Book Driving Test レビュー 

Book Driving Test からの回答

2025年7月8日

Dear Sveta,

Thank you for your feedback — we’re sorry to hear about your frustration.

We have tried reaching out via Trustpilot’s private message tool to identify your account and assist you directly, but unfortunately, we haven’t received a reply, nor were we able to locate any registered account under your name.

If you’d like us to review your case thoroughly, we kindly invite you to email us at support@bookdrivingtest.co.uk with your full name and order details. This will allow our team to locate your account quickly and provide a fair, complete review of your situation.

We’re always committed to providing transparent support and would be more than happy to investigate and offer the necessary assistance once we can verify your account.

Kind regards,
Book Driving Test Team

Book Driving Test からの回答

2025年7月8日

Dear Reviewer,

We’re truly sorry to hear about your disappointment, and we’d like to clarify how our service works for anyone reading this.

Our Notification package offers unlimited alerts — it keeps sending cancellation notifications until you successfully book your test and even beyond if needed. Many of our users have booked multiple tests through this package, especially in cases where they might not pass on their first attempt or change their plans later.

As clearly explained during purchase, once the service has been used (even once), it’s considered valid and non-refundable. This is because it’s technically impossible to measure or reverse the benefit after the service has been accessed — this ensures fairness for all customers.

In situations where no alerts are sent within the first 7 days, an automatic refund process would apply. However, in your case, we couldn’t locate your account or any refund request, and our attempts to reach out privately have gone unanswered.

If you wish to clarify your details and discuss your case further, we’d be happy to assist via our official support channels. We’re always here to help genuine customers.

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年7月1日

Dear Candidate,

We are sorry for what you are going through and what you are feeling, but we realize that an honest explanation is needed.


Refund processes and user requests are categorised within our CRM system and handled by different departments based on the nature of the request.

While standard account adjustments and user preferences are resolved by our support team within 1–7 working days, refund evaluations fall under a separate, more sensitive category. These require a careful review of eligibility criteria, account history, and service usage. Once approved, the final refund transfer can take up to 30 working days to reach your account.

This isn’t a delay tactic, but a necessary step to responsibly terminate a service relationship. A refund request doesn't just end a case — it also alters the queue position of thousands of users with similar preferences. Every removal or change impacts the matching algorithm, and that's why the process requires accuracy and care.

We want to emphasise: there is no intent to delay or avoid your refund. This has also been communicated to you during our previous one-to-one exchanges.

We’re genuinely sorry the service didn’t meet your expectations. We do wish you the very best moving forward — and thank you for giving us a chance.

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年7月8日

Dear David,

We’re truly sorry to hear you feel this way. Honestly, we completely understand the frustration — it’s exhausting to act fast, only to see a slot gone.

But here’s the reality: available dates get snapped up within seconds. Even if you click instantly, another user might have secured it just moments earlier — that's simply how cancellations work.

Our Notification Package isn’t magic; we don’t create or reserve slots. What we do is constantly monitor for you and notify you every single time a matching slot appears — giving you unlimited chances until you successfully book. It’s a one-time payment for unlimited opportunities.

In truth, many of our users do succeed by staying patient and acting fast — that’s why we remind everyone that quick action is key.

We hope this helps you and others reading here to better understand the purpose of this service — it’s built to save time and reduce stress for those ready to react.

Wishing you luck on your driving journey! 🚗

Kind regards,
Book Driving Test Team

Book Driving Test からの回答

2025年7月8日

Dear Charles,

Thank you for sharing your experience, and we’re truly sorry that we couldn’t meet your expectations this time.

As mentioned during our previous conversations, we’ve fully processed your refund and also confirmed it via email. We understand how disappointing delays and service challenges can be, and we made sure you wouldn’t face any financial loss.

Our aim has always been to support customers effectively — and we’re sorry this wasn’t reflected in your case. If you ever wish to reconsider your overall experience with our support team, we’d be grateful if you could share your thoughts again in the future.

We wish you all the best with your driving journey, and we sincerely thank you for your time and the constructive feedback you’ve provided — it’s already being used by our improvement team as a learning tool.

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月19日

Dear John,

Thank you so much for your final update.

As promised, your refund was processed since the service could not be fulfilled within the stated timeframe.
Throughout the process, our team deeply appreciated your respectful communication, fairness, and patience.

Since the beginning, we’ve supported thousands of users — but genuine, kind, and honest interactions like yours are rare and truly valued.

We wish you every success in your journey ahead, and all the best from our entire team 🚗

Warm regards,
Book Driving Test Support Team

Book Driving Test からの回答

2025年6月24日

Dear Abdel,


We’re sorry to hear how frustrated you feel.

You haven’t contacted us directly, but we noticed you’ve now shared your contact details via Trustpilot — thank you. We’ll be reviewing your account thoroughly and will get in touch to discuss the details. Once we've clarified everything with you, we’ll also share an update here for full transparency.

As a general note:
Our notification service works with live and real-time availability data. It doesn’t reserve or guarantee a slot but aims to help users check at the right moment — reducing the need for constant manual refreshing. Every notification email sent is logged and traceable, and we keep full archives for internal review when needed.

We never intentionally mislead users — quite the opposite. Our goal is to provide a helpful tool for a very unpredictable system.

Thank you for giving us a chance to support you. Your voice matters, and we hope to turn this around for you.

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月24日

Dear Danjela,

We’re truly sorry to hear that your experience didn’t go as expected.

We’ve tried to reach you through Trustpilot to review your account in detail, but haven’t been able to identify you yet. In order to assist you properly, please email us at support@bookdrivingtest.co.uk with your full name and a brief explanation of your situation.

Just to clarify for transparency:
Our Autobooking service includes a money-back guarantee if we fail to secure an earlier test within 60 days. However, we cannot initiate any financial process without a written request from the account holder — this is for security and compliance reasons.

Once we can confirm your identity and details, we’d be more than happy to investigate your account and, if eligible, start your refund process accordingly.

We’re here to help, and we believe no issue is too big when approached with mutual communication and goodwill.

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月24日

Dear Kelly,

Thank you for taking the time to share your feedback — we’re genuinely sorry to hear about your disappointment.

We’ve already reached out to you privately to confirm your account so we can investigate this thoroughly. Once we complete our review, we’ll also share an update here to ensure full transparency.

Just to clarify some key points for anyone reading:

🔹 Our system does not create or control test slots — it monitors live availability and attempts to secure a matching slot based on your preferences.
🔹 If a slot becomes available but is taken by another user who registered earlier or has broader preferences, the system may not be able to secure it for you.
🔹 Unlike manual checking, Autobooking handles the process continuously on your behalf. However, the speed depends on availability and local test centre traffic.
🔹 If we fail to book a slot within 60 days, the Autobooking fee is refunded — no financial loss.

We understand your frustration and are here to support you fully. As soon as we confirm your account, we’ll ensure you receive the service you expected .

You matter to us, and we’re committed to resolving this for you.

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月19日

Dear Ben,

We’re sorry to hear how disappointed you feel, and we take your frustration seriously — but we’d also like to offer some clarity.

You mentioned not understanding what the service offers. In short, we provide real-time alerts when cancellations become available. It's not about replacing manual effort, but about giving you the chance to act faster — without checking endlessly yourself.

Our system offers unlimited access and notifications, and is considered used even with a single successful alert.
To protect users financially, we’ve built in an automatic refund if no notifications are received within the first 7 days.
This fair, two-sided approach reflects our years of experience — and is exactly why users trust us.

What’s especially difficult for us is seeing this level of harsh criticism even after your refund has been issued.

Just as your time and money are valuable, so is the effort, care, and infrastructure we’ve built to support thousands of users.

Labeling something as a “scam” doesn’t just reflect anger — it can also obscure fairness.
Just as users have a right to express themselves, we believe providers also deserve to be seen in full — flaws, efforts, and all.

We wish you well on your journey and hope you find a smoother path forward.

King regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月13日

Dear Adejoke

We’re sorry to hear that you felt let down by the service, and we take your feedback seriously.
However, despite requesting verification through Trustpilot, we have not received any identifying information from you and could not locate any account registered under your name.

💡 We kindly ask that you provide your booking email or driving licence number so we can perform a proper account review.
This is a vital part of our process to ensure fair investigation and prevent potential misuse of public platforms.

Now, to clarify ;

📨 Our Notification Service:

Sends real-time alerts via email when cancellation slots become available

Operates 24/7 across all test centres in the UK

Offers unlimited access through a one-time payment

Does not guarantee bookings – users must act fast to secure the slots

❗ We do not create or manipulate slots – all availability is pulled from the official booking system.
Slot availability is highly competitive and short-lived — sometimes lasting seconds.

We completely understand the frustration when a desired slot isn’t secured.
But the service is designed to point you in the right direction at the right time — not to click for you.

We’d love the chance to review your case properly and help clarify your experience.
Please feel free to reach out anytime — we're here to support, not to mislead.

Best regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月19日

Dear Sharon,

We’re truly sorry to hear about your experience — especially knowing you came to us with high hopes. That matters to us.

We’d like to clarify that your refund was not intentionally delayed.
Our refund process involves careful verification, including checking booking records and ensuring all necessary details are confirmed. In your case, we also reached out to ensure everything was correctly processed and delivered.

That said, we fully understand how the confusion around the booking — even if it was a glitch — affected your confidence in the service.

While we regret that things didn’t go as expected, we do hope your upcoming test goes smoothly, and that the road ahead is nothing but clear from here.

Wishing you all the best,
Book Driving Test Team

Book Driving Test からの回答

2025年6月12日

Dear Laila,

Thank you for your feedback and honesty.
We truly appreciate you taking the time to share your details and give us the opportunity to fully review and clarify your case.

As mentioned earlier, the total refund process — from review to approval to bank transfer — can take up to 30 business days. Your refund has already been approved, and it is currently in progress with your bank, which may take a few additional days depending on their processing time.

We understand that during a recent system update, your account may have been misrouted, and this could have made you feel incorrectly guided.
For that, we offer our sincere apologies. That was never our intention.

Our goal has always been to ease the stress of the driving test process — not to add to it.
We're genuinely sorry for any confusion caused along the way.

Thank you again for your clarity and respectful communication.
We’re here if you need anything else, and we wish you success and calm roads ahead 🚗

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月12日

Dear Chaty,

Thank you for sharing your feedback, and we completely understand your frustration.
You’re absolutely right to expect clear communication and a timely resolution.

To clarify for transparency:

Your refund has already been approved, and it will reflect in your account depending on your bank’s internal processing time.
We’re unable to guarantee an exact date, but it’s on its way.

⏳ Refunds go through several stages:

Request review

Approval

Payment processing
This total process can take up to 30 business days, as outlined in our policy.

💬 We also want to explain:
When refund-related emails are received, they’re automatically sorted into a separate queue in our CRM system for careful review.
This may cause a delay compared to regular support responses — but please rest assured, this is not done to ignore or avoid communication.

Our goal has always been to provide a fair and secure service — never to withhold or delay rightful refunds.

Thank you again for your patience and for maintaining respectful communication throughout.
We sincerely wish you success in your driving journey ahead 🚗

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月12日

Dear Pea,

Thank you for sharing your experience.
We’ve tried reaching out through Trustpilot’s verification form, but unfortunately, we haven’t received a response. Without being able to verify your account, it’s difficult to provide an accurate response specific to your case.

That said, based on your description, a 3-week period is still well within the normal timeframe of our 60-day Autobooking window.

Just to clarify:
🔹 Our service follows a simple promise —
Either you get the booking you paid for, or your money back.

The Autobooking package is clearly marked as non-refundable at checkout

However, if we fail to secure a test within 60 days, we issue the refund

⏳ Booking speeds vary based on:

Traffic and demand at your chosen test centre

Regional differences in slot availability (some areas fill up faster than others)

📌 And a gentle reminder:
We do not create or control cancellations — we track availability on your behalf, helping users avoid endless manual checking.
But if our system doesn’t succeed in the agreed time, the financial responsibility is not placed on the user.

We’re here to offer personalised support and explain every step transparently.
We only ask for the same in return: to look at the experience as a whole, and allow room for context.

Please feel free to get in touch with us directly — we’d love to help and give this the clarity it deserves.

King regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月10日

Dear Abdul,

Thanks for your feedback – even when it’s tough to read, we still believe in listening.

Just to clarify for context:
You were fully refunded on 19th February, and as a gesture of goodwill, we also activated a free Autobooking service for you — no extra charge.

✅ While the Autobooking unfortunately didn’t succeed, we genuinely did our part to turn your experience around. That’s why seeing it described as a “scam” feels like more of a reflection of disappointment than a fair label of what took place.

We’re always here to support, resolve, and improve.
But in the end — how the experience is defined is your decision, and we respect that.

Wishing you better luck and less stress moving forward.

King regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月12日

Hi Clara,

Thanks for your feedback — even when it's critical, we value every voice that helps us improve 🧭

We couldn't locate any account registered under your name, so we kindly ask that you share your booking email or licence number by Friday, June 13 at 1:00 PM , either via Trustpilot or by reaching out to support@bookdrivingtest.co.uk with your name and surname .
That way, we can review your case properly and offer tailored support.

🔍 Based on your statement, there are typically two scenarios:

If you received a notification for an available slot but couldn’t book it — someone else may have secured it just seconds before you. Unfortunately, this is common due to the highly competitive and unpredictable nature of cancellations.

Or you may have encountered error 15 on the site you have tried too many times and been redirected to, but this problem will not occur due to our service.

📌 Please note:

The service provides unlimited alerts for a one-time fee

The system works continuously — but securing a slot requires quick user action

We do not generate cancellations; we monitor and notify instantly

We’re more than happy to personally review your experience and ensure that everything worked as it should.
We truly hope to turn this into a constructive conversation rather than a missed opportunity.

Warm regards,
Book Driving Test Team

Book Driving Test からの回答

2025年6月10日

Dear Fion

We’re really sorry to hear that your experience didn’t meet expectations — and thank you for taking the time to share your thoughts 💬

After carefully reviewing your case, we can confirm that you met the refund conditions for autobooking and that your refund has been successfully processed ✅

🕒 Please remember:
Refunds are completed within 1–30 business days from the moment a valid request is submitted.
This timeline reflects the multiple steps involved — including account verification, eligibility confirmation, and bank processing delays — all to ensure a smooth and complete resolution.

💸 We’d also like to highlight:

If our service cannot secure a slot within the defined time frame, we offer a money-back guarantee for our autobooking service .

No user ever bears a financial loss due to system limitations or test availability issues

That’s where Book Driving Test stands apart – fair, user-first, and transparent

Users either:
✔ Secure an earlier test and gain valuable time
or
✔ Don’t get a result, but are never charged unfairly

We understand that driving test stress can build over time — but our mission is to support, not add to it.
Thank you for your understanding and cooperation 🙏

Warm regards,
Book Driving Test Team