Easy to order the type of gravel I needed on line. Received an acknowledgment immediately. Within suggested delivery timeframe an email was sent with delivery day. I did not need to change this but th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... もっと見る
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... もっと見る
企業が回答しました
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... もっと見る
企業が回答しました
企業情報
当該企業による記述
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
当該企業による記述
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
連絡先
Wellington New Road, TA1 5LU, Taunton, Somerset, 英国
- 01823 254666
4.2
ほぼ満足
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy ordering online
Easy ordering online. And great coms with branch when arranging delivery. Had to cancel original delivery branch were great and instantly arranged another delivery date that fitted in with both parties
2024年5月9日
Bradfords - Taunton BBS からの回答
Good Morning Shannon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the service provided from start to finish with your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords failed to deliver on time
Bradfords failed to deliver on time. I ordered a supply of wood on 2 May and am still waiting on 11 for it to be delivered. I have always used Bradfords because I thought their service was good, but I have been badly let down this time. I have been told that the earliest they can get it to me is 13 May - this is very disappointing. I do note that the money was taken from my account on 2 May, so they are very efficient in getting their money when I have not got my goods.
2024年5月2日
Bradfords - Taunton BBS からの回答
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delay in your order and lack of communication regarding your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Easy to order
Easy to order, not far from where I live, good customer service at arrival, will use again…
2024年4月28日
Bradfords - Taunton BBS からの回答
Hi Darren
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords - Taunton BBS からの回答
Good Morning Rachel
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to your order not being delivered in time and no communication regarding when it is due.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen and ask them to contact you asap.
Kind Regards,
Sam
Misleading delivery times.
Misleading delivery times.
Both products I purchased had delivery 2-3 working days and the email confirmation stated the same. On day 3 I contacted them as I had heard nothing. Told it would be another 2 days, so 5 working days. Screwed up my plans and my helpers. Still waiting for delivery! Also don’t be misled by price checked symbol, could have got one of the products a lot cheaper from TP.
2024年4月30日
Bradfords - Taunton BBS からの回答
Good Morning Mrs Essex
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication regarding your order and it's delivery date as well as the subsequent delay.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Bradfords - Taunton BBS からの回答
Good Afternoon Habib
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and friendly service with your order
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Customer kept informed
I ordered 6 fence panels on Sunday and knew they wouldn't be delivered until at least Wednesday. I was informed that there was a delivery issue and they would deliver ASAP. Friday the driver was very apologetic saying there was an IT problem. Honesty is the best policy in my life and Bradfords office and drivers are a very good example of keeping the customer informed.
2024年4月14日
Bradfords - Taunton BBS からの回答
Good Morning Dave
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us,
Thank you for your feedback regarding the service provided in the branch with the delivery of your order,
This is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Didn’t deliver on the date they specified!
Had an email on the Monday stating delivery would be sometime on Wednesday and somebody would have to be there to assist the driver. Took time off work to ensure I was home, waited until 1430 until I contacted office. I was told the delivery wouldn’t be that day now and promised the next day by 0930. Finally delivered at 1100 after again me having to contact office to enquire what was happening. Shocking customer service
2024年4月6日
Bradfords - Taunton BBS からの回答
Good Morning Daniel
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to not being kept up-to-date with the delivery of your order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
I ordered by telephone
I ordered by telephone, the advice and process was very easy. Following communication was great.
The delivery driver was excellent. He phoned me at the time of delivery and craned off the timber into my garden with perfection. Extremely helpful staff all round, i look forward to dealing with Taunton again.
2024年4月18日
自発的なレビュー
Bradfords - Taunton BBS からの回答
Good Afternoon Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved great communication from start to finish with your order,
Thank you for your feedback regarding the extremely helpful delivery service you have received,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good communication with the company…
Good communication with the company about delivery arrangements
2024年4月7日
Bradfords - Taunton BBS からの回答
Good Afternoon Jacqui
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Delivery driver above and beyond
Ordering was easy online..date given ..driver contacted me on day of delivery and left jumbo bags of sand better than I thought he could.he was very considerate and left me enough room to still park my vehicle when I got home …first class service
2024年4月1日
Bradfords - Taunton BBS からの回答
Good Morning Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order and received a considerate delivery service with your order,
Your feedback has been passed onto all involved
We hope to see you again soon.
Kind regards
Katie
Order process very easy
Order process very easy
Delivery ok information on delivery very last minute and driver just dumped and disapered after asking were I would like it put but totally ignored what I said and put it on my neighbours drive
2024年4月1日
Bradfords - Taunton BBS からの回答
Good Morning Steve
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery being left in the wrong location and little notice of the delivery.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Bradfords - Taunton BBS からの回答
Good Afternoon Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Delivered free to my door
2024年3月18日
Bradfords - Taunton BBS からの回答
Hi Derek
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Taunton BBS からの回答
Good Afternoon Mr R
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Always a great friendly experience.
2024年2月28日
Bradfords - Taunton BBS からの回答
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Arrived as scheduled
Arrived as scheduled. A quick service, the driver knew his stuff. Will use again.
2024年2月5日
Bradfords - Taunton BBS からの回答
Good Afternoon Mr Potter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Taunton BBS からの回答
Good Morning Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a friendly service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Taunton BBS からの回答
Hi Martyn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Bradfords - Taunton BBS からの回答
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。