Boxhero Us レビュー 24

Zero customer support. Got the wrong size, contacted the company by email, was told to pay shipping to get the correct size and keep the wrong size. Paid the shipping and NEVER got anything. When I tried to contact them, all I get is a computer generated answer that they are in the process of getting my order ready. It’s been 6 months and NOTHING. What a scam company. Wish we could get a lawsuit against them. Seems lots of customers have gotten scammed by them. Put them out of business!!!

Look at the reviews, all bad,bought a package deal and one was faulty, seam comming apart.Sent photos to customers department, they said send more money and we will replace it, what a rip of. Don't buy, I will never buy again.

Most dishonest, crooked company I've dealt with. No way to unsubscribe. Emailed the cancellation request. Was informed request was received and would be processed within 3-5 days. 20 days later, the next order was processed & shipped right on time. Contacted via email again (no Customer Service number available) & requested a phone number to contact them. Was informed that the request was received and would be processed in 3-5 days. The response also stated there was no phone # to contact them, as that was not efficient & email was the only way they could be contacted. Next order processed & shipped on time, as previous orders had. Contacted again, DEMANDING my subscription to be cancelled, and my information be removed from their systems. Approximately 5-7 days later, I was informed that my subscription was cancelled, and my information had been removed. TWO DAYS later, I received an email from "Andrew" thanking me for returning to their company & subscription had been reinstated!!! When I tried to respond to both emails, the Customer Support email was unable to receive emails. My reply email to "Andrew" was never acknowledged. Repeated email requests to be cancelled were either ignored or received the same response as previous, that they would be cancelled in 3-5 days. Finally had to report it as a fraudulent transaction to my bank, and have a "Stop Payment" put on the transactions.
Do not, and I repeat, DO NOT DO BUSINESS with Boxhero. The product is average at best, but the customer support and interaction, especially, is WORST I've encountered.

These guys suck! Horrible customer service. Made my purchase in Oct 25 and it’s Feb and still haven’t received my product. They sent to the wrong address. Been receiving the same email over and over saying that “Hannah” is now my rep but they haven’t done anything to rectify the situation. They told me to pay for shipping which I did, and I got scammed.

I ordered underwater from this company XL way to small. I contacted Matteo & Julia and was told I don’t have to return the product just send x amount of dollars for shipping and we will send a larger size. Well now they want me to return the product after numerous emails . I told them just send my shipping money back and forget my order. A horrible company to deal with.
John Deluca

Bought direct from BoxHero. The sizing is way off and the short were way too big. Contacted customer support via email. They responded quickly and said all the right things BUT the replacement pairs were never sent. They kept stringing me along and after about 7 more emails I contacted my credit card company who refunded my purchase. I will NEVER buy direct again.

Its been over 2 months and I still have not received my product. If fact, its not even showing up in their tracking systems. I think this company is a shell, as their support email is now bouncing back

Had a big problem with this Company. Placed order for package on Oct 27th. Arrived, but short-shipped. Received only 2 out of 10 in the Order. Feed back with photos, after a few exchanges, agree to send balance. After that NO ACTION TALK ONLY. Never received notice of shipment as promised. Up to date, nothing. All messages to them ignored. Subsequently all mails to them returned. Now they are uncontactable. Believe this is another big Internet Con. Beware....

I wanted to get these for my husband. When they arrived about 6 weeks later or longer, he did not like them. He wants the access panel which these do not have. Trying to contact this company is impossible. They send me more every single month and I cannot cancel this subscription that I was not aware that I was getting into. I am going to report it to my credit card to get these shipments to stop. Horrible product and customer service.

I just finished filing on a report at the Better Business Bureau. This company is riduculous. I purchased underwear on 10/8 and the product was poorly made, too small, so I requested a refund. I returned the unused product in it's original packaging, paid for the return delivery, and 2 months later I still do not have refund. The brand is now non-responsive.

I’ve had great service with them. I’ve ordered from them a couple of times. When there was a problem, they really went above and beyond to make it right

I can guarantee that any positive comments are posted by the company. This is a rip-off company and, by far, the worst company for custom service ever! They have "45 days money back guarantee, free returns, NO QUESTIONS ASKED" (these are copied directly from their site) all over the website and yet when you try to return something you will be ignored.
The phone number for customer service goes to someone who barely speaks English (which is to be expected that it is outsource, but a US phone# should at least be moderately able to speak English) and then they keep repeating the same thing "I will forward your request to another department and they will get back to you) over and over. When you press them for more information they disconnect you.
The emails say the same thing over as well and here is a copy of the responses I am getting:
Hi,

Following our call, (BTW, I never spoke with this person)

We fully understand your wish to receive a full refund.

However, we would like to inform you that a full refund is quite complex at this stage. For a complete refund to be possible:

The products must be returned at your own expense, as we do not provide a prepaid return label.

Once received at our warehouse, the items must go through a strict quality check to confirm they are in perfect condition. This process may take some time and delay the refund.

To simplify and speed up the procedure, we would like to offer you an alternative:
👉 A partial refund of 35%, without having to return the products, along with a 20% discount on your next order.

This way, you may keep the items and, if you prefer, resell them on your own.
We hope this solution will be convenient for you and help resolve the matter quickly. Please let us know if you would like to proceed with this option.

Sincerely,

Julia Lopes, Customer support team
...and here is response #12:

Thank you for your message and we are sincerely sorry to hear about the situation you are describing.

To resolve this inconvenience and restore your confidence in our service, we would like to offer you the following solution:

We invite you to keep the product in question, without the need to return it. You are free to offer it as a gift, give it away, or even sell it, as you see fit.
We will send you a new product in the correct size. We simply ask that you pay the redelivery fee of €9.99 per pack.
We are also pleased to offer you a $25 gift certificate, valid for one year, as compensation.

We also ask that you provide us with your exact measurements (waist circumference in cm) so that we can send you the product in the correct size.

After settling the fees, we kindly ask you to provide proof of payment so that we can initiate the reshipment process.

If this offer is acceptable to you, please pay the redelivery fee via the following link:
Stripe: not allowed on Trust Pilot

Pending your response, we sincerely apologize for any inconvenience.

Regards,
Boxhero support team

So basically, NEVER do business with this company, EVER!!!

I just wanted to get attention. The reviews on this page are exactly the same services as the ones that I received. I reached out to the EU company, and the California company through email with attachments then found a phone number from a blog in Reddit. Reading all of these reviews and receiving the same results, could we be emailing an AI representative? Word for word suggestions for a solution. The reviews were verbatim to the services that I received. To be continued, I'm now waiting on the replacement. I paid the reshipment cost in dollars $12.18 and I sent my sizes in. Come to find out they are not in stock. My replacement will be swim trunks. As another review said, purchasing items from social media where everyone has an online commerce store with drop shipping. Not having to handle the product is a very bad way to do business if you're expecting quality service. My patients didn't grow thin. My solution once completed I'm going to purchase one item at a time not five or six different items. If I return, I will find a store in the country that makes the item. My relief started after receiving an email from the US company that corresponded with me as soon as the emails reply was sent, which made me feel as I was speaking with a person not a computer, but I still believe offered solution was scripted.

These underwear are not worth buying. The only pair I wore had holes in them after one wearing. Now I can't get any help with a return. Definitely a do not buy recommendations from me!

Placed order and have been billed but never received product. Unable to contact customer service. Phone number disconnected and no reply from numerous emails. Placed order in May billed 6/6/25 but business just disappeared!

Do not waste your money ordering them they took my money and I still haven’t received anything. Now they are not responding to my emails at all. I have contacted the better business bureau and my card company trying to get a refund, I even paid for vip comfort service where my order should be given priority and according to the tracking my item hasn’t moved since June 23. Hasn’t even been shipped yet. DO NOT USE THIS COMPANY!! Unless you want to lose your money

Not pleased. Despite photos on their website, the boxers I received had NO FLY! Unacceptable, especially as the fit was tight. Contacted by email and they offered a 35% refund which is unacceptable as they say 100% satisfaction.

I can't even donate these to the local hospice store as no fly is not right.

Don't buy!

There is no such thing as hassle free returns.

I got my size L underwear and it's def not western size L. They offered to send me a bigger size if I would pay for shipping. If I want to return it, I have to send it to China and pay for shipping. This is a complete scam!

I decided to 'try' the product and 'thought' I was purchasing the long-leg underwear with an open fly. What I got was non fly short legged underwear. I have complained already via the web site, but so far nothing. NOW I find I have some sort of subscription service with my second order on the way. I can only 'email' support as the phone number listed on the site is 'not in service' at this time...

DON'T WASTE YOUR TIME AND MONEY ON THIS.