Bobcares レビュー 524

Bobcares からの回答

2024年3月15日

Hi Carolyne,

Such an awesome review, which highlights how the server administration works and satisfies our customer needs with a clearly established policy. Thank you so much for your 5-star rating. We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. Our team is always available 24/7 should you need any further assistance. Thank you for your business and for your kind review.

Regards,
Sruthi S
Quality Manager
Bobcares.

Bobcares からの回答

2024年3月15日

Hi Tinh,

Thank you for choosing Bobcares to care for your servers. We are committed to providing great customer service. It’s important to us that our customers are more than satisfied.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年3月7日

Hi Marc,

Thank you so much for your 5-star review and for your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. We are so happy we could add value to your business. Thank you for being our valued client and for your review.

Regards,
Sruthi S
Quality Manager
Bobcares.

Bobcares からの回答

2024年3月1日

Dear Blake,

I'm reaching out to address the concerns you raised regarding the DNS records migration and the subsequent challenges you encountered. I'd like to clarify the situation and detail the measures we've taken to resolve the issue.

We became aware of the difficulties you faced during the DNS records migration following the DNS switch. It was observed that the DNS records were not correctly transferred to the new server, leading to your concern. We apologize for the issue on our end in ensuring the DNS records were accessible on the new server after the migration. Despite our engineer’s initial belief that the migration was successful, steps were missed to confirm that, which is against our norms. As per the level of service reviews here, this was not our normal level of service and has been escalated and resolved internally.

I want to emphasize that this incident does not reflect our usual service quality or our capabilities. As an ISO-certified organization, we follow strict quality standards and have rigorous checks in place to prevent errors. However, when shortcomings occur, we are committed to acknowledging our mistakes, addressing them promptly, and taking steps to prevent them in the future.

Following your report on February 28th at 17:00, we confirmed that all DNS records had been accurately restored and were operational. To alleviate the inconvenience this situation has caused you, we have credited your account so that you can continue to use our service cost-free to ensure you see our service standards we provide daily to thousands of customers.

You can be assured that we are taking this incident very seriously. We are thankful for your patience and continued trust in us. Our team is committed to providing the high-quality service you deserve, and we look forward to continuing to support your needs.

Should you have any further concerns or need additional assistance, please feel free to reach out.

Thank you for your understanding and support.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年3月1日

Hi Glen,

Thank you so much for taking the time to share your positive experience with Bobcares. It's our commitment to provide top-notch assistance, and we are happy to have met your expectations. Big thanks from the whole team here at Bobcares. Wishing you continued success and a smooth online experience!

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年2月16日

Hi Erno,

We sincerely appreciate your 5-star feedback and the time you took to share your experience with BobCares. It's fantastic to hear that our support is fast, professional, and caring. We aim to provide outstanding service, and we're delighted that our technician took ownership of the issue, ensuring you were kept informed about its progress throughout. If you ever need assistance in the future or have any questions, please feel free to reach out.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年2月12日

Hi Andrew,

Thanks a bunch for the fantastic 5-star feedback. Our team is dedicated to providing proactive and top-notch service. We believe in staying one step ahead, ensuring the smooth operation of your server, and addressing any potential issues before they even arise. If there is anything you need or if you have more thoughts to share, feel free to reach out. Thanks again for choosing Bobcares.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年1月30日 に更新

Hi Lori,

Thank you so much for taking the time to share your experience with our team. It's always our priority to address any problems that arise swiftly and efficiently. Your awesome comments serve as a great motivation for our team to continue delivering top-notch service. Looking forward to serving you again in the future.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年1月19日

Hi Davide,

Many thanks for your 5-star review. It's truly great to know that our service exceeded your expectations. Should you require any further assistance, don't hesitate to reach out.

Regards,
Sruthi S
Quality Manager
Bobcares.

Bobcares からの回答

2024年1月19日

Hi Benjamin,

Thank you so much for your 5-star feedback. We are delighted to hear that you had a great experience with our support team. If you ever need assistance again, feel free to reach out.

Regards,
Sruthi S
Quality Manager
Bobcares.

Bobcares からの回答

2024年1月15日

Hi Robert,

I understand and empathize with your concerns about response times and the nature of our initial communications. At Bobcares, we are committed to catering to diverse client needs through our various service plans. Our standard plan is designed to offer dependable support at an economical rate, whereas our priority plan is tailored for clients who require immediate, direct assistance for more urgent technical issues. It seems that your initial choice was our standard plan, but you have now upgraded to the priority plan, acknowledging its more direct and responsive nature. We regret any inconvenience caused during the transition period for your priority chat login, which now facilitates real-time interactions with our expert techs. I'm glad to hear that you've observed a noticeable improvement in response times since this change.

Regarding the protocol for email responses, we initially sent an acknowledgment to confirm we have received your inquiry. Subsequently, we aim to provide a detailed and effective response as promptly as possible, taking into account factors such as your chosen service plan and the urgency of the issue.

Concerning the malware issues on your server, we've put forward a comprehensive strategy to ensure thorough cleansing and robust security. To move forward with this solution, we kindly request that you review and approve the proposed plan outlined in our ticket.

Ensuring your satisfaction and the security of your server is paramount to us. Should you have any additional concerns or require further support, please do not hesitate to reach out.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年1月15日

Hi JaganNathan,

I appreciate your 5-star rating and the fantastic feedback. Our commitment to 24/7 service ensures that all scheduled tasks are executed promptly, guaranteeing our customers receive the right service at the right time. Thank you sincerely for your recommendation and the trust you place in our business. If there's anything more we can do for you, please don't hesitate to let us know.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年1月5日

Hi Christos,

It is fantastic to know that from our sales executive to the techs, everyone left a positive impression. Thank you so much for your awesome feedback. We pride ourselves on delivering fast, kind, and efficient support to our clients. Thank you once again for choosing us. We appreciate your trust and look forward to assisting you in the future!

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年1月5日

Hi Heidi,

Thank you so much for your valuable review and 5-star rating. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. We are here to make your hosting journey seamless, and we are excited to continue this journey together. Appreciate your trust and looking forward to many more years of collaboration!

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2024年1月5日

Hi Monzer,

Thank you so much for your 5-star review and your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. Your words about our expertise, responsiveness, and commitment to client satisfaction mean a lot to us. It has been a pleasure working with you, and we truly appreciate the opportunity to be a part of your business's success. Thank you once again for choosing Bobcares. We appreciate your trust and recommendation.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2023年12月26日

Hi Dahms,

Thank you very much for the 5-star feedback. It's awesome to know that our proactive approach allowed us to address a server issue before something bad happened. We believe in not just fixing problems but also in offering proactive solutions to enhance your server's stability. Your recommendation is highly appreciated. Thank you for entrusting us with your server management, and we look forward to continuing to exceed your expectations!

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2023年12月26日

I sincerely appreciate your generous 5-star rating and the positive feedback. The infrastructure team and the priority service plan @ Bobcares together ensure swift and effective solutions for your needs. Our team will be available 24/7 should you need any service in the future.

Regards,
Sruthi S
Quality Manager
Bobcares.

Bobcares からの回答

2023年12月26日

Hi Kevin,

Thank you very much for the 5-star rating and the awesome feedback. I have gone through the task where our team solved the Zimba mail server issue and I am glad to know you were really happy with the service delivered. At Bobcares, we take pride in our highly skilled engineers dedicated to proficient server administration and management tasks. Our Infrastructure team is available around the clock, ready to assist you whenever needed. Thank you once again for your feedback, and we wish you continued success in your endeavors and business.


Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2023年12月6日

Hi Mick,

Thank you so much for taking the time to leave us such a positive review. Providing excellent customer service is our top priority, and it's always rewarding to know that our efforts are making a difference.

If you ever have more questions or need assistance in the future, we are available round the clock.

Regards,
Sruthi S
Quality Manager
Bobcares

Bobcares からの回答

2023年12月6日

Hi Bruce,

Thank you so much for your feedback and the 5-star rating. We are so glad we could be of assistance when you need help with the server issues. We are always around to help 24x7!

Regards,
Sruthi S
Quality Manager
Bobcares