I live locally to the store so did click and collect as I needed some prices of timber to progress a job. The ordering process was fine however I arrived at the store about 40 minutes after ordering a... もっと見る
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Excellent service when ordering my fence panels, quick delivery and a very polite man who delivered today and stacked my fence panels where I needed them. Will be using Bradfords at Sherborne Dorset a... もっと見る
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The click and collect option works very well indeed. Following a simple selection, order and payment process buying any items on the company website couldn't be easier. The staff are friendly and help... もっと見る
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Excellent service and ultra fast delivery. I put my order in early morning and it was delivered by lunchtime. My only complaint is that the timber i had delivered was very bent and not straight and wh... もっと見る
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企業情報
当該企業による記述
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
当該企業による記述
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
連絡先
Unit 5, DT9 4FW, Sherborne, Dorset, 英国
- 01935 813254
4.4
優良
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This is 1* for online who did not send…
This is 1* for online who did not send a e-mail to say the order at arrived for collection and 5* for the local Bradfords who were very helpful.
2022年3月12日
Bradfords - Sherborne BBS からの回答
Hi Mike,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication around your order being ready to collect.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
However, I am pleased to see that you have had a really positive experience with our branch team.
Kind Regards,
Charlotte
Expensive and always a hassle.
Expensive, have to haggle and even then it’s often cheaper elsewhere. I use them if in a convenient location. Feel the one man band customer is not valued at all and it’s too much effort to serve me sometimes. Some of the team are excellent but sadly not all.
2022年2月18日
Bradfords - Sherborne BBS からの回答
Hi John,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us and apologise greatly for this.
I have passed on your feedback to our Sherborne branch.
Kind Regards,
Charlotte
Excellent service
Excellent service, and quality products, with the delivery drivers going out of their way to accommodate a technically awkward drop off.
2022年2月10日
Bradfords - Sherborne BBS からの回答
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Sherborne,
We hope to see you again soon!
Kind Regards,
Charlotte
Great service
Great service, only slight issue was text advising of delivery was sent about 1/2 an hour before they arrived!
2022年2月5日
Bradfords - Sherborne BBS からの回答
Hi Tracy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I will pass on your feedback in regards to the communication around delivery and see if we are able to make contact much sooner, giving more notice before the delivery is due.
We hope to see you again soon!
Kind Regards,
Charlotte
Straightforward and friendly
Friendly and prompt service delivered to exactly where we wanted. !
2022年2月4日
Bradfords - Sherborne BBS からの回答
Hi Caroline,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Sherborne.
We hope to see you again soon!
Kind Regards,
Charlotte
Top draw service .
2022年1月21日
Bradfords - Sherborne BBS からの回答
Hi Lee,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Bradfords - Sherborne BBS からの回答
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Bradfords - Sherborne BBS からの回答
Hi Richard,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are happy with the value of our products and the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Thoughtless lack of customer service
What a shame that they did not advertise that they are closed today - Sat 18 Dec - and yesterday, Friday, for stocktake - the weekend before Christmas!! No note on their website, but large Adverts for 10% discounts on stock - which you cannot buy!! I only wasted 10 minutes driving there, others will be furious.
2021年12月18日
自発的なレビュー
Bradfords - Sherborne BBS からの回答
Hi James,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had such a poor experience with us due to the lack of advertising for our branch closures on these dates.
This was advertised in all of our branches but not online.
I will pass on your feedback to the relevant departments.
I apologise greatly for this and for the inconvenience this caused you.
Kind Regards,
Charlotte
Excellent service and very helpful
2021年11月9日
Bradfords - Sherborne BBS からの回答
Hi Martin,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Bradfords - Sherborne BBS からの回答
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience and that you are more than satisfied with the service that you received in branch.
We hope to see you again soon.
Kind Regards,
Charlotte
As ever top service and products
2021年10月26日
Bradfords - Sherborne BBS からの回答
Hi Adam,
Thank you for taking the time to leave a review.
I am really pleased to see that you continue to have a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Waiting for a week for samples. I ordered some floor samples and I…
I ordered some floor samples and I haven’t had any information regarding the delivery since I ordered them a week ago. I had an email to confirm my order but nothing else since. I am beginning to wonder if I want to bother now and go else where. Not good customer service.
2021年10月23日
Bradfords - Sherborne BBS からの回答
Hi Dean,
Thank you for taking the time to leave us a review.
I apologise greatly for the delay in you receiving your flooring samples.
Having looked into this, I can see that there was an error with your order going through on our system.
However, You have been in contact with a colleague who has now re-submitted this order for you and delivery is estimated to be made at the end of this week.
If this is not the case or you would like to discuss this further, please email myself at ecommerce@bradfords.co.uk
I apologise again for this and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Bradfords - Sherborne BBS からの回答
Hi,
Thank you for taking the time to share your experience with us.
It is great to hear about the click and collect service our Sherborne branch provided you.
I am pleased that the click and collect was easy and delivery was prompt.
If there is anything else that we can do please do let us know.
Many Thanks
Megan
Bradfords - Sherborne BBS からの回答
Hi June,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the service that you received from our team in Sherborne.
We hope to see you again soon.
Kind Regards,
Charlotte
Helpful service
Helpful service. Product in stock (which was not available in my son's town) and on offer. The online ordering process was fine, though I called to confirm availability. Amy called me later to confirm when I would collect, then helped me load up the next day.
2021年8月16日
Good Customer Service
Always very polite and helpful.
First time I've used Bradfords definitely won't be the last.
2021年7月13日
Ordered gravel
Ordered gravel. Driver very competant and put the large bags exactly where i wanted then, despite obsticles in the way.
Very happy, will definately use them for the next lot.
2021年7月3日
Could do much better.
For a 5 star review, Bradford's would have picked my order ready for collection.
Instead, despite a phone call to me from Bradford's asking when I would arrive and me confirming within an hour or so, the decking planks were in a pile, behind another pile.
One guy in the yard picked up a plank that resembled a banana in shape and expected me to pay for that along with another 26 of his choice. Not a chance.
Despite being 71 yrs old, I stacked 27 decent decking boards (4.8m long, not tiny ones) and waited for Bradfords to lift them onto our Transit van size roof rack.Bradfords wouldn't do this in case of damage to our vehicle, although every other builders merchants we have visited are happy to assist.So I physically pushed all the planks on the roof with help from my driver brother. Instead of helping, Bradfords loading bay staff disappeared. Not impressed.
2021年6月6日
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