Boody NZ レビュー 139

Boody NZ からの回答

2026年1月14日

Hi Robyn,

Thank you for taking the time to share your feedback.

We’re really sorry to hear that the fit of the Full Bust Wireless Bra wasn’t what you were hoping for. While comfort is important, we completely understand how disappointing it can be when the shape and support don’t feel right.

We just wanted to gently clarify one point: trying a bra on to assess the fit does not make it ineligible for return.
At Boody, bras are not classified as intimates, and they can be returned or exchanged within 30 days of delivery, provided they’re in original condition with tags attached and returned in undamaged packaging.

We’ve been in touch with you directly via email to confirm this and to help you get started with a return or exchange, as we’d really love the opportunity to make this right.
Based on your feedback, we’ve also suggested an alternative style that offers more separation and shaping, which may be a better fit for what you’re looking for.

Thank you again for sharing your experience. Please don’t hesitate to reach out if there’s anything further we can assist with.

With Gratitude,
~ Team Boody

Boody NZ からの回答

2026年1月14日

Hi there,

Thank you for taking the time to share your honest feedback.

We’re really glad to hear you’re enjoying the softness and comfort of our garments, and we appreciate you calling out both the positives and the areas where we can do better.

While our garments are designed for everyday wear, if something doesn’t perform as expected, our team is always here to help and look into a solution; whether that’s advice, a replacement, or further support.

While Boody fabrics are technically bamboo viscose/rayon, our bamboo is processed using a closed-loop system, meaning the vast majority of water and solvents used are captured, recycled, and not released into the environment or exposed to workers. Any waste that can’t be reused is responsibly disposed of.

All of our production partners sign our Boody Supplier Code of Conduct, are audited regularly, and align closely with our ethical and environmental standards.
Importantly, there are no residual chemicals left in the finished fabric, being OEKO-TEX® Standard 100 certified, and our garments are PFAS-free, meaning they’ve been independently tested to ensure they’re safe for your skin.

We truly value feedback like yours, and if you ever need support with an item, please know our team is always happy to help.

With Gratitude,
~ Team Boody

Boody NZ からの回答

2025年10月17日

Hi Melanie,

Thank you so much for taking the time to share your detailed feedback.

We’re really glad to hear you’ve found our Wireless Full Bust T-Shirt Bra comfortable, though we’re sorry to learn it didn’t deliver the level of support you were hoping for.

While the pads are sewn in at the base of the cup, we weren’t able to stitch them all the way around, as this impacted the comfort and flexibility our community loves about our fabrics. That said, based on valuable feedback like yours, our Design Team has made updates to help keep the inserts more securely in place. The new version will feature multiple stitch points along the band to reduce movement and small side openings to make it easier to realign the pads after washing. These improvements are now beginning to roll out across colourways.

In the meantime, we recommend gently stretching the underbust band after washing and laying the bra flat to dry; this helps the padding settle back into place.

We completely understand your disappointment, especially given your investment, and we’ll be sure to pass your comments along to our team for continued improvement.

If you’d like, our Customer Care team would love to help check which batch your bras came from and see what options we can offer. Please reach out to us at support@boody.com.au.

Thank you again for sharing your experience and for your support.

With Gratitude,
~ Team Boody

Boody NZ からの回答

2025年8月19日

Hi El,

Thank you so much for sharing your feedback with us.

We’re so glad to hear you’re enjoying the softness and comfort of our undies and bras. We completely understand your frustration around removable padding, and we’re always working to improve the design and functionality of our products.

It sounds like you may have received an earlier version of one of our bras, as our latest styles do include discreet openings to help adjust the pads more easily.

If you’d like, our Customer Happiness Team would be more than happy to check which version you received and help make this right for you. Please feel free to reach out to us at customercare.nz@boody.com.

We truly appreciate you taking the time to share your experience, as it helps us continue making our products better for you.

With Gratitude,
~ Team Boody

Boody NZ からの回答

2025年5月15日

Thank you so much, Fiona! We're so pleased to hear of your wonderful experience with our Community Happiness Team. We truly appreciate your kind words, and continued support.

Boody NZ からの回答

2025年5月15日

Hi there, Katie

Thank you for getting in touch, and for taking the time to share your feedback about our Wireless T-Shirt Bra.

As we received feedback from our community that the inserts were moving and/or folding during washing and were difficult to adjust back into place, our Design Team implemented changes to address this.

The updated design now features inserts sewn in more securely at multiple points at the bottom to reduce movement, along with side openings to help realign the inserts after washing.

This update has been applied to Bras from our September 2024 production onwards.

Our Design Team also recommends that, after washing, gently stretching the bra along the underbust band can help the padding settle back into place. Laying the bra flat to dry is also advised.

The inserts are sewn in only at the bottom to allow for four-way stretch, which provides the necessary flexibility and support in padded bras—something that wouldn’t be possible if the inserts were fully stitched in.

We hope this helps clarify, but if you have any further questions, please let us know.

Your feedback is invaluable in helping us improve our products, and we appreciate your cooperation in this matter.

Thank you for being a part of the Boody community 🌱💚

Boody NZ からの回答

2025年5月15日

Thank you for your kind feedback, Di. We're very pleased to hear that you're loving your Full Bust bra, and that you've stocked up on Boody for your upcoming trip!

Boody NZ からの回答

2025年5月15日

Prabhjot, thank you for your kind feedback! We are truly pleased to hear this.

Boody NZ からの回答

2025年5月15日

We're so pleased to hear this, Loretta. Thank you!

As for our McGrath Pink underwear, to be the first to know and receive a notification when the item is back in stock, please hit the 'Email Me When Available' button from the product page.

Do reach out if we can help with anything, thanks Loretta!

Boody NZ からの回答

2025年5月15日

What a lovely treat! We're so pleased to hear that your son is loving his Boody wear. We truly appreciate your support, thank you.

Boody NZ からの回答

2025年5月15日

Thank you, Katie! We're so glad to hear this. We appreciate your kind feedback.

Boody NZ からの回答

2025年5月15日

We're so glad to hear this, Tracy! Thank you for taking the time to share your kind feedback with us.

Boody NZ からの回答

2025年5月15日

Hi there Dee,

Thank you for getting in touch, and for taking the time to share your feedback about our Wireless T-Shirt Bra. We're truly sorry to hear this, and would love to shed some light on our design choices, and provide you with a few insert readjustment tips!

As we received feedback from our community that the inserts were moving and/or folding during washing and were difficult to adjust back into place, our Design Team implemented changes to address this.

The updated design now features inserts sewn in more securely at multiple points at the bottom to reduce movement, along with side openings to help realign the inserts after washing.

This update has been applied to Bras from our September 2024 production onwards.

Our Design Team also recommends that, after washing, gently stretching the bra along the underbust band can help the padding settle back into place. Laying the bra flat to dry is also advised.

The inserts are sewn in only at the bottom to allow for four-way stretch, which provides the necessary flexibility and support in padded bras—something that wouldn’t be possible if the inserts were fully stitched in.

We hope this helps clarify, but if you have any further questions, please let us know.

Your feedback is invaluable in helping us improve our products, and we appreciate your cooperation in this matter.

Thank you for being a part of the Boody community 🌱💚