Booking Com レビュー 

Ich habe über Booking.com das Hotel an der See Domke gebucht. Das Zimmer und die Leistungen entsprachen absolut nicht der Beschreibung vor Ort.
​Der Support von Booking.com hat die Mängel schriftlich eingeräumt und eine Erstattung/Entschädigung angekündigt. Seitdem reagiert Booking.com überhaupt nicht mehr auf meine Nachrichten. Zu allem Überfluss wurden die Zusagen und der Chatverlauf in meiner App einfach gelöscht!
​Glücklicherweise liegen mir sämtliche Screenshots der Buchung, der Mängel und der schriftlichen E-Mails/Zusagen von Booking.com vor. Ein Bank-Ermittlungsverfahren (Chargeback) läuft bereits.
​Ich erwarte umgehend eine Rückmeldung und die Auszahlung der zugesagten Erstattung!
​Buchungsnummer: 5045465959/9543

Terrible experience. Driver was not at assigned meeting place. Was refused refund from Booking.com. Strongly suggest not using this service.

Ich habe über Booking.com (im Hintergrund abgewickelt von Gotogate) eine Hin- und Rückreise nach Mallorca für zwei Personen in einem einheitlichen Buchungsvorgang gekauft und bezahlt.

Als der Hinflug durch die Fluggesellschaft Corendon annulliert wurde, war der gesamte Urlaub hinfällig. Gemäß EU-Fluggastrechteverordnung (VO EG 261/2004) steht Fluggästen bei einem annullierten Hinflug die volle Rückerstattung der gesamten gebuchten Reise zu.

Stattdessen erstattete man mir lediglich einen Teilbetrag von 60,95 € für den Hinflug. Den verbleibenden Betrag von 94,88 € für den Rückflug verweigert der Kundenservice mit der Begründung, es handele sich um zwei getrennte Einzeltickets, und schiebt die Verantwortung auf mich und die Fluggesellschaft ab.

Das wirtschaftliche Risiko eines Flugausfalls wird hier über intransparente Konstruktionen auf den Kunden abgewälzt. Ich habe den Restbetrag per Kreditkarten-Chargeback zurückgefordert und den Vorgang der Verbraucherzentrale gemeldet. Für Flugbuchungen absolut nicht zu empfehlen.

הנהג העצבני הוריד אותנו בכתובת שונה מהמיקום בהזמנה כשהערנו לו שזו לא הכתובת נסע בעצבים תוך סיכון חיים לכתובת שרחוקה10 דקות הליכה מהמלון.למרות פניות ותלונה קיבלנו תשובה מביישת משירות הלקוחות.יותר לא נזמין כמובן דרכם העברות.ו

Flight cancelled, and despite having "flight tracking" so they knew this, I was charged anyway. To add insult to injury, later found out there was a flat fee for taxis of £35 airport to city centre, and they charged me £46.50. Never again!

What a horrible service. Arrived on time at 11am. By the time I got out of plane and turned on phone to get wifi, it was about 10 minutes. Got a message from driver asking if I have arrived. Replied yes, but yet to go through customs. Toronto airport was another 15 or 20 mins to get through as very busy. I messaged when clear and was coming down elevator to meet him. He then sent a message saying I had to contact booking.com or he was leaving. I was literally about two minutes from him. I contacted booking.com to extend my time and as I was doing that, he messaged to say he was leaving. Booking.com had to call him back. Ridiculous to only allow 45 minutes especially within busy airports. Sometimes it takes a long time to get out of security, also, I had contacted him to say I had arrived and was coming. Surely the driver can extend the time himself. Dont use.

We had booked and paid for a taxi, at 21.40 the Taxi driver phoned and said he was not picking us up the next day at 6am to go to the airport. I had to book my own taxi and have asked for a refund ,still waiting to hear if they are going to refund me

Wouldn't even give them one star. We got through passport control quickly. No queues. We had only cabin luggage. Went straight to pick up point. Didn't come. When I eventually got through to them I couldn't understand them, then after a while got through to taxi driver outside the airport as WiFi in airport wasn't good to be told he had been and gone. We had been waiting. He definitely hadn't been there. It's a ripoff, don't use these taxis.

Taxi (29-08-2026( in Port Ghalib van hotel naar vliegveld naar Marsa Alam genomen.

E-Life Limo / Safe taxi

We had a safe drive with the drive Mustafa.
He was in time and helped us with our heavy (dive) luggage.

Highly recommend
wa

Booked a taxi pick up at CDG airport took us 30 minutes to get through security but nobody waiting rang the number and they said sorry took another ride and would have to book again with booking.com and pay again so left us stranded 😡 waiting for booking.com to get a refund never use there taxi service again

Their customer support is sh... I was charged by an unidentified reason. For weeks I could get any info. Finally I had to ask my bank to charge back.

Airport pickup at Schiphol airport left after 1 hour despite me letting them know that we were just getting the baggage. Why in the world would the pickup time start at the time the flight lands?? No one is getting off at that point. Completely frustrating ripoff.

Appalling service x2 in Indonesia. Once with missing seatbelts in Medan. Once driver went to wrong terminal and didn’t come to meet us. We had to wait an hour for him to find us at the airport in the heat. Awful service.

Extremely Disappointed with Booking.com

I’ve been waiting 4 months for my refund, even though the airline has already refunded the money to Booking.com. Despite contacting customer service multiple times, Booking.com still hasn’t released my money.

I have screenshots of all my chats, including one representative telling me, “Do what you want,” when I said I would take further action.

Absolutely unacceptable customer service and a complete loss of trust. Never using Booking.com again — even if they offered me free services.

Do not book taxis via booking.com. Recently we went to Cancun and the airport police/security told us that the taxi booking.com reserved for us was unsafe and was not licensed to pick up passengers at the airport. More importantly, those who used unlicensed taxis targeted and kidnapped.

I was outraged that booking.com would put us in taxis where my family would have a safety risk.

I called booking.com and they blamed ME FOR NOT PUTTING MY FAMILY IN THE CAR. They also said I had too much luggage which is why the taxi abandoned us, which was untrue, the taxi took off as soon as they were questioned by the airport police.

Be VERY careful in using booking.com. The service is terrible and they don’t care. I am a Genius Level 3 and have used the platform for years but never used taxis. FOR YOUR OWN SAFETY DO NOT USE BOOKING.COM. I complained that i had to spend 4x as much for a taxi to get us to the hotel after we were abandoned and they refused to reimburse us.

I am disappointed and disgusted at how they treat customers. Especially a loyal (NO LONGER) such as me.

Booked and confirmed. Then “ring this number- OK. They know nothing, tell me ring another number.. sorry they say, we only do airport transfers!
A joke. So back to Uber

I book return taxi from Budapest airport
1 Driver arrived extremely late
2 return journey no taxi turned up had to use bolt
3 could not contact booking or company provider at time of no show
4 made a complaint to booking on return home
5 took over 2 weeks to come back to me
6 unwilling to compensate for worry /distress I was under
7 would not refund any monies for delayed outward journey
8 refunded the monies for no show got told it was mistake
9 will never book transport via their site again
Really bad customer service

Booked a return taxi through them in turkey and the driver left one bag and drive off, obviously the bag with the passports and it cost me £100 to get the hotel to bring it to us at the airport and the complaints people are not booking.com but just some local firm that keep giving all sorts of excuses as to why they won’t refund me and had the nerve to offer me 10% discount on my next taxi booking!!! I won’t use booking.com again for anything now

I booked an Airport Transfer with booking.com taxi from Milan Linate to Varenna. I had just gone to bed as our flight was due to leave in the early hours and I wanted to get a little sleep.
I heard a ping from the phone so I picked it up and saw that it was a message from Booking.com "Due to unforeseen circumstances our Service Provider is not able to complete your journey."
This was a terrible start to our trip. It was my first (and last) time to use Booking.com for this purpose.

I'm not using booking com again. Booking.com said this was a Radisson Hotel. It may be owned by the Radisson corporation but this particular location is not part of the brand.

Booking.com also did not tell us that this particular hotel was "under renovation". The elevator does not work and our room door would stick shut. My 83 year old mother could not let herself out of the room. Also, she could not take a bath. We were expecting a shower.

Thanks to booking.com I thought I was paying a fair price for an upscale experience. Instead, I overpaid for less than basic.

And, it was impossible to find contact information online. The front desk was great and gave me the manager's card. As a local hotel, I could stay here again. But, as for booking com ...