The online process of changing our energy plan within Engie was quick, simple and seamless. We appreciate the offer to select a less expensive plan and be offered a wellcome credit as well. Very w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Unfortunately, we moved in during holidays period on 23rd Jan 26. All of your staffs would have enjoyed their holidays. You could have organized a Skeleton team to energize the new home movers. I woul... もっと見る
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While choosing the package on the website, the informations seemed to be confusing. Perhaps making them more layman tone. Those point forms are brief which were good, but it doesn't bring much clarity... もっと見る
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At this stage, it's an easy transaction. The promotion cashback is +++. However, the electricity rate is not quite competitive with OWO. It also would be good to offer better bundle rate to win mar... もっと見る
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企業情報
当該企業による記述
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
連絡先
オーストラリア
- engie.com.au
3.7
まあまあ
1836件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sign up of a new service was simple and…
Sign up of a new service was simple and easy, and was the connection was good to go right on time.
2026年4月21日
ENGIE からの回答
Hi Cameron, thank you for sharing your feedback with us. I'm happy to hear that signing up for your new service was simple and easy, and that the connection was ready right on time. It’s great to know the process met your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Poor communication and lazy attitude
Poor communication and lazy attitude with updates from connections team. Only after several calls initiated from my side, did Engie decide to call to follow-up but also call centre were also clueless and unprepared why they were calling me. Very difficult to connect electricity and gas and really hope there isnt any further issues.
2026年4月21日
ENGIE からの回答
Hi Jeff, I’m sorry to hear about the difficulties you experienced with communication and the updates from our connections team. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
ENGIE からの回答
Hi Ramila, thank you for sharing your feedback with us. I understand the importance of affordable energy and fast service, and we truly value your input. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
ENGIE からの回答
Hi Veenu, thank you for sharing your feedback with us. I'm delighted to hear you’ve experienced prompt service, and I truly appreciate you taking the time to let us know.
If you need any further assistance in the future, please don’t hesitate to reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST) and will be glad to help. Cheers, AJ
ENGIE からの回答
Hi Jorge, thank you for sharing your experience with us. I'm glad to hear that you found it easy to sign up and that you’ve had a good experience with our customer service.
If you need any further assistance in the future, please reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST), and will be glad to assist. Cheers, AJ
ENGIE からの回答
Hi Hannah, thank you for your feedback. I'm glad to hear you found our communication skills helpful. Your input is greatly appreciated and motivates us to continue providing clear and supportive service. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
The ease of being able to arrange for a…
The ease of being able to arrange for a service online
2026年4月14日
ENGIE からの回答
Hi Neville, thank you for sharing your experience. I'm pleased that arranging a service online was straightforward and convenient for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
ENGIE からの回答
Hi Julie, I truly appreciate your comment. It’s great to know that getting connected was simple and hassle‑free for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
ENGIE からの回答
Hi Panupong, thank you for sharing your feedback with us. I’m glad to hear you’re happy with the price and plan, and I’m sorry to about the slow response times you experienced with our customer service.
If you’d like to lodge a feedback or need further assistance, please reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST) and will be glad to help. Cheers, AJ
Did not fix my issue for my app login
2026年4月13日
ENGIE からの回答
Hi Muqeet, thank you for sharing your experience with us. I understand how frustrating it must be when login issues remain unresolved, and I’d really like to assist you further with this matter.
I’ve sent you an email so we can look into this together, and I hope you’ll be able to respond to it. You can also reach us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST), and you can ask to speak with our Customer Advocacy Team, who will be glad to help. Thanks, AJ
By far the worst customer service…
By far the worst customer service experience I have ever had. They had me arrange for an independent plumber to come to the property which cost me $80 and then they told me that was incorrect advice. They passed me around from department to department. I spoke to ATCO and they said everyone that works for Engie is based in the Phillipenes and have no idea what they are doing and are by far the worst gas provider.
2026年4月17日
自発的なレビュー
ENGIE からの回答
Hi Louis, I'm sorry to hear about your experience and the inconvenience this has caused. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
They signed me up to the wrong address…
They signed me up to the wrong address and didn’t even get my name right. I’m left without power on a rural property and when there’s no power the pumps to the tanks don’t work so I have no water either. Signed up on 3 April and two weeks later I still don’t have power.
2026年4月11日
ENGIE からの回答
Hi Michael, thank you for bringing this to our attention. I understand how serious this situation is, especially given the impact on your property and water supply. We are now looking into the matter of the incorrect address and account details and will be in contact with you as soon as we have an update. Thanks, Aeriel.
ENGIE からの回答
Hi Anson, thank you for sharing your feedback with us. I understand how frustrating it must be when you’re unable to log in to the app or website, and I’d really like to assist you further with this matter.
I’ve sent you an email so we can look into this together, and I hope you’ll be able to respond to it. You can also reach us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST), and you can ask to speak with our Customer Advocacy Team, who will be glad to help. Thanks, AJ
Easy to sign up
Easy to sign up. Time will tell if the transfer works well too.
Good rates for our needs.
2026年4月14日
ENGIE からの回答
Hi Peter, thank you for sharing your feedback with us. I’m glad to hear that the process was easy and that the rates suit your needs. I understand that you’re waiting to see how smoothly the transfer works, and we’ll continue to support you accordingly.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We’ll be happy to help. Cheers, AJ
The changeover to Engie was seamless
The changeover to Engie was seamless. Good communication throughout and no interruption to service. Happy so far.
2025年12月31日
自発的なレビュー
ENGIE からの回答
Hi Gary, thank you for sharing your experience with us. I’m glad to hear that the process was seamless, with clear communication and no interruption to your service. It’s wonderful to know you’re happy so far.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling us at 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We'll be glad to assist you. Cheers, AJ
ENGIE からの回答
Hi Chu, thank you for sharing your experience. I'm delighted to hear that the switch to our company was smooth. Making transitions easy and hassle‑free is something we strive for, and it’s great to know this was reflected in your journey. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Straightforward
2026年4月13日
ENGIE からの回答
Hi Hazel, thank you for sharing your feedback. I'm pleased to hear that you found the process straightforward. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
ENGIE からの回答
Hi Usman, I'm sorry to hear about your experience and would like to look into this matter further. To help us investigate what caused the delay, please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
Easy to complete online
2026年4月13日
ENGIE からの回答
Hi Douglas, thank you for your positive feedback. I'm to hear it was easy to complete online! Thanks for sharing your feedback. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Easy transfer
2026年4月7日
ENGIE からの回答
Hi Clayton, thank you for sharing your kind words. I’m glad to hear the transfer process felt easy for you. We always aim to make transitions as smooth and straightforward as possible, so it’s great to know that came across in your experience. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
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