As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
企業が回答しました
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczący... もっと見る
企業が回答しました
Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € p... もっと見る
企業が回答しました
2.1
期待以下
439件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer support team
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
2025年9月22日
自発的なレビュー
Booked.net からの回答
Dear Hagai Ben-Ami ,
Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience. Our team is committed to supporting our clients and ensure the best possible outcomes, so we are delighted to hear that we were able to assist you successfully in obtaining your refund.
Feel free to contact us should you need any further assistance.
Sincerely,
Booked.net Customer Support Team
Beware!!
As others have said, they mislead you into thinking you are dealing with booking.com
We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded.
It is a scam site. The lesson we learnt was to always check that you are on the correct, legitimate booking platform.
2025年7月17日
自発的なレビュー
Booked.net からの回答
Dear Janet,
We apologise for the incident occurred.
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
Scam afffiliate
2025年8月26日
自発的なレビュー
Booked.net からの回答
Dear Gavin,
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
No problem with them
No problem with them. They replied asap.
Very helpful and everything is fine at the hotel so I don't know where these bad reviews are coming from..
2025年8月14日
自発的なレビュー
Booked.net からの回答
Dear Piotr ,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
Sincerely,
Booked.net Customer Support Team
We had a problem with the reservation…
We had a problem with the reservation and ut was solved rapidly and satisfactorily.
2025年6月20日
自発的なレビュー
Booked.net からの回答
Dear Amelia ,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
Sincerely,
Booked.net Customer Support Team
Beware: it's a scam!
This website and all it's affiliates are a scam. It illegally uses images and descriptions from my legitimate Booking.com listing to deceive customers. Multiple Trustpilot reviews report that individuals booked through this site, paid, and received no reservation or refund.
The site has been reported for fraudulent activity.
Avoid entirely and never enter credit card details or other sensitive information!
2025年5月17日
自発的なレビュー
Booked.net からの回答
Dear Dorota ,
Thank you for taking the time to share your feedback. We take all concerns seriously and would like to clarify a few important points regarding our platform and operations.
Please be informed that all property-related content displayed on our website-including images, descriptions and booking details- is provided to us by our official partners. These partners have entered into contractual agreement with us, supplying the necessary materials and granting us the rights to facilitate online bookings and promote their listings.
We do not independently source or fabricate listings. Instead, we rely on the integrity of the data provided to us under terms of our agreements. If there are any discrepancies or issues, we actively work with our partners to investigate and resolve them promptly.
We strongly encourage to contact our support team directly via customer.service@booked.net , so we can look into the matter thoroughly and assist in reaching a resolution.
We understand and respect your concerns, and we remain committed to ensuring a transparent and secure booking experience for all users.
Sincerely,
Booked.net Customer Support Team
Beware of booked.net
Booked two single nights at a hotel near Bali airport with booked.net. The second night came through as a booking.com booking, which seemed a little strange, but I didn't think any more about it. Then I started getting weird emails containing a link, saying that my booking would be cancelled if I didn't click on the link and confirm my details. I became suspicious, and after what I have read, I cancelled both bookings (the second one was not even acknowledged as having a valid code, by booking.com, so I suspect not booked). Cancelled my debit card. Removed debit card details from the booking.com site, and booked again without touching booked.net. They now cannot take any money from me. (Interesting that the address given in the reply below is not the same as given on their site, which does not work. I already wrote to that address copying the spam and asking them about it and received no reply.)
2025年5月6日
自発的なレビュー
Booked.net からの回答
Dear Laura ,
We apologise for the incident occured.
To ensure a comprehensive investigation, we kindly request that you contact our customer service directly: customerservice@ booked.net and provide all relevant details related to this case. This information will allow us to assist more effectively and resolve the issue.
Our support team is prepared and happy to assist with any inquiries or concerns.
Sincerely,
Booked.net Customer Support Team
Not a good start to using Booked.net…
Not a good start to using Booked.net 1st time.
Have booked x2 nites using them to book the Tenseien Onsen Hotel in Hakone JP & it wasn’t until that I printed off the receipt / booking confirmation that:
a) instead of a deposit they billed my Credit Card for the entire amount!!! Yet, in the booking process it clearly said a DEPOSIT ONLY will be charged and you are to pay the Hotel the balance upon checking-in - clearly MISLEADING
b) then further I get hit with hidden charges for Service charges of USD 41.66 & 139.27
Don’t use this booking site!! They are misleading tricksters
2025年4月10日
自発的なレビュー
Booked.net からの回答
Dear MIck ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
No 24/7 Customer Service Line
Sadly, I cannot at all recommend booking through this platform. I received a booking confirmation for my hotel via booked.net prior to my travel only to show up and have the hotel tell me they needed to cancel my reservation because whatever third party booked.net used to book the accommodation had given them a virtual card which could not be validated. The hotel had called them to make them aware of the issue prior to my travel date and no one on their end reached out to the hotel to resolve the issue, nor did they contact me to let me know there was an issue with the booking. They did not provide the hotel with my contact information in the booking and so the hotel was also unable to reach out to me directly to inform me ahead of time. Instead I had to find this out when trying to check into the hotel. I tried to call booked.net only to get a message saying they were closed and asking me to leave a voicemail. The hotel gave me the number of their booking partner to try, but while they could see the reservation on their end, they refused to work with me stating they could only work with booked.net directly. Obviously this put me in a really bad situation with no place to stay, and no one available on their end to help resolve the issue and assist with finding alternative accommodations. I ended up having to book two separate reservations last minute at another hotel that I found on my own while still out the money for the original booking through booked.net. While they have said they are working to process a refund, we’ll see how long this takes. Even so, I personally feel that a refund - while certainly owed to me - is not enough to make things right given the headache this has caused. I’m really surprised that they don’t have a 24/7 customer service line given that this seems to be a consistent issue people experience when booking through them, as numerous other reviews show. Save yourself the stress and book through literally anyone else.
2025年3月24日
自発的なレビュー
Booked.net からの回答
Dear Courtney ,
We sincerely apologize for the inconvenience caused regarding your hotel booking reservation. Please rest assured that we are working on this matter.
We have sent you an email regarding the issue and are currently awaitng your response. Once we receive your reply, we will do our best to resolve this matter as quickly as possible.
Once again, we apologize for this situation and appreciate your patience. Our team is commited to providing a smooth resolution, and we will keep you updated throughout the process.
Sincerely,
Booked.net team .
Gli ho scritto per una problematica in…
Gli ho scritto per una problematica in riferimento ad una prenotazione effettuata, mi ha risposto tempestivamente il sig. Sun G. è stato gentile e disponibile, non ha potuto aiutarmi personalmente ma ha dato le giuste direttive per risolvere la situazione!
Ottimo lavoro!!
2025年3月13日
自発的なレビュー
Booked.net からの回答
Dear Teodoro,
We thank your inquiry and your complimentary remarks regarding our assistance.
We are happy to hear that your problem has been fixed. We'll keep working to deliver excellent customer service to our clients.
Please get in touch with us if you need any additional help.
Sincerely,
Booked.net team .
UWAGA nie zawieraliśmy zadnej umowy z…
UWAGA nie zawieraliśmy zadnej umowy z tym portalem. Sprawa zostanie zgłoszona na Policję. Prosimy o nie rezerwowanie w obiektach Korona Pienin za pośrednictwem tego portalu. !!!
2025年2月27日
自発的なレビュー
Booked.net からの回答
Dear Dawid Zarzecki ,
Thank you for reaching out.
Please be informed that we have agreements with partners who provide us with photos, descriptions, and details about your property, along with prices. Therefore, we do not require a direct agreement with the property owner or management to sell on our portal. We operate within the framework of agreements that have been concluded with our partners.
If it is necessary to modify the description of the accommodation, photos, etc., kindly indicate this and provide updated information. We would be delighted to modify the current information.
You can provide all information in response to an email you sent to support@booked.net.
Kindly contact our customer service department and they will be happy to assist you .
Sincerely,
Booked.net team .
Jane was so helpful and efficient in…
Jane was so helpful and efficient in getting out issue resolved. I would gladly use this service anytime.
2025年2月21日
自発的なレビュー
Booked.net からの回答
Dear Debbi,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance.
Proszę nie rezerwować przez booked!!!
Proszę nie rezerwować pokoi w Apartamenty Przy Wydmie w Rowach i Dębinie na tej stronie!
Nie współpracujemy z tym portalem a zdjęcia i opisy obiektu są skopiowane z platformy booking.com.
Sprawa zostanie zgłoszona na policję.
2025年2月17日
自発的なレビュー
Booked.net からの回答
Dear Property Management/Owner,
We understand your conflicting reactions to the publication of your property on our website. That is why we should clarify the situation for you.
We have agreements with partners who provide us with photos, descriptions, and details about current property, along with prices. Therefore, we do not require a direct agreement with the property owner or management to sell on our portal. We operate within the framework of agreements that have been concluded with our partners.
If it is necessary to modify the description of the accommodation, photos, etc., kindly indicate this and provide updated information. We would be delighted to modify the current information.
You can provide all information in response to an email you sent to support@booked.net.
Kindly contact our customer service department and they will be happy to assist you .
Sincerely,
Booked.net team .
SCAMMERS
This people should really find a real job and not put others people apartments without asking permission. I hope that a huge amount of people will act legally against this unprofessional and useless pepole. I asked them to remove my house from the page and it is still there.
2025年1月27日
自発的なレビュー
Booked.net からの回答
Dear Carlo Cappiello,
Thank you for reaching out to us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our website. Please know that we take such matters seriously and are committed to resolving them promptly.
Our team has previously contacted you and requested the URL link for your property on our website: Booked.net in order to investigate the issues you reported. However, we have not yet received the necessary information from you.
To help us assist you more effectively, we kindly ask you to provide the requested details at your earliest convenience. You may contact our customer support agents or service providers directly with this information, and we will ensure that your concerns are addressed promptly.
Thank you for your cooperation and understanding. We look forward to assisting you further and providing high-quality service you deserve.
Sincerely,
Booked.net Customer Support Team
Very unprofessional!
Terrible service. Emailed and got no support whatsoever. Very unprofessional! Now that I have read other reviews with many scam accusations, I am not even going to try to go any further with my bookings. Done with this site!
2025年1月14日
自発的なレビュー
Booked.net からの回答
Dear Jelena Djuric,
Thank you for your inquiry.
We deeply regret that you feel dissatisfied with our support service.
Upon reviewing your request, we found that you initially contacted us regarding the availability of a property. The support team provided you with a standard response, which advised that you could independently check the availability of rooms on our platform.
Our website is designed for self-booking, similar to other online platforms, where customers are able to check availability and make reservations directly.
Should you encounter any issues with the booking process, we are always available and ready to assist you.
It appears that the issue with the booking process was not explicitly mentioned in your initial message, even property name was not indicated, which is why we provided a response based on the information available.
After we requested further clarification, you shared the nature of the problem, and our support team promptly asked for the property link in order to investigate the situation. Unfortunately, we did not receive a response from you.
If you still require assistance, kindly reply to our support team, and we will be more than happy to look into the matter further.
Thank you for your understanding.
Booked.net からの回答
Dear Elena,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ…
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczących OW JASKÓŁKA Zakopane jest nieprawdziwych, nierzetelnych i wprowadzających potencjalnego klienta w błąd. Wszystkie te działania są samowolą booked.net. Nie bierzemy odpowiedzialności za ewentualne rezerwacje I roszczenia z nimi związane, a dokonane przez stronę booked.net
2025年1月14日
自発的なレビュー
Booked.net からの回答
Dear OW JASKÓŁKA Zakopane Team ,
Thank you for reaching out to us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our website. Please know that we take such matters seriously and are committed to resolving them promptly.
Our team has previously contacted you and requested the URL link for your property on our website: Booked.net in order to investigate the issues you reported. However, we have not yet received the necessary information from you.
To help us assist you more effectively, we kindly ask you to provide the requested details at your earliest convenience. You may contact our customer support agents or service providers directly with this information, and we will ensure that your concerns are addressed promptly.
Thank you for your cooperation and understanding. We look forward to assisting you further and providing high-quality service you deserve.
Sincerely,
Booked.net Customer Support Team
Nuit réservée à l'aéroport de New Delhi…
Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € prélevés quand même. Booked est à fuir, ils n'ont jamais annulé, et ont encaissé sans rien faire, en renvoyant la faute sur l'hôtel. Ne pas confondre avec booking, qui eux sont sérieux. Méfiance, ne vous laissez pas berner.
2024年12月2日
自発的なレビュー
Booked.net からの回答
Dear Denis ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
Booked.net からの回答
Dear Kitti Béleczki,
Thank you for your request and your positive feedback about our support service.
We are glad that your issue was resolved. We will continue to strive to provide our customers with a high level of service.
Feel free to contact us for any other assistance
This company SCAMMED ME
This company SCAMMED ME! Booked a hotel urgently and turned out it was not forwarded to the hotel and the hotel refused and rejected my check-in. I had to pay again in cash just so we can check in. Sent email to customer support bit to no avail. No response from cusfomer support
2024年12月22日
自発的なレビュー
Booked.net からの回答
Dear Sir or Madam ,
We are very sorry that such an unpleasant situation happened to you.
Please send us a request on email address support@booked.net with all the information you have that we can check the situation.
Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding in this matter.
Sincerely,
Booked.net Customer Support Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。