Bluesound レビュー 

great products, very poor service.
I contacted them in two different occasions and in both cases I have received a late and unsatisfactory response.
I have been able to fix the problems on my own, there's a lot of blogs and support online, but the official one is really below expectations.

Geweldig geluid zolang het duurt.
Volgens mij is het probleem de hele matige BluOS controller app. Ik heb een multiroom systeem met meerdere speakers, deze worden verbonden met de app om als multiroom systeem gebruikt te worden.
Dit werkt enkele minuten en dan zijn de spelers spontaan niet meer vindbaar in de app. De enige manier is een handmatige reset en opnieuw installeren en verbinden. Hierna heb je weer 5 minuten luisterplezier.
Het gebruik van een individuele speler door direct via bluetooth met de telefoon te verbinden is geen probleem, maar hiermee is het niet mogelijk om meerdere speakers tegelijkertijd te bedienen.
Ondanks veel tips van HiFi klubben geen oplossing gevonden.

De geluidskwaliteit is geweldig maar dat is dan ook het enige. Ik ga hier geen namen noemen van het bedrijf uit Tilburg die de installatie aan geprezen en geïnstalleerd heeft. De surround boxen haperen continu en de flex puls werk soms goed maar heeft veel last van de updates. Dan heb je voor 2700 euro aan je plafond hangen en het stopt spontaan met spelen. Honderden euro's uitgegeven aan mensen die het wifi hebben onderzocht. Blijkt het gewoon aan de boxen zelf te liggen. En het bedrijf in kwestie is niet thuis voor onderzoek of garantie. Dus nooit meer Blue Sound of draadloos.

Har kørt med Bluesound de sidste par år. Lyden er OK, men app og stabilitet er helt i kælderen.
Har netop opgraderet med en Pulse M, men den ryger tilbage efter pinsen. Har flere gange oplevet at soundbar kommer ud af synk med resten af enhederne. Det holder simpelthen ikke, når huset er fyldt af gæster.
Desuden fryser app og forbindelse til enheder - specielt når man bundler enheder i grupper og omvendt. Resten af familien har opgivet at hoppe med på multirumsoplevelsen, interaktionen mellem app, Spotify og lydenheder er ikke godt nok.
Det helt store spørgsmål er så, om man bliver mere lykkelig med SONOS?

Einfach eine Katastrophe! Es raubt mir die LETZTEN NERVEN, dass einige Dinge funktionieren und dann plötzlich nicht mehr. Das Pairing verliert sich, der analoge Eingang ist mal anwählbar und dann ist er plötzlich nicht mehr anwählbar. Dann lässt sich die Lautstärke per Mobil Phone nicht mehr steuern und ich habe nahezu JEDEN TAG Streß mit dem Bluesound System. Ich habe mich damals bewusst nicht für Bose, sondern aufgrund der siebenfach hochgelobten Top-Empfehlung von HiFi Klubben extra für ein Bluesound System mit 3 x Flex und 1 x Node entschieden und es war eine MASSIV schlechte Entscheidung.

I read a lot of the reviews on BlueSound once I was running into issues with my player. At the time, I agreed with everything that was being said. The instructions for me to connect to my MacBook and stream my high-res audio files were frustrating, and did not work. I messaged the company and waited two weeks for a response, which made me ever more frustrated.

However, once I was able to schedule a TeamViewer session with a member of BlueSound's staff, they fixed my issue quickly (I had to use my computer's IP address instead of the BIOS name). The person I dealt with was extremely friendly and helpful. They patiently showed me how I could fix this on my own going forward in very straightforward language.

Their customer service is not great, but it is very good once you are able to speak with someone. I would give them a full 5 stars if they had gotten back to me more quickly initially. I get the impression that they are a company whose physical product was far more successful than they planned for and are trying to catch up with their customer service department.

I had a choice of these vs Sonos and man do I regret buying 3 of these black sticky boxes of failure. They constantly disconnect from the Wireless and the UI is awful.
Mine are confined to the garden under the gazebo roof where I hope they get damaged so I can go and buy some new better Sonos ones.

I bought these to support the under dog - well I got bitten hard!

Les service à la clientèle est pitoyable. Un mois pour répondre à une question et la réponse ne correspond même pas à la question, comme si ça avait été traduit dans Google translate. Une compagnie Canadienne doit répondre dans les 2 langues. Les compagnies quécoise le font en Anglais, c'est réciproque. Achat à proscrire car le service à la clientèle fait partie du produit. Imagine le respect de la garanti ! Avez-vous lu les autres reviews, c'est une catastrophe !

Schlechter geht es nicht.Ich erhalte nach 11 Tagen immer noch keine Antwort bzw. Lösung für mein Problem
Wann werde ich eine Antwort erhalten ?
Mein Fragen :

Es stimmt nicht die eingestellte Uhrzeit im Wecker.

Woher holt der NODE seine Uhrzeit?

Werden Sommerzeit und Winterzeit berücksichtigt ?

Wie kann man das beeinflussen damit der Wecker wieder zur korrekten Zeit spielt?

Danke. Viele Grüße Peter Litke

Don’t buy BS!
Frequently disconnecting from network, paired speakers disconnect and re-connect just to play music that’s delayed to each other - sounds like smoking weed! This is bs and it’s not improving at all. Never buy this!! It’s erasing your final nerves. Customer support? D‘Ooh!! Nothing but silence. Beware! The app is completely useless!! I’m trying to sell this already but customers ain’t dumb themselves. Them clever, don’t buy this rubbish either. Chainsaw it!!
Pulse 2i
Pulse Sub+
No other device in my home has any problems at all.

Years ago I had a Node 2i and was happy. So happy that, with the launch of Node X, I added the new product to my second system so they could integrate. It worked for a few days and then the app could only find one unit. I had to unplug, uninstall, reboot, etc to get things working but the solution only ever lasts a few weeks, then loses one or both players and I have to start again. Regarding customer service, I once had an issue with a health insurance bill and they were awful to deal with...but they eventually solved the problem. Bluesound emails to say they'll get back to me but never does. I call (during business hours) and the recording says they're closed. Last straw, my Tidal app is now having issues playing hi-rez (which might be the fault of Tidal) but the work around is to use the Tidal Connect app (which opens from the BluOS app). I did and it worked for about 2 days and now, no matter what I do, it can't find the players. Gone. Until this company is bought out by someone else and returned to a functional status you should not consider Bluesound as an option. Products are unreliable and I assume customer service is just a bot with an autoreply.

This product is ruined by a poorly designed app used to select and control music on the hard drive player. When I go to my library to select a CD I want to play (which is how I use the system 99% of the time) I can only see 3 album covers on my tablet at a time. What use is that when I have scores of albums I want to browse? I want to see a page of at least 20 album covers and scroll through them so I can quickly see my whole collection. Weirdly, one third of the screen is taken up with some bizarre queue of songs that I don't want or need and can't delete. I'm pretty sure who ever designed this has never actually used it because it is simply awful. It is incredibly frustrating trying to use this app and so I cannot recommend this product in its current form.

En rigtig dårlig app der er blevet endnu dårligere med den seneste opdatering. Komplet uduelig og uoverskuelig - et ringe produkt. uden for logik at tilføre et nummer fra Tidal til favoritliste. Har sat min Node til salg.

De apparatuur van Bluesound klinkt prachtig als het werkt. Maar om het zo te krijgen en te houden kan een grote uitdaging zijn. Kijk maar:
- Geen enkel product heeft een normale gebruiksaanwijzing, niet op papier noch online. Hierdoor ben je onnodig lang aan het uitvinden hoe alles werkt.
- Als één onderdeel in de setup niet goed werkt of als je één stap niet goed uitvoert, functioneert het hele systeem niet. En het zijn veel stappen en allerlei details waar je rekening mee moet houden.
- Letterlijk alles moet je zelf uitzoeken op een support forum met een hoog Reddit gehalte. Vaak vind je hier niet wat je zoekt. Of je ontdekt het dagen later per ongeluk.
Als een helpdesk medewerker je schrijft, krijg je alleen standaard antwoorden met verwijzingen naar paginas die je al lang bekeken hebt.

In de eerste 2 dagen dat ik dit systeem gebruik, heb ik een paar uur muziek kunnen luisteren. De rest van de tijd vooral bezig geweest om het systeem werkend te krijgen. Nu, na 3 dagen proberen, werkt het meestal wel en soms niet. Mijn conclusie: Ga je voor de beste hardware, neem dan Bluesound. Ga je voor probleemloos, neem Sonos.

I bedste fald ustabil forbindelse mellem app og afspiller. I bedste fald. For det meste ingen forbindelse. Dårlig løsning.

This company has just ruined what was a great product with a software update. Beware of buying their devices now. Particularly if you see a review saying how great the music player app is. It used to be, but now it's just as awful as most of the others out there. Sadly I am going to have to consider Sonos again. This is a shame because Sonos doesn't support their hardware for very long.

Since the v 4 update, the play queue seems to be broken or the functionality has been removed. I was about to sell my Sonos system and upgrade with a few Blusound devices but since the update, I am considering just ditching my Node 2i. The best thing about it used to be the play queue which used to remember everything you had played going back months and you could create playlists with it. Now the play queue just gets obliterated each time you select a song or album. TRULY AWFUL and wastes an inordinate amount of time having to rebuild play queues. Also, the fact there is no history or that history gets wiped out so easily is hideous. I hate my Bluesound now.

Never buy this. I hate myself for giving them
Money.

I bought a Node and a Node X in May 2023, directly from Bluesound. Bugs in the Node X with the Subwoofer Out software so I didn’t even open the Node. I sent both units back under the 30-day money-back guarantee. I’ve been waiting almost a month for my refund. I have proof that the Returns were delivered to them. Not impressed at all.

Update 4th July 2023.
I loathe this company. Today I received an email from Bluesound saying they have refunded me except £40. I wrote to them and asked why. They said it was because I did not tell them why I was returning the Node X. I did tell them in May, before they authorised the Return on 7th June 2023.
I have had to write back and forth to them today, pointing out the date of my email and sending them copies. This evening they apologised and have said they will refund me the £40. What a hassle.

I had to remind and chase up Bluesound several times to refund me.

I cannot recommend this company. Their replies take ages and they tried to con me out of £40. Ludicrous.
Buyer beware.

Har en NAD C700 der spiller perfekt, men akakak 😢 hvor er Bluesound virket på app`en dårlig. Utroligt de kan leve med det, og HiFi Klubben bliver ved med at sælge det.
Jeg har Bluesound app`en på både Ipad, Iphone og Android, og det er lige dårligt på begge.
Det er dybt beklagelig, for prisen fejler jo ikke noget.
Find et andet produkt - det har jeg gjort.
NB: og det er ikke netværket der fejler noget.
Hilsen ahj.