BOLDE  レビュー 123

BOLDE からの回答

2025年3月28日 に更新

Hi Josephine,

(Update** Upon reading your 1-star review I immediately reached out to you via email to rectify the situation (as well as responding to the review itself), with no response. I have received confirmation from Aust Post that you have received your items - including copies of a signature captured for the confirmation of said delivery. I have emailed you again to confirm that you have your items and that you are happy with them with – I will take your continued silence that you are. While postage delays do sometimes happen (outside of our control) I would have been more than happy to assist if you had chosen to engage with us, particularly when I (as the owner) do make myself available to all customers via phone, text, email, web chat, messenger, Instagram messages, pager and carrier pigeon. Have a beautiful day, Amanda)

Unfortunately we cannot address any issues with postage delays unless we are first made aware of them.

I have since sent you an email with a screenshot attached showing your items were sent on the 6th of February, the day after your order was placed.

I can see that the package arrived in Mauritius on the 19th of February. I have called Australia Post to follow this up, to which they have contacted the postal service in Mauritius and have lodged an inquiry with them (the case number is contained in the email).

I apologise for the delay and inconvenience.

Please feel free to reach out via email, phone or IG if you have any further questions or concerns. I will let you know of the outcome as soon as I receive a response.

Thanks,
Amanda

BOLDE からの回答

2025年3月9日

Hi Ella,

Thank you so much for your amazing review! I'm thrilled to hear that the 3mm wetsuit exceeded your expectations on your Socorro Islands trip. It's great to know that it kept you warm, was comfortable and looked great!

I'm excited to hear you went ahead and got the springsuit version for your next adventure. I appreciate your recommendation and can't wait for you to enjoy even more dives in our wetsuits.

Happy diving!

Thanks,
Amanda
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BOLDE からの回答

2025年3月8日

Hi Natasha,

Thank you for your wonderful review! I'm so glad to hear that you're happy with our product, service and delivery :)

I truly appreciate your support and hope you have many amazing adventures in your new BOLDE mask & snorkel set.

Happy diving!

Amanda
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BOLDE からの回答

2025年2月25日

Hi Leanne,

Thank you so much for your kind review :)

I'm so glad to hear that you had a great experience and that the wetsuit fits well. We put a lot of effort into ensuring the quality and design is the best that it can be, so it's awesome to hear you’re loving it. If you ever need anything else, please don't hesitate to reach out!

Enjoy the water! 🌊

Thanks,
Amanda
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BOLDE からの回答

2025年2月25日

Hi Vicky,

Thank you for your wonderful feedback!

I'm so glad to hear that our size guides worked well for you and that you’re happy with the fit. Thank you for also also recognising our eco-friendly approach! We’re all about quality and sustainability. If you ever need anything else, please reach out at any time 😊

See you in the water,
Amanda
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BOLDE からの回答

2025年1月18日

Hi Hayley,

Thank you so much for your wonderful review! I'm thrilled to hear that you're loving your new mask and snorkel set, made even better with your matching BOLDE jacket.

I appreciate your feedback and hope you continue to enjoy your underwater adventures with BOLDE 😊

Thanks,
Amanda

BOLDE からの回答

2025年1月18日

Hi Alicia,

Thank you so much for your fantastic review!

I'm so happy to hear that the fit of the mask made your snorkeling sessions worry-free. The soft silicone and adjustable strap are designed for exactly that—ensuring no leaks and a secure, comfortable fit throughout your adventures.

I appreciate your support and are thrilled you're enjoying your BOLDE gear.

Thanks,
Amanda
😊

BOLDE からの回答

2025年1月15日

Hi Debbie,

Thank you so much for your wonderful review! I'm so happy to hear that our snorkel set has been the best you’ve ever used. I truly appreciate your support and are glad to know it’s enhanced your snorkeling experience. If you ever need anything else, please don’t hesitate to reach out.

Enjoy your underwater adventures 🌊🐠

Thanks,
Amanda

BOLDE からの回答

2025年1月15日

Hi John,

Thank you for such a lovely review!

I'm so happy to hear that our wetsuit and snorkels stand out among the hundreds of pieces of diving equipment you’ve used over the years. I'm glad to hear you’re enjoying the quality of our products and brand :)

If you ever need anything else, I'm here to help. Wishing you many more great dives ahead! 🌊😊

Thanks,
Amanda

BOLDE からの回答

2025年1月8日

Hi Alexandra,

Thank you so much for your kind review! I'm so glad I was able to assist you with your order.

Happy diving :)

Thanks,
Amanda

BOLDE からの回答

2025年1月1日

Hi Merry,

Thank you so much for your wonderful review :)

We're thrilled to hear that your new BOLDE wetsuit has made such a positive difference to your swimming experience in the cold waters of Albany.

If you ever need anything else, don’t hesitate to reach out!

Happy swimming!

Thanks,
Amanda
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BOLDE からの回答

2025年1月1日

Hi lovely,

Thank you for your review :)

We're so glad to hear you had a great experience with our customer service. We always strive to make sure our customers are well taken care of, and your feedback means a lot to us.

If you ever need anything else, we're here to help!

Thanks,
Amanda

BOLDE からの回答

2024年12月27日

Hi Amanda,

Thank you so much for your amazing review :)

I'm thrilled to hear that you loved the wetsuit, both in looks and comfort - the limestone neoprene really does make a difference!

It’s wonderful to know that it exceeded your expectations - so much so that you decided to order the steamer as well. Sounds like your all set for some amazing underwater adventures :)

Thanks,
Amanda
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BOLDE からの回答

2024年12月24日

Hi Maddi,

Thank you so much for your kind review :)

I'm so glad to hear your BOLDE 3 mm steamer kept you warm in the chilly 17*C water.

Thanks,
Amanda
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BOLDE からの回答

2024年12月20日

Hi Esther, thank you for sharing your feedback on our new mask and snorkel set. I'm so glad to hear it is nice and comfortable for you. Thanks, Amanda x

BOLDE からの回答

2024年11月26日

Hi Rane,

Thank you for your kind review :)

I am so glad that you love your lavender mask & snorkel set. I hope you have many amazing underwater adventures in them.

Thanks,
Amanda

BOLDE からの回答

2024年11月18日

Hi Zoe,

Thank you for your lovely review. I am so glad I was able to help find the perfect size for you and that you love our BOLDE design.

Please reach out at any time if you ever have any questions :)

Thanks,
Amanda

BOLDE からの回答

2024年11月13日

Hi Sarah,

Thank you so much for your thoughtful review! I'm so glad to hear that you love your new BOLDE wetsuit and that it kept you warm in the water.

Thank you for your feedback on the ankle fit, I'll definitely take that into consideration for future designs.

I hope you continue to enjoy your wetsuit, and have many amazing under water adventures in it.

Thanks,
Amanda

BOLDE からの回答

2024年11月12日

Hi Sue,

Thank you so much for your thoughtful review! It’s great to hear that you're happy with the colour, design, and quality of your springsuit. I’m so glad I was able to assist in find you the perfect fit :)

I completely understand your concern about the cut around the bottom. I always value our customer’s feedback and continue to adjust and improve our wetsuits according to their needs. As such, we have added some more coverage across the bottom in our next run of springsuits.

It's wonderful to hear you've received so many compliments on your wetsuit! If you ever need any further assistance or have more questions, please don’t hesitate to reach out.

Thanks again for choosing BOLDE.

Thanks,
Amanda

BOLDE からの回答

2024年10月7日

Hi Tayla,

Thank you for your very kind review. I'm so glad that you were happy with our service and that you love your new springsuit!

I'm sure that you will have many amazing ocean adventures in it :)

Thanks,
Amanda
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