Bob Jane T-Marts - Lake Haven レビュー 2

I purchased four kumho tyres onlinefor the rear of my small Hino 300 series Truck which Bobjane Lakehaven said they could fit and balance no problems when I took the truck next day to have it done Warren the owner started complaining about getting sore knees as he was too old. Couldn’t even bend down to use the rattle gun so I had problems getting the nuts off until a young kid from Ultra tune came over with his rattle gun and remove the nuts. Warren said we have been working on this long enough never had time to balance the wheels then when replaced them had trouble doing up two nuts could only do up three. I’ve never had the right tools I said to him go and borrow the rattle gun from that young kid said no time. Take it to your local mechanic drove out of there with three nuts done up only very disappointing. I wouldn’t recommend them to anyone. Also driving down the freeway. The truck starts to wobble Truck Tyres not balanced so not very professional Warren should retire too old for the job and they need new rattle guns. Don’t worry about lodging a complaint. You will only get an AI robot who will annoy you and get nowhere. What is Bobjane coming to?

We took our car in to get 4 new tyres & somehow in the process they damaged one of our rims in several place, we contacted them & sent them some photos, 1st they said ‘we did not do this’, secondly they have said bring it down, bearing in mind it’s over an hours drive away, we clean our car weekly & we would have definitely seen the damage prior to booking it in if it was already there, I tried ringing them twice today and they’re ignoring my phone calls, I’m seriously upset with the damage, Bob Jane TMart are not taking this damage seriously, very very unhappy!!! I would not recommend this business!!
Update!
Replied to their response on here twice and have been ghosted, turned up today as prearranged on our part, to have Manager turn around and refuse responsibility saying "it wasn't their machine that caused the damage'"
Put it this way, We will never trust this company with any other car, although our son had a good experience from another store, we definitely do not recommend this store, we have wasted over 3 hours of our time, effort, petrol and time off work trying to get them to fix what they have damaged!! Steer clear!