Bob Jane T-Marts - Melbourne レビュー 2

Booked my car (ford ranger 2in lift) in for a tyre rotation / balance and wheel alignment, on arrival and confirmation of the services requested I asked about the wheel alignment procedures and what would be adjusted. The sales team advised me that only toe in / out is adjusted. I informed the sales person that my tyres have obvious signs that show more than toe in / out needs to be adjusted . All 3 perimeters of the wheels are adjustable on the ford ranger (castor , camber and toe in) But bob jane tmarts only check and adjust the toe in and wont touch the other two angles but they charge for the "wheel alignement" which on my car means all 3 angles. Anybody with a small amount of mechanical, a piece of string and a tape measure can do the toe in adjustment at home. Its about time companys like this provided the service that customers want and pay for. All through my years working as a motor mechanic when a alignment was requested all 3 angles where checked and adjusted if the car had the required adjusting points. Never again will i book a wheel alignment or any other service with bob jane

Had a tire puncture needed to get it repaired day after Boxing Day where most of the tire centers are closed for holidays. Few places open were quoting ridiculous waiting times we needed to get it done ASAP we are headed out of town for holidays. Drove to Bob Jane T-marts Elizabath St. Melbourne met store manager Mike explain our situation and he said this job will take 1.5 hours. Mike gave instructions to Luke to take care of the assigned job. To our surprise we were stunned it was done in a jiffy to the perfection. This is absolutely great customer service under promise over delivered service was an awesome experience and a relief where we were running behind time. Thank you so much Mike, Luke and the Bob Jane team for your extraordinary customer service. We will have no hesitation to recommend Bob Jane T-Marts Elizabath Street efficient services to anyone whose looking for tire services.
Bye now
Cheers
Anton