — we'll be sure to pass this on to him. Glad the delivery and training went smoothly, and we truly appreciate your recommendation!
Finally it’s fixed
Finally it’s fixed. Engineer came out today and fitted the new gearbox. Sounds like Rolls-Royce
Very good and polite Enginier
2025年8月16日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Great to hear it’s all fixed and running smoothly — like a Rolls-Royce! We're glad our engineer provided polite and professional service. Thanks for your feedback!
Amazing Support
Amazing Support
Amazing support! Extremely helpful and highly trained staff.
2025年8月14日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you so much! We're thrilled to hear you found our support amazing and our team helpful and well-trained. We're always here if you need anything!
AFTER SALES DONT EXISTE
Equipments I bought from the blue ice are excellent. I had two twin tank and triple tank slushy still going after 5-6 years.
However I replaced my ice cream maker this year on January because my old one t15 broken after 5 years of service. So I decided I go for new and January I bought T 5. Because I like the equipment.
However on the arrival after setting up the machine it was a loud noise coming. I contacted the company. They advised few things to do but nothing changed. After many many calls and emails finally they agreed to send engineer. He came along. Very nice guy straight away he listened noise and said it’s gearbox Order the gearbox arrived. It’s been sitting on the counter since Marc. Still not sent engineer to fit it.
Last I phone told engineer is on holiday.
Now in August I need the machine nothing done.
They’re very good machines BUT THE SERVICE YOU IS ABSOLUTELY INSANE.
MY ADVICE FOR YOU GUYS. BUY THE MACHINES FROM DIFFERENT Suppliers. Don’t buy direct from blue ice.
Halil koroglu
2025年8月5日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you for your feedback, and for being a long-time user of our equipment — we’re glad to hear your machines have served you well over the years.
We’re sorry for the delays you experienced with your T5 machine. While we tried to assist over the phone and arrange an engineer, we understand the wait was frustrating. We're happy to confirm the issue has now been resolved.
If you need any further support, please don’t hesitate to reach out — we’re always here to help.
Shocking customer service
Shocking customer service
I operated parts that never came for a slush machine.
When I called they constantly make excuses and promise it will be the next day but they still don’t come this has been 3 times now and still no parts
2025年8月1日
自発的なレビュー
Blue Ice Machines Ltd からの回答
We're truly sorry to hear about your experience and completely understand your frustration. We appreciate your patience and are glad to confirm that this issue has now been fully resolved.
Should you ever need any further assistance in the future, please don’t hesitate to reach out — we're always here to help and ensure things run smoothly for you.
Amazing tech support
Amazing tech support! Extremely helpful and highly trained! Had an issue with my ice cream machine which was resolved over the phone in a few minutes.
2025年6月12日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thanks for the great feedback! We're glad our tech support team could quickly resolve the issue over the phone. Always here to help!
I used this company for the first time last year.
I used this company for the first time about a year ago. absolutely brilliant service. They gave me lots of advice on how to mix the flavours for my slashing Machine. Will definitely be using them again.
2024年8月28日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you for your kind words! We're glad we could support you with your slush machine and flavor mixing advice. Looking forward to working with you again!
Blue Ice Machines Ltd からの回答
Thank you so much for your kind words! We are proud to provide excellent service and support to our valued customers like you. Your positive feedback motivates us to continue delivering the best. Looking forward to supporting your continued success!
Very satisfied
It took just five days from my initial enquiry about a Blue Ice machine to having it delivered and installed. Brendan was incredibly proactive and a pleasure to work with — he made the entire process, from purchase to implementation, seamless. Absolutely well done, and thank you!
The quality of the product is really good as well..
2025年6月26日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you for your fantastic feedback! We’re delighted to hear that Brendan and the team made the process seamless and efficient for you. We take great pride in providing high-quality products along with excellent service, and your kind words mean a lot to us. We look forward to continuing to support you!
THIS COMPANY IS VERY GOOD FOR QUALITY…
THIS COMPANY IS VERY GOOD FOR QUALITY AND SERVICE AND I GIVE 10 OF 10
2025年6月25日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with our quality and service. Your 10 out of 10 means a lot to us and motivates our team to keep delivering the best. We truly appreciate your support!
Excellent customer service right from…
Excellent customer service right from the start. Highly recommend the milkshake machine!
2025年6月24日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you for your kind words! We’re delighted to hear you enjoyed our customer service and are happy with the milkshake machine. Your recommendation means a lot to us!
Excellent Company
I have been using this company for sometime now and I have always been happy with their products and service.
The customer service is always on point and the flavours do not disappoint.
Chithra was especially helpful and is very knowledgeable with all the products.
I would highly recommend Blue Ice.
2025年6月20日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you so much for your continued support and kind words! We’re thrilled to hear that you’re happy with our products, service, and flavours. A special thanks for recognising Chithra—she’ll be delighted to know her support made a difference. We truly appreciate your recommendation and look forward to serving you again soon!
Great service gave me great technical…
Great service gave me great technical support and showed great patience and information website east to navigate
2025年6月20日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you for your kind feedback! We're so pleased to hear you had a positive experience with our technical support team and found our website easy to navigate. We’re always here to help and truly appreciate your support!
Excellent customer service.
The Staff were invaluable. Clear Communications saves times? Excellent customer service? Appreciate
2025年6月19日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you for your wonderful feedback! We're glad our team could support you with clear communication and excellent service. Your appreciation means a lot to us—we’re always here to help!
we love the products .
we love the products .
Service is excellent as always.
Chitra was very polite and helpfull while placing orders.
2025年6月19日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you so much for your kind words! We're delighted to hear you love our products and continue to enjoy our service. We look forward to serving you again soon!
Good Service from Chithra
2025年6月19日
自発的なレビュー
Blue Ice Machines Ltd からの回答
Thank you for your kind words! We're happy to hear you received great service from Chithra!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。