Poor care and pride in work.
I Just had one tyre on my vehicle replaced by Bob Jane T-Mart Nowra this morning (Wed 26 Nov 2025).
When I returned home I noticed the wheel was dirty and damaged.
I washed the car last night and paid particular attention to the wheel and the tyre, which was to be replaced. The wheel was spotless.
I contacted the shop and they requested me to return and show them the damage.
On checking the wheel the gentleman said it looks like a "kerb strike" and not my responsibility. Blaming me for the damage.
A kerb strike would show scratches and scuffing. This has neither. It looks more like a possible compression or impact damage.
Also at the 9:00 to 10:00 position, you can see the marks, may be left by the tyre changing machine.
The person started to clean the wheel then commented he was not going to spend all day cleaning my wheel. Which brings me to my point.
A few years ago I had two tyres replaced by a "cheaper" tyre retailer. When I picked up the vehicle all four wheels were clean and the tyres blackened.
Now I wouldn't expect Bob Jane to go to that extreme but if your people took a bit more care / pride in their job and at least returned my property in the same condition they received it.
Which could mean, cleaning or owning any damage.
An issue like this, would most probably not occur.
This is on top of six calls and a 30 minute hold, trying to return a missed call yesterday.
Not impressed at all by your treatment and service.
Bob Jane T-Marts - Nowra からの回答
Hi William, we're sorry to hear about your recent experience at our Nowra store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team