Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Nothing wrong with the product but paid for delivery - quoted 1 to 2 days - had phone call confirming 2 days and then on the day a call to to say not being delivered until 2 further days later. Used y... もっと見る
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Ordered on the Monday, received Thursday. Always a pleasure doing business with them. Thursday came, along with the snow. My delivery came, no fuss, no excuses, just a little late - hardly to be un... もっと見る
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One guy, 30 x 4.8M decking boards unloaded by hand on the hottest day of the year and he just cracked on with it, nice work, thank you 🙏
企業が回答しました
企業情報
当該企業による記述
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
当該企業による記述
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
連絡先
Dudnance Lane, TR15 3QT, Redruth, Cornwall, 英国
- 01209 711929
4.9
優良
217件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wasn't sure what to expect
Wasn't sure what to expect, but what I received was easy to order, they kept me informed when the delivery was to occur, reversed up the drive and placed the two bags of gravel exactly where I wanted them. Now that was service ! Thank you.
2023年4月6日
Bradfords - Redruth BBS からの回答
Good Morning Ryan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Redruth branch and where happy with the service received from start to finish with your order,
This has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Customer service is great and delivery…
Customer service is great and delivery was very helpful and accommodating and friendly
2023年4月7日
Bradfords - Redruth BBS からの回答
Good Afternoon Kimberley
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Redruth Branch
Thank you for your feedback and kind words this will be passed onto all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Nothing wrong with the product but paid…
Nothing wrong with the product but paid for delivery - quoted 1 to 2 days - had phone call confirming 2 days and then on the day a call to to say not being delivered until 2 further days later. Used you to keep it local with prompt delivery but may as well of used B&Q and got it on time.
2023年3月30日
Bradfords - Redruth BBS からの回答
Good afternoon Mr Young,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delayed delivery
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Excellent service
The person who dealt with my transaction in the Pool Cornwall branch was excellent, and very helpful indeed
2023年3月4日
Bradfords - Redruth BBS からの回答
Hi Mel
Thank you for taking the time to leave us a review.
I am pleased to see that our staff were nice and helpful,
We hope to see you again soon.
Kind Regards,
Joe.
Bradfords - Redruth BBS からの回答
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Good communication about my order
I looked everywhere for treated 22cm wide board. Ordered on the Bradfords website late at night. Contacted by Bradfords the following day to apologise for not delivering that day but it would come from another depot in Helston the following day. Their delivery driver called to ask where to put the delivery on the following day. Great service and happy to recommend.
2023年2月8日
Bradfords - Redruth BBS からの回答
Good Morning Mr Edwards,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Redruth and Helston Branches and that you where happy with the delivery service provided,
Your feedback will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Brilliant service
First time using Bradford's for ordering timber. Price was competitive and the quality of the wood was really good. Customer service was amazing when I arrived. They sorted out my order in a few mins. I'll definitely be using them again.
2023年2月3日
Bradfords - Redruth BBS からの回答
Good morning,
Thank you for taking the time to leave us such a great review.
I am glad that everything worked out well for you.
We hope to see you again soon.
Kind Regards,
Joe.
Easy to order
Easy to order. Swift delivery and driver very obliging and went out of his way to drop the topsoil in a convenient place.
2023年1月16日
Bradfords - Redruth BBS からの回答
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
communication with me
2022年12月1日
Bradfords - Redruth BBS からの回答
Hi Kevin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
From start to finish it was easy to buy…
From start to finish it was easy to buy and arrange delivery
2022年11月10日
Bradfords - Redruth BBS からの回答
Hi Rupert,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
There was no advice regarding nil stock…
There was no advice regarding nil stock level on the item I purchased yet you took payment. I had to phone to find out status though the customer service was helpful once I noted my enquiry regarding availability.
2022年11月4日
Bradfords - Redruth BBS からの回答
Good Afternoon
Thank you for taking the time to leave us a review.
I am sorry to hear that you where not advise of the stock levels of your order before this was placed.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
I ordered on a Friday and was told it…
I ordered on a Friday and was told it would be would be with me on Wednesday but it was a week!!
2022年10月28日
Bradfords - Redruth BBS からの回答
Good Afternoon
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Megan
Trying to change a wrong delivery…
Trying to change a wrong delivery address with someone call “Tristan.”
Very unhelpful and argued with with me that I didn’t know my own address and then hung up on me.
Now the driver won’t find the right place.
Unbelievable.
2022年9月30日
自発的なレビュー
Bradfords - Redruth BBS からの回答
Good Afternoon Mr Robsinson,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Bradfords - Redruth BBS からの回答
Hi Michael,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Products fine but counter service very…
Products fine but counter service very bad. Queue at counter but only one person serving. Four staff working at desks behind counter.
2022年8月17日
Bradfords - Redruth BBS からの回答
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I will forward the comments on to the branch.
Kind regards,
Joe.
Bradfords - Redruth BBS からの回答
Hi Ben,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Excellent service and products
Bradfords at Redruth were excellent. They assisted in choosing the products I needed and they arranged delivery very quickly.
The quality of the materials looks good, especially the timber, when compared to the firms in this area.
The delivery guy was also very helpful and polite, and I really can not fault them. Thank you
2022年8月23日
Bradfords - Redruth BBS からの回答
Hi Rob,
Thank you for taking the time to leave us a review.
We hope to see you again soon at our Redruth Branch,
Lorna
Used Redruth branch
Used Redruth branch, my local branch Helston is closed Saturday afternoon?They were very helpful and only reason I didn't give 5 stars is I had I slight wait for them to pick my order, otherwise service was excellent.
2022年8月19日
Bradfords - Redruth BBS からの回答
Hi Gary,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Megan
Fantastic service as always
Fantastic service as always. Everyone is more than happy to help and always met with a smile.
2022年8月6日
Bradfords - Redruth BBS からの回答
Good Evening Lucy
Thank you for taking the time to leave us a review.
I am happy to hear that you have received fantastic service and that everyone you have spoken to is always happy to help.
We hope to see you again soon.
Kind Regards,
Katie
two home deliveries --- one1845hours…
two home deliveries --- one1845hours no promised telephone call until that time driver abit irate. When i ordered this delivery i paid for two items consisting of a jumbo bag of chippings and a weed control membrane no membrane delivered .Spoke to Bradford's on the Saturday told it was shut for a stock check then had to go out and get some so i could get on with the job. Sent an e-mail to you reply will send it out on next delivery-next delivery no membrane--went to store picked it up myself Not a happy bunny. W Richards
2022年8月5日
Bradfords - Redruth BBS からの回答
Good Morning William
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the missing item and the running around you have had to do.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
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