Purchased items online , click and collect. Received a call to say items were ready which was appreciated. Unfortunately the staff in the shop and warehouse/yard have different ideas on how the click... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Shaun the manager at the Seaton branch is very helpful, friendly and always responds promptly. Delivery is always scheduled within a few days. Darren the delivery driver is very respectful of our pr... もっと見る
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It's irritating, because Bradfords's prices are all over the place! For example, lintels are an a par with other local builders' merchants. But galvanised lathe is twenty quid, compared to twelve... もっと見る
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Always good local service, though prices can be high, I bought ready mixed concrete which was £4/bag dearer than Wickes.
企業が回答しました
企業情報
当該企業による記述
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
当該企業による記述
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
連絡先
Harbour Road, EX12 2NH, Seaton, Devon, 英国
- 01297 20123
4.8
優良
149件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service and fast delivery
2022年9月12日
Bradfords - Seaton BBS からの回答
Good Evening Andy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Excellent service
Excellent service, extremely helpful and patient. I am absolute novice and needed advice. From the staff in the the supply yard to the shop. Left with everything I need to do the job well, thank you.
2022年9月9日
Bradfords - Seaton BBS からの回答
Good Evening Jo
Thank you for taking the time to leave us a review.
I am happy to hear that you have received excellent customer service from our Seaton branch, this will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Good communication, quick delivery.
Excellent service, good communication with a quick delivery turnaround.
2022年8月14日
Bradfords - Seaton BBS からの回答
Good Evening Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received excellent service and a quick turnaround for delivery, this will be passed on to all involved with your order in the Seaton Branch.
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Seaton BBS からの回答
Good Evening Mr Highfield
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
What a crane operator and delivery genius
Ordering the materials was really easy. The expert at the counter helped me through deciding what was best for my projects and giving me options and giving me the best deals. Great so far. All no hassle.
But the genius star award has to go to Darren who with precision skills managed to get his wagon reversed up my drive. Then using the crane and remote, with delicate manipulation of the controls landed three bags of scalpings and slate precisely where I needed it. This was after helping me move the four sleepers and 10 bags of postcrete.
This is a man who clearly has a lot of technical skill and fine judgement.
Darren was safety first. Customer next. So to me that was really customer first.
What a great asset to have at the firm. Darren was professional friendly and more than got the job done. Five stars my friend and all round for a really easy experience and no dramas.
2022年7月13日
自発的なレビュー
Bradfords - Seaton BBS からの回答
Hi David,
Thank you for taking the time to leave us such a detailed review.
We are so grateful for the skills of our drivers, and are very proud of the service that Darren has given you.
We hope to see you again soon, and will pass on your thanks to Darren.
Kind Regards,
Lorna
Shambles
My Order 74758 has been a complete disaster.
I ordered some beading on 1st June. a few days later I was unable to access my account online to check the status of my order. I am certain my password was correct, but I applied on three separate occasions to be link the link for a new password, but nothing arrived, I checked my junk account. Never mind, my order stated that I would receive a call from the branch, that never happened. After two weeks I calleed into the branch. I was told my order was there, but the gentleman in the wood department could not find it, after looking for 15 minutes. He took my telephone number number and said that he would ring me when he had found it, I am still waiting. I think I am entitled to a refund, it may only be £9.04 but this is a disgrace.
2022年7月7日
Bradfords - Seaton BBS からの回答
Hi Graham
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to being unable to access your account and no contact from the branch regarding your order placed and delivery at the time.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Katie
Bradfords - Seaton BBS からの回答
Hi Paul.
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind regards,
Joe
Excellent quick service
2022年6月2日
Bradfords - Seaton BBS からの回答
Hi Sean,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Always use Bradfords for my supplies…
Always use Bradfords for my supplies cannot fault then always a great service & price
2022年4月16日
Bradfords - Seaton BBS からの回答
Hi Lucy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
What does "in stock" mean?
The door I wanted was listed as out-of-stock so I waited until the listing changed. When it was finally available, I ordered it, expecting the usual quick and efficient response. Nothing happened. I rang the branch and it became clear that it was not, actually, in stock and the order had been passed to a supplier. They eventually delivered the door, which is fine. In future can "in stock" actually be correct?
2022年3月15日
Bradfords - Seaton BBS からの回答
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I apologise greatly for the miscommunication in regards to the products we sell on our website that are delivered directly from our suppliers.
In stock means that the product is available to purchase. This does not mean that it is held in stock in our branches.
I will pass on your feedback to the relevant departments to look into this further.
Kind Regards,
Charlotte
caution NEVER use this place What a…
caution NEVER use this place What a ripoff charged £15 for a 3.6m38mx88m fencing rail (usual price £4.98+vat )should change name to Dick Turpins
2022年3月4日
自発的なレビュー
Bradfords - Seaton BBS からの回答
Hi David,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us due to our pricing.
I apologise greatly for this and for any inconvenience this may have caused.
If you would like to discuss this further, please email myself at ecommerce@bradfords.co.uk.
Kind Regards,
Charlotte
3 fence posts ordered on line and…
3 fence posts ordered on line and delivered very quickly despite adverse weather conditions!
Excellent service from Seaton branch.
2022年2月23日
Bradfords - Seaton BBS からの回答
Hi John,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Seaton.
We hope to see you again soon.
Kind Regards,
Charlotte
Very helpful staff and delivery made on…
Very helpful staff and delivery made on time - no problems and worthy of recommendation.
2022年2月22日
Bradfords - Seaton BBS からの回答
Hi Les,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received.
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent service delivery and all…
Excellent service delivery and all accurate, on time with courteous driver.
2021年11月21日
Bradfords - Seaton BBS からの回答
Hi,
Thank you for taking the time to leave us a review,
I am pleased to see that you have had a positive experience with us.
I will pass on your feedback to our driver.
We hope to see you again soon.
Kind Regards,
Charlotte
Great choices.
Great choices.
Good prices.
Prompt delivery.
Excellent customer service.
Thanks.
Will shop again.
2021年11月6日
Bradfords - Seaton BBS からの回答
Hi Sharon,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great Service
Great service from ordering online, arranging delivery and dropping off. Seaton Depot staff were very helpful. Materials were good quality
2021年7月18日
On line stock numbers not to be trusted
Ordered and paid for two bags of Mortar online from Seaton, only to get there to be told that they didn't have any as two bags had been damaged and the system could not be corrected. The yard men recommended that I ignore the system numbers unless they were showing more than twenty of anything...
So ended up with two bags of sand and one of cement that I could have got from my local Bradfords in Sidmouth.
2021年6月10日
Excellent service.
Ordered 2 lengths decking online. Seaton branch called me to say that the only ones left were a bit rough. Offered to order from Sidmouth branch if I didn't want to check them first. Went to check and they were fine for my needs so they gave me a good discount.
2021年5月19日
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