Do not use this COW BOY from BMC car…
Do not use this COW BOY from BMC car care services.
Called BMC to look at an electric problem on my wife's Mazda MX5, the ignition did not operate the startor motor.
BMC was going to charge me £380, I felt this was exorbitant, we eventually agreed a fee of £250 as he was insistent in charging me a call out fee of £100. (He is not vat registred)
He spent under an hour on the vehicle and told me it was a loose wire. I paid the £250.
After 48 hours my wife whent to use the Mazda and had the exact same problem.
I called BMC to inform him the same problem exists. He told me it could be another problem, possable a blown fuse, and could not get to check the fault after 4 days, and said he would charge me an additional £100 call out if it was another problem.
I did not have any confidance in this COW BOY and took it to a reputable Japanese vehicle specialist. They found it was a loose wire, and it need to be cut back and proply soldered. They charged me £125 including VAT.
This was a vast difference in price compared to being ripped off by BMC, charges from £380 initial to £250, and was going to charge a further £100 call out to check the work that he supposedly had repaired, claiming that it could be another problem.
Not only does BMC have no pride in their repairs but also provide a rip-off price.
RESPONSE TO BMC
I gave my review on the 16/5/2024, the fact it has taken you 11 months to respond this being the 11/04/2025, only proves my point the COW BOY outfit BMC Car Service operates and cannot be trusted nor believed in what they say.
UPDATE TO BMC RESPONSE
Firstly, your changes of £380 was a rip-off.
Secondly, you then quoted me of £250, which I agreed to pay.
Thirdly, within 48 hours you repairing the fault the same problem reoccurred.
Fourthly, you did not offer me a free followup, you make excuses its not you fault and if you came down and it was a further issue, I would have to pay a call out of a further £100. A reputable company would have honoured they repairs and come out to checked their repairs, not over the phone take the defencive approach, which doesn't inspire confidence in the company.
Fifty, you were not going to attend to check the fault until after 4 days, leaving the customer without an operating vehicle for 4 days. Specially having paid £250, which leaves no confidence in any thing you say.
Sixthly, the Mazda specialist said that you should have cut back the corroded connection of the loose wire and solder it, which they did and charged me £125 plus vat. We have not had a problem since then.
Seventhly, the fact you don't check your reviews, considering Trustpoilet would have immediately contact you, which you ignore. Therefore it can't be as you suggest your responding in the interest of future customers, because it has taken you 11 months to respond which
shows you are a company that has no professional standards.
Finally, the more you want to debate this in the public forum, only shows any failed work you do you take a defencive approach. Customers should be made aware of your rip-off service. and better to go to a reputable garage, which in my case only cost me £125 plus vat for a proper repair.
In response to your response dated 13/04/2025.
You asked for clarification on the price I was charged, it was £125 Including vat, the "pluse vat" was a typo error. Even if I was to be charged plust vat (which is not the case) your charges equates to over 65% over the price I was charged by the garage, which rectified your shoddy repair.
You demonstrate your total arrogance by making excuses for your rip-off charges and bad workmenship.
All you do is continue to argue and bicker, which hopefully other people will recognise, reading your responses which demonstrates total lack of maturity and customer care.
