I really don’t like giving a poor score but topsoil was ordered and twice the delivery has been cancelled due to a sick driver. Whilst I totally understand it’s a real inconvenience. I will say howe... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Top quality customer service. Team in store answered phone calls quickly and were genuinely friendly. Delivery Driver (Steve) was superb. Delivery was on time, driver was polite and courteous and all... もっと見る
This is my 4th experience of buying aggregates and wood from Bradfords, delivered by the branch in Evercreech. The team at Evercreech are great to deal with. Always phone the next day following my o... もっと見る
企業が回答しました
Really easy to order and the delivery was on time with no issues also delivery driver was also brilliant Thankyou and will be using Bradfords again
企業が回答しました
企業情報
当該企業による記述
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
当該企業による記述
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
連絡先
Southwood, BA4 6LX, Shepton Mallet, Somerset, 英国
- 01749 830231
4.5
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really friendly staff.
2026年9月22日
Bradfords - Evercreech BBS からの回答
Hi Steve,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Really easy to order and the delivery…
Really easy to order and the delivery was on time with no issues also delivery driver was also brilliant
Thankyou and will be using Bradfords again
2026年9月20日
Bradfords - Evercreech BBS からの回答
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
I really don’t like giving a poor score…
I really don’t like giving a poor score but topsoil was ordered and twice the delivery has been cancelled due to a sick driver. Whilst I totally understand it’s a real inconvenience. I will say however that their communication has been great (hence a 2 star rather than 1!). Cannot fault their follow up
2026年8月25日
Bradfords - Evercreech BBS からの回答
Good Morning Mr Clarke
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to delays to delivering your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I can see it has now been cancelled and refunded back to you and are very sorry we could not fulfil the order in a timely manner on this occasion. Please let us know if there is anything further we can do for you in the future.
Kind Regards,
Sam
It was easy too order online and then…
It was easy too order online and then collect from my local Bradfords
2026年8月1日
Bradfords - Evercreech BBS からの回答
Hi Kevin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
great prices and good delivery
2026年6月21日
Bradfords - Evercreech BBS からの回答
Hi Mat
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords - Evercreech BBS からの回答
Hi Julia
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great to get free delivery
Great to get free delivery. The store could give better updates on picking and estimated delivery. Getting a text on the morning that it will be delivered and then specifying the whole day from 8:30 to 4:00 does not really help me schedule my life.
2026年1月30日
Bradfords - Evercreech BBS からの回答
Hi Drew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords - Evercreech BBS からの回答
Hi Kim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very good service
Ordered on line over the holidays so I was not sure about delivery times, I phoned the store. Very helpful. Goods were well wrapped and carefully delivered. SPot on!
2026年1月1日
Bradfords - Evercreech BBS からの回答
Hi Ann
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Competitive Prices & Great Service
Prices are competitive, and service/delivery (by Simon) was professional, courteous and respectful.
2025年8月28日
Bradfords - Evercreech BBS からの回答
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a courteous and professional service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
No communication from local branch
I ordered a 500 litre bulk bag of bark mulch for delivery by my local branch (Evercreech) on 09/05. Apart from the order confirmation email I received no further contact from Bradfords. No calls, texts or emails. This morning the delivery turned up at my home address. I was rather taken by surprise, but as luck would have it I was at home and able to accept the delivery. I must say the delivery driver couldn't have been more helpful and accommodating; I didn't discuss the unexpected nature of the delivery with him as I didn't consider him to be at fault. Having checked my online account it doesn't list my orders, and states some information is missing or out of date? I guess there is some sort of technical issues, although the payment was taken successfully! I don't know how the delivery was arranged and dread to think what would have happened had I not been at home, it's not like it's something that could be posted through my letterbox. My contact details appear on the delivery note and I've checked my spam, call log, voicemail etc. Absolutely no contact whatsoever! The product itself seems fine, the price was good and the ordering process straightforward. As I said I can't fault the delivery driver but the lack of communication from the local branch is shocking. I have more garden supplies to order but would be extremely nervous to use Bradfords again for fear of a repeat, especially considering my online account holds no record of the transaction.
2025年5月13日
自発的なレビュー
Bradfords - Evercreech BBS からの回答
Good Morning Craig
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication regarding your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Fantastic service from Debs and Tom at…
Fantastic service from Debs and Tom at the Shepton Mallet branch yesterday and today as well as speaking to Debs on the phone before visiting the store. They were knowledgeable, extremely helpful and very friendly. An absolute pleasure to do business with them.
2025年4月18日
自発的なレビュー
Bradfords - Evercreech BBS からの回答
Hi Maxxi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very easy to order and fast delivery
Very easy to order and fast delivery, all at a good price. Well done Bradfords.
2025年1月29日
Bradfords - Evercreech BBS からの回答
Good Afternoon Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very poor customer service
Very poor customer service. Has to make several calls chasing the order, told it will be delivered following day but never arrived. Had to collect part of order.
2024年12月31日
Bradfords - Evercreech BBS からの回答
Good Afternoon
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication regarding your delivery and having to collect part of it.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Delivery not advised but goods are fine
All good. Fence panels are fine. Delivery man very friendly. Only query being we were not notified of delivery. Luckily we were in!
2024年12月2日
Bradfords - Evercreech BBS からの回答
Good Afternoon Sue
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this has been passed onto your local branch to help us to improve our service in the future,
Kind Regards,
Katie
Easy ordering and really pleasant and…
Easy ordering and really pleasant and helpful staff at collection point. Cheapest seller as well!
2024年11月28日
Bradfords - Evercreech BBS からの回答
Hi Moyra
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Your employees
Your employees, espeically Tom at Evercreech and Gary at Glastonbury. Both were very helpful and went beyond the normal service standards expected these days.
2024年10月31日
Bradfords - Evercreech BBS からの回答
Good Afternoon Matthew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us at both Evercreech and Glastonbury Branch,
Thank you for taking the time to provide your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
First time at Bradfords.
The items I ordered were ready for collection when I arrived. The timber was a bit wet but not as bad as other places I have tried lately.
2024年8月19日
Bradfords - Evercreech BBS からの回答
Hi Al
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Excellent efficient delivery of goods…
Excellent efficient delivery of goods easy to communicate with customer services and delivered when they say many thanks
2024年7月22日
Bradfords - Evercreech BBS からの回答
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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