BMW USA レビュー 83

Please see the ridiculous breakdown below of my invoice that our family received yesterday to service our 5-year old electric hybrid SUV after it broke down on the highway last week (Total Cost $43K). This is absolutely unacceptable for a company that speaks about exceptional quality, ultimate driving machines, and more recently its farcical ‘neue klasse’.

Based on our experience, BMW now symbolizes Big Massive Waste as our only option is apparently to salvage a vehicle that should in normal circumstances have at least another 5-10 years of life at a minimum. As heads of global quality (with educational experience at MIT), you should be appalled by this outcome and embarrassed to say that BMW is ramping up on hybrid and electric vehicles when the quality and product life that we have experienced is so sub-par. As one comparison, we also have a 7-year old Lexus hybrid vehicle with 90,000 miles that has had no issues.

We expected so much more of BMW quality and customer service, and are severely disappointed by BMW’s lack of demonstrated company values/pride and customer care. BMW should not be in the electric/hybrid vehicle business based on our experience.

Replacement engine: $12K
Labor: $16K
Parts: $12K
Diagnostics: $2K
Battery: $1K
Total: $43K

Own a 2022 BMW X7. My BMW windshield cracked from the inside out (professionally determined) during -20 degree weather with the defroster running. The windshield had been replaced only 14 months earlier because of a stone break. BMW said pound sand about the inside out recent windshield break. No warranty on glass no matter what is what I was told. What if all windshields broke in a similar conditions? My first and last BMW.

I am writing this review regarding my 2024 BMW 740, and this has been the worst vehicle experience I have ever had. This car has had repeated mechanical and electrical failures, including defective ball joints, axle problems, AC malfunctions, coolant system issues, transmission lag and slipping, and constant tire damage. I have replaced six tires in less than two years at over $585 each. Apple CarPlay works intermittently and constantly cuts in and out. Several buttons do not respond properly. The passenger side speaker already failed and required replacement after a five week wait, and now the rear speaker is also failing. Even the subwoofer cannot handle normal music volume, making the sound system essentially unusable.

The alignment was affected by defective suspension components. Although those parts were covered under warranty, the dealership refused to cover the alignment, even after a sales associate said it would be handled. Each visit ends with them claiming they cannot duplicate the problem, even when video evidence is provided, and the vehicle is returned without being repaired.

The car performs poorly in high wind conditions and feels unstable, as if it is being pushed across lanes. The doors are extremely lightweight and feel poorly constructed, giving the impression the vehicle is made of plastic or fiberglass. This does not reflect the build quality expected of a luxury sedan. The leather seats are cracking, including the driver’s seat, despite the vehicle having an MSRP of approximately $96,000. I previously owned seven Mercedes Benz vehicles and never experienced leather failure like this. I chose the BMW 740 because it was slightly cheaper than the Mercedes S Class, and that decision has been a major regret.

The brakes have squeaked since the vehicle had less than 2,000 miles. Two independent repair shops confirmed the noise is caused by the brake components themselves. BMW requires replacing both pads and rotors together, yet considers the squeaking normal. Loud brakes on a nearly new luxury vehicle are unacceptable and embarrassing.

My first repair occurred at about 3,000 miles when the air conditioning blew hot air during the summer. I have returned repeatedly for AC and cooling issues, and the transmission is now lagging, pulling, and slipping. The vehicle has depreciated significantly, dropping from an MSRP of $96,000 to approximately $46,000 in less than two years, a loss of about $50,000 in value.

I am currently in court because neither BMW North America nor the Alpharetta BMW dealership will take responsibility. Sales and service departments deflect blame and deny accountability. Publicly they claim their vehicles are excellent, but behind the scenes they are aware of the defects. I have owned this car for nearly two years and remained patient, but enough is enough.
To make matters worse, I am paying $1,535 per month for this vehicle. The stress has become overwhelming, and I feel emotional every time I drive it because there is always something else wrong. I referred my grandmother to BMW after purchasing my car, and she bought an X3 and began having issues almost immediately, which points to broader quality problems.

Additionally, both my grandmother and I were sold vehicles represented as having about 17 miles, when both actually had over 800 miles. This was only discovered through the BMW app. Buyers should verify mileage before purchasing from the Alpharetta location. My title and registration were also sent to the wrong address.

My lease ends in March 2027, and I cannot wait to be done with this vehicle, either through lease end or a successful court outcome. I am grateful I leased instead of purchased. BMW corporate refuses to take accountability, and the dealership does not stand behind its product.

I am sharing this experience to be transparent. Please buy at your own discretion. This vehicle has been a constant source of stress and disappointment from day one, and it is the worst car I have ever owned. Buyers Beware!!!

Friendly warning to seniors considering leasing a BMW (or any modern luxury SUV):

If your health or mobility limits driving and the vehicle sits for long periods, be aware that 12V batteries can discharge quickly. Some dealers may claim battery replacement isn’t covered under warranty due to “lack of driving,” even on a newer lease — and the cost can be hundreds of dollars out of pocket.

What surprised me:
• My lease/warranty paperwork does not mention any minimum driving requirement, yet the battery issue was blamed on the vehicle sitting.
• The dealership did not open a BMW NA case before telling me the battery would not be covered, so I strongly recommend requesting a BMW NA case number and written decision before paying out of pocket.

Before leasing, ask:
✅ battery warranty details
✅ cost to replace/program/register the battery
✅ whether a battery maintainer/trickle charger is recommended

Please share to help other seniors avoid surprises.

My complaint regarding my recent vehicle purchase involving BMW of North America and an authorized BMW dealership. At the time of purchase, BMW was advertising a 0.9% APR financing offer nationally on the BMW X5. I relied on this advertised financing when deciding to proceed with the purchase. However, at the dealership, I was told they did not participate in the 0.9% APR program and was instead given 2.99% financing, despite the dealership being a BMW Financial Services dealer. This discrepancy was not disclosed clearly in advance and contradicted BMW’s national advertising, which influenced my purchase decision. Additionally, I attended a BMW event where I was informed I would receive a $1,000 promotional certificate. I never received the code. After the purchase, I was repeatedly sent back and forth between the dealership and BMW Customer Support, with each party stating the other was responsible for applying or resolving the promotion. Ultimately, BMW Customer Relations refused to apply the promotion or offer any goodwill resolution. The assigned BMW case manager Doug was dismissive and unprofessional, stating there was “nothing that could be done,” without providing a written explanation or meaningful review. This experience was frustrating and disappointing, especially given the premium nature of the BMW brand. For comparison, I previously owned Mercedes-Benz vehicles and consistently received respectful, transparent, and customer-focused service. This BMW experience fell far short of that standard. I am requesting one of the following resolutions: Honor the original promotional terms by issuing the $1,000 promotional credit, or Issue a $1,000 goodwill reimbursement check from BMW of North America. And provide correction or APR or goodwill credit.

This has happened with my BMW X5 also. Windshield is very sensitive to the smallest pebbles. I have had the X5 2024 and the 2025. It has been the same. We have other cars and this has not happened as much. They are less expensive. I believe that it is a flaw that the X5 has. My daughter commented, it would be bad if uou were in a real accident. She meant very damaging for me as a passenger. This is concerning.

I WILL NEVER BUY ANOTHER BMW
So, I had work done to my BMW 5 series a few months ago it cost about $1100 to repair coolant system! So, on 10/17/25 my husband took my car in to see why coolant light was on to top off. He advised it would cost $4600.00 for all the repairs! Then the salesman that we normally deal with offered my husband a loaner vehicle to see if he liked it with the hopes that we would buy it a 2026 X3 and i would have to decide to get this one or fix my 5 series! so we go back and forth with the NEGOTIATING and i decide i can't afford a $750-$1100 note then i-SO I CALL THE DEALERSHIP TODAY TO TELL THEM THAT I CAN'T AFFORD THIS NEW X3 AND I AM ON MY WAY TO PICK UP MY CAR(5SERIES BMW) SO SUDDENLY THE SALEMAN PATRICK AT WALKER BMW TEXT ME BACK ADVISING THAT HE IS NOT IN THE OFFICE YET, SO I CALL BMW SERVICE MANAGER KENDELL TO ASK THEM TO HAVE MY VEHICLE OUT IN FRONT BECAUSE I AM ON MY WAY TO PICK IT UP! HE SAID WELL I DONT THINK ITS READY YET AND I TOLD HIM WHY NOT B/C I HAD NO IDEA THAT THEY STARTED ANY WORK ON IT BC I NEVER GOT A SERVICE REPAIR ORDER ON MY EMAIL!! SO KENDALL TELLS ME WELL YOUR HUSBAND TOLD US TO FIX IT AND I ADVISED HIM THAT MY HUSBAND DOES NOT OWN THAT CAR-ITS IN MY NAME ONLY AND I NEVER AUTHORIZED IT YET B/C REMEMBER I WAS IN THE PROCESS OF GETTING THEIR NEW 2026 X3! SO I TOLD KENDALL AGAIN I KNOW THEY HAD NOT STARTED ANYWAORK ON IT YET B/C MY SERIVE ORDER WAS NEVER DONE B/C I WOULD HAVE GOTTEN IT ON MY EMAIL-SO KENDALL SAID HE DID NOT MY AUTHORIZATION B/C HE HAD GOTTEN MY HUSBANDS APPROVAL-ANYWAY KENDALL ADVISED THAT THEY SPENT ABOUT 14 HOURS ON REPAIRING MY CAR SAND I NEEDED A OIL CHANGE -SO THE COST WOULD BE $3600 AND I TOLD HIM I CAN NOT PAY THAT B/C AGAIN I KNOW THEY DID NOT DO ANY WORK ON MY CAR SO WHY WOULD I PAY $3600 AND HE SAID HE COULD CUT IT IN HALF FOR ME AND GO TO $1800.00 AND I COULD PICK UP MY CAR AROUND 3-4:00PM TODAY BUT I WILL HAVE TO PAY $1800 PLUS OIL CHANGE SO BASICALLY I WOULD HAVE TO PAY OVER $2000! THEY WERE UPSET B/C I DECIDED THAT I COULD NOT AFFORD THE X3 AT THIS TIME AND B/C I TOLD THEM I WAS COMING TO GET MY CAR AND I MAY FIX IT AT A LATER DATE WHEN I GOT MY FUNDS TOGETHER!!
I HAVE HAD 3 BMW'S AT THE SAME DEALERSHIP-WALKER BMW-ALEXANDRIA, LA. AND I HAVE HAD SO MANY PROBLEMS BUT I FEEL LIKE ITS JUST TOO MUCH TO HAVE TO DEAL WITH FOR ANYBODY-ITS TOO STRESSFUL FOR ME. BUT I WILL NEVER BUY ANOTHER BMW AGAIN FROM WALKER BMW, IF THIS IS THE KIND OF GAMES THAT YOU PLAY WITH PEOPLE LIVES AND HARD-EARNED MONEY, YOU WILL NEVER GET A CHANCE TO DO IT TO ME AGAIN AND HOPEFULLY NO ONE ELSE!!
***NOTE***
AND I WAS TOLD THAT A TICKET OR REPAIR ORDER ALWAYS HAS TO BE DONE BEFORE THE REPAIRS BEGIN!! MY CONTACT INFORMATION IS
318-359-5520 J. CORNER

If I could give zero stars I would. Website is horrible. Never works. If it does it states if you bought a new vehicle it will take 14 days to appear. I just want to at my bike off and be done with it

BMW using SOY based wire insulation?? Well, the mice love it..very tasty and it has already cost me over $2000 in BMW repair bills. DON'T leave your beamer outside..or risk the mad mouse attack...BMW..get rid of the SOY and go back to real wire insulation...you're killing us.

Received a letter in the mail regarding the year and model of my car. Stating that the ELW ET breathing pipe 10Y120M had been failing on these cars. The letter stated that if I had recently repaired this issue that they would reimburse me if I could send them an itemized invoice with part numbers. I was happy because just two months prior I did make this repair and it cost $1700 to fix. The letter stated that if the repair was done at a third party auto repair they would still honor it as long as I sent the itemized invoice. After getting and sending everything they asked for over mail and email they never responded and I was not reimbursed. I even called in and confirmed with a rep that they did received my claim rep said it was waiting to be reviewed by them. 3 months later nothing. HUGE waste of time.

I purchased a 2022 BMW X7 40i in 2024 with around 50K miles. I made the mistake of not purchasing the extended warranty that was offered when I purchased the vehicle. Within 2 months, my check engine light was coming on and coat me 800 to repair a part in the emission system that is part of the vapor recovery system. 6 months in I was out another 2,000 for thrust arm bushings. Next month, I experience a weird grabbing sensation with the x-drive, so had the fluid replaced, which is not a recommended service. It seemed to help for a little while but kept getting worse. Now the 3rd row seat stopped working. I was told $3400 to replace the entire frame - that was ridiculous, so I opted to only have 1 passenger in the 3rd row. Final straw - little wrench icon comes on occasionally and tells me there is a possible drive train issue - see dealer. I get the feeling this is just some kind of program to get me to come back to the dealer and spend more money. I resisted that urge to go back to the dealer and traded this bug-ridden car in for a reliable Honda Pilot. I will never step foot in another BMW again. Now that I have read all the reviews that I should have read BEFORE buying the X7, I see why I had all of the trouble. It seems these things are simply over-engineered and have way too many issues once out of factory warranty. I purchased this thinking I was getting a solid piece of German engineering that would last me 10 years. Instead, I found it to be poorly made and requiring a constant flow of money to keep it going. Not what I expected for a 90,000 car.

Took my 2024 BMW 8 Series in for standard service and had a very disappointing experience. They tried to upsell my wife $1,000 for unnecessary services (AC cleaning, coolant flush, and fuel injection cleaning) that are not part of BMW’s official maintenance schedule. When I called to question this, I was told we have the “lowest plan” (though a higher plan wouldn’t cover these either) and that declining the services could risk engine coverage if the car fails — which feels like scare tactics.

On top of that, my wife picked up the car with low tire pressure and was argued with instead of helped. When I called back, the service advisor hung up on me and later claimed I was “upset from the beginning,” which was not true — I was simply asking why my wife was pressured to pay $1,000 for routine service.

Overall, the experience felt more like extortion and upselling than BMW-level customer care.

I’ve leased BMWs for close to 30 years. I love the cars, have never had any issues with the BMW service center in Portchester NY. But….. their website?? BMWUSA in an inconsistent and unreliable website that glitches, crashes, and in fact I was in the middle of “Build Your Own” X6 M, and I couldn’t get past the wheels- it froze, said OOPS, said forbidden. I’m busy, everyone is busy. I build my new cars online, save the build, ask area dealers to quote it, and I buy it. If I can’t build it, I can’t buy it. I don’t go to dealerships and browse or test drive. I already know what I want from experience. My current lease is about up. Maybe it’s Audi time. I’m disgusted with the sub par BMWUSA website, it’s old news, they should’ve fixed it by now.

My 2018 bmw X X line had a water pump leak and turbo line leak as well- it’s only about 61000 miles and barely drive it. Very disappointed from the quality of the today’s BMW products- I called BMW USA customer service and they refused to provide cover the cost for the repair or even provide a discount - BMW owners pay more money with the perception of better quality and experience- poor quality and poor judgement from BMW USA to stay behind their mission statement and the quality of their products! Very disappointed!

I am extremely disappointed with BMW. My sunroof has literally shrunk, which caused water to leak into my vehicle. When I took it to BMW, instead of acknowledging what is clearly a defect, they told me there was nothing they could do and that I would have to pay out of pocket for the repair.

This is absolutely unacceptable for a brand that claims to be “luxury.” A sunroof should not shrink and leak, and a company like BMW should stand by their product instead of leaving loyal customers with expensive problems that are not their fault.

I expected much better quality and accountability from BMW. Unfortunately, I will never recommend this brand to anyone.

BMW refused to fix my sunroof which exploded without any external influence. It is a wide spread problem with these cars and they refuse to do anything about it. Useless cars, useless customer service. Avoid at all costs!

I’ve always heard great things about BMWs, so I decided to give the brand a try. Unfortunately, this has been an extremely disappointing experience. At only 80,000 miles, the turbocharger failed — a major component that should easily last well beyond 100,000 miles. All scheduled maintenance and services have been done at the dealership, so there’s no excuse for this kind of premature failure.
Despite it clearly being a manufacturing issue, BMW USA refuses to offer any support simply because the vehicle is past 50,000 miles. This is unacceptable for a brand that markets itself on quality and performance.
BMW needs to take more responsibility for the longevity of their vehicles. I expected better — this was my first BMW and will definitely be my last. I urge others to think twice before purchasing, especially if you’re expecting reliability and customer support.

This is a horrible company. They treat their customers disgracefully. I have had far better experiences buying discount products and this is supposed to be a luxury car company. I have now had so many serious difficulties dealing with the people who work in all departments. The amount of employees who lie and avoid all accountability is staggering! Avoid this company at all costs! Must be run by psychopaths!

I own a 2012 BMW 650i, which recently experienced failure of the auxiliary water pump and fuel pump—issues that are the subject of multiple NHTSA recalls and an ongoing class action lawsuit (Beauge v. BMW, Case No. 5:25-cv-00051) involving fire hazards and stalling risk.

Despite my vehicle exhibiting the same dangerous symptoms described in the recall notices and class action filings, BMW has refused to provide any assistance or coverage, citing that my VIN is excluded. This appears to be a strategic move to limit liability rather than address a known systemic problem affecting over 700,000 vehicles.

I escalated the issue through their Customer Relationship Center and spoke with a representative named Jasmine. The response was dismissive and unsatisfactory. I was told that because my car is “too old,” they would not take any responsibility—even though NHTSA safety recall law covers up to 15 years from the vehicle’s manufacturing date for safety-related defects.

I have filed a formal complaint with the Colorado Attorney General’s Office and NHTSA, and I’m monitoring the lawsuit to determine whether additional VINs may be included in any future settlement.

What’s even more concerning is that public Google reviews for local dealerships citing similar issues seem to have disappeared or been hidden—further reinforcing concerns about reputation management over transparency.

As a long-time admirer of the BMW brand, I’m deeply disappointed in how this matter has been handled. I expected more integrity and accountability from a premium manufacturer.

We own a BMW X7 that is still under warranty with less than 25,000 miles on it. During a recent road trip from Washington to Kalispell, Montana, the coolant pump suddenly failed and started leaking. This was not only inconvenient but also incredibly disappointing for a so-called "luxury" vehicle that hasn't even reached 25K miles.

We were fortunate enough to find a local mechanic in this remote town who had the time and expertise to help us. He diagnosed the issue quickly, ordered the parts overnight, and had the car repaired within two days—all while we were stranded away from home. Frankly, his professionalism and urgency far exceeded anything we've ever experienced at a BMW dealership.

The most outrageous part? BMW service centers and BMW USA both flat-out refused to reimburse the cost, even though this is clearly a premature failure of a critical engine component that should have been fully covered under warranty. Their lack of accountability and unwillingness to stand behind their product is appalling.

For a vehicle of this price and reputation, this experience has been a complete letdown. We expected quality, reliability, and world-class support. Instead, we got expensive repairs, poor customer service, and zero responsibility from BMW. We will be rethinking any future purchases from this brand.