Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... もっと見る
企業が回答しました
Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... もっと見る
企業が回答しました
Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... もっと見る
企業が回答しました
企業情報
当該企業による記述
Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.
BlueNRG - Power To You
当該企業による記述
- At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
- * Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
- Our Value Added Products and Services
- At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.
連絡先
Level 2, suite 6, 350 Collins Street, 3000, Melbourne, オーストラリア
- 1300 599 888
- info@bluenrg.com.au
- bluenrg.com.au
2.4
期待以下
390件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great phone Service
Very quick, efficient and courteous telephone service. A rarity these days so well done BlueNRG.
2021年7月26日
自発的なレビュー
Blue NRG からの回答
Thanks for leaving your review and comment James. We really appreciate you letting us know how great the service has been! All the best, Harry.
Someone finally looking after small business.
Usually as a small business I have to pay more than residential, but this changed when I called Blue NRG. Brian was most helpful and I saved more than I thought.
Well done and thankyou.
2021年7月20日
自発的なレビュー
Blue NRG からの回答
Hi Rodney, thanks for leaving your great feedback and review! We love hearing about your experience with us and it's fantastic to know you're saving. Regards, Harry.
Overcharging
As recently discovered, you were charging me for peak for non-peak usage. I was not expecting that to happen.
2021年7月15日
Blue NRG からの回答
Hi there, charges for peak/off-peak are based on the tariff assigned to the electricity meter. As an energy retailer, we do not determine this tariff and this is already configured to your meter before the energy account starts. If you require further information on this, please reach out to us. Thanks, Harry.
I do not like that our meter will only…
I do not like that our meter will only be read once a year or that we have to read it ourselves to receive an accurate account.
2021年7月14日
Blue NRG からの回答
Good afternoon, the network distributor in your area schedules meter readings every quarter. The meter will be scheduled for readings 4 times a year. If you receive an invoice based on estimated usage, you can submit self readings for an updated version. If you need further help on this, please reach out to us via phone or email. Regards, Harry.
I have cancelled this about 4 times…
I have cancelled this about 4 times over and you keep sending me emails
Please stop and cancel the account
2021年7月14日
Blue NRG からの回答
Hi Charlie, I can see that we have spoken to you a few times regarding the energy account. It looks like you had asked us to cancel the change to Blue NRG after the cooling off period, and after the change had already occurred. We have since resolved this for you and the account was cancelled. Thanks, Harry.
Because you didn’t follow your…
Because you didn’t follow your paperwork correctly. You not supposed to take over my electric account for AGL ENERGY until July that what I signed up for. Ask your sell person that come in to my shop.
2021年7月12日
Blue NRG からの回答
Good afternoon, we can see that you have since spoken to us via phone regarding this. It looks like there has been confusion around how a transfer of energy retailer occurs. Sorry if this was not clear to you. If there is anything else we can do, please don't hesitate to get in contact with us. Thanks, Harry.
Blue NRG からの回答
Thank you for leaving this review and feedback Shannon! We love hearing how great the price and service has been for you. All the best, Harry.
Blue NRG からの回答
Hi Brother Tri, thanks for leaving your review! We really appreciate you letting us know how great the service has been. Regards, Harry.
Blue NRG からの回答
We're so glad to receive your feedback and review about our company! Thank you for taking the time to leave this. Regards, Harry.
Poor invoice system
2021年7月8日
Blue NRG からの回答
Hi Di, we're sad to hear your thoughts on the invoicing. Can you please reach out to us and explain what the issue is? The team are happy to look into your account and answer any questions you may have. You can contact us via phone or by email at info@bluenrg.com.au. Thanks, Harry.
Great Service
Bryan from Blue NRG was very helpful and super quick on resolving our request.
2021年7月8日
自発的なレビュー
Blue NRG からの回答
Hi Alex, it's fantastic to know your enquiry was resolved quickly! Thanks for passing on your review for the team. Regards, Harry.
No body's perfect
2021年7月7日
Blue NRG からの回答
We'd love to know more about your rating for us and how we can improve. If you need any assistance with your energy account, certainly reach out to us via email or phone call. Thanks, Harry.
listened to my concerns
Brian listened to my concerns, and worked to address my problems. Thank you NRG and Brian.
2021年7月7日
自発的なレビュー
Blue NRG からの回答
Hi Debbie, it's great to hear how your experience has been and that your concerns were resolved. Thank you for leaving your feedback about the team! Regards, Harry.
Very easy to set up an account and very…
Very easy to set up an account and very good energy rates
2021年6月29日
Blue NRG からの回答
We're delighted to know how easy the process was! Thanks for taking the time to leave a review. Have a great day, Harry.
Excellent Team and excellent pricing
Excellent Team and excellent pricing
Bryan, Nicole and the team were excellent to deal with. Beat their competitors by 25% on two different properties. Highly Recommend Blu NRG.
2021年6月24日
自発的なレビュー
Blue NRG からの回答
Hi Thomas, thank you for letting us know how great our team were in assisting you. It's fantastic to see that you'll be saving on your energy with us! Regards, Harry.
Blue NRG are the worst energy provider…
Blue NRG are the worst energy provider I've ever used for business. They sell themselves as low cost, but the costs ended up no lower than other retailers. They provided me wildly different bills from month to month, with one bill in the thousands, the the next month around $100. It's impossible to manage cash flow in a small business when you have this kind of billing. In addition, they stuffed up my disconnection because they don't understand the process managed by AUSGRID. They then told me it would take 48 hours to speak to their supervisor to fix a problem they themselves had created.
2021年6月23日
自発的なレビュー
Blue NRG からの回答
Hi Cat, we're disappointed that you feel this way. Disconnections are completed by the network distributor in your area. We want to ensure that this has been resolved for you. Please reach out to us on 1300 599 888 so our team can look into this. Thanks, Harry.
the service is ok not excellent
2021年6月16日
Blue NRG からの回答
Good morning, we'd love to know more about your review and how we can make the service excellent. If you need any assistance with your account, please reach out to us via phone or email. Thanks, Harry.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。