I'm a stickler for cancelling subscriptions before it expires, especially it is something I knew wasn't for me. But Brain.FM kept charging me anyway. I'm filing a bank complaint.
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レビュアーのコメントを見てみましょう
I've been a user for more than a year now and I started to like the focus part and sleep noises. BUT I really hate their shady practices of not sending any notifications when it comes to subscrip... もっと見る
企業が回答しました
I find it inappropriate that several reviews claim it’s a scam without any proof. I tried Brain fm for nearly two months; I really liked the music and the app's features. However, I wasn't really usi... もっと見る
企業が回答しました
Despite what some reviews here are saying, the company does not scam their users or use bad practices. They work via a subscription-based model, with an option to opt out before trial period runs... もっと見る
企業が回答しました
企業情報
当該企業による記述
Brain.fm - Music designed for the brain to enhance focus, relaxation, meditation, naps and sleep within 10 - 15 minutes of use.
連絡先
Chicago, 米国
- brain.fm
3.1
まあまあ
94件のレビュー
ネガティブなレビューの 90％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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Trial Cancelled, Still Charged
I signed up for the free trial of Brain.fm and cancelled it on the very first day to avoid any charges. Despite this, I was charged the full annual fee of $99 one day before the trial period was supposed to end.
Even more concerning, my account status was changed from “trial cancelled” to “yearly membership” without my consent. This is completely unacceptable.
I contacted Brain.fm about this issue but have not received any response. Charging customers after they have clearly cancelled a trial, and then changing the account details, seriously undermines trust.
Based on my experience, I cannot recommend this service and strongly advise others to be very cautious before signing up.
2026年2月16日
自発的なレビュー
Brain.fm からの回答
We're really sorry to hear about this experience. Being charged after cancelling your trial is understandably frustrating, and we completely understand your concern. This is something we want to look into right away. Please reach out to us at support@brain.fm with your account details so our team can review what happened and work to resolve it for you as quickly as possible. We appreciate you bringing this to our attention.
Unethical Billing Practices
My experience with Brain.fm has raised serious concerns about its billing practices.
I cancelled my free trial at the very beginning of the trial period specifically to avoid being charged. Despite this timely cancellation, my card was billed — and notably, the charge was processed while there were still three full days remaining in the stated trial window. I attempted to contact the company again and only received generic responses of "we'll be in touch in 2 business days." With today being Saturday, they might not respond until at least Tuesday - which is now past the end of the 3-days remaining on the trial. Even though I requested the cancellation weeks ago, they didn't complete the initial request and by the time they respond, can claim the charge is valid.
A “free trial” carries a clear and reasonable expectation: if a consumer cancels within the trial period, no charge should occur. Processing a payment after cancellation, and before the trial has even concluded, is inconsistent with that expectation and calls into question the transparency and reliability of the company’s subscription management system.
From a consumer protection standpoint, subscription services have a responsibility to ensure that cancellation mechanisms are clear, effective, and honored without penalty. When a customer takes documented steps to cancel within the trial period, any subsequent charge undermines trust and may conflict with fair billing standards that are designed to protect consumers from precisely this type of situation.
Consumers should not have to monitor their accounts defensively after complying with cancellation procedures. The obligation rests with the company to implement accurate billing controls and to honor its own stated trial terms.
Based on this experience, I would urge prospective customers to exercise caution and carefully document any cancellation communications.
2026年2月14日
自発的なレビュー
Brain.fm からの回答
We understand your frustration, and we take billing concerns very seriously. This is not the experience we want anyone to have with us. We sincerely apologize for the inconvenience and confusion around your cancellation. Please reach out to us directly at support@brain.fm so our team can review your account and resolve this as quickly as possible. Your feedback is important to us, and we want to make this right.
Why is it so easy to sign up but so…
Why is it so easy to sign up but so hard to cancel?
There is no button to cancel why?
I have tried the service, didn't like it. Searched for the cancel button. Its not displayed anywhere??? Only option is to contact support via email, waste my time...
The advertisement got me interested but the poor business practice left me hating.
"Cancel your subscription at anytime" but T&Cs says cancellation requests are processed in 2 business days. Very misleading. Guess I can't cancel NOW and have to wait 2 business days
subscribed via webapp
2026年2月13日
自発的なレビュー
Brain.fm からの回答
We hear you, and we're sorry for the frustration. We appreciate you sharing this, and we'll make sure your feedback reaches the right team. If you still need help with your cancellation, please reach out to us at support@brain.fm and we'll get it taken care of as quickly as possible.
I cancelled my trial and still got charged
I cancelled my trial subscription two days before it was due and still got charged for the yearly subscription.
2026年2月5日
自発的なレビュー
Brain.fm からの回答
We're really sorry to hear about that. That's definitely not the experience we want for you. We'd love to look into this and get it sorted out. Could you please reach out to us at support@brain.fm with your account details? Our team will take care of it right away!
Helps with focus and relaxtion
I've been using brain.fm fairly consistently for around 18 months - particularly on the days I really struggle with focus. I find myself just aimlessly 'achieving' tasks that have absolutely nothing to do with the productive work I need to be doing while sitting at my desk, then I remember to launch brain.fm. I notice a difference within around 5mins. It helps me lock in to the task I'm wanting to do, rather than mundane things that simply give me a dopamine hit. I've tried it for relaxation a couple of times - if you find the right music, it can really help. It helped massively the first time, and the second time not as much (but I noticed I wasn't vibing with the music / had some distractions that time as well). I recently reached out to support for help with something and they came back super promptly and resolved my issues. Great service!
2026年1月30日
自発的なレビュー
Brain.fm からの回答
Thanks so much for this! Love hearing that Brain.fm helps you snap out of those "dopamine hit" tasks and actually lock in—18 months strong! For relaxation, it can take a bit of experimenting to find the tracks that click for you. And we'll definitely pass the love to our support team! 💙
Brain.fm has been useful for focus…
Brain.fm has been useful for focus sessions, especially when I’m working for long stretches. The science behind it actually makes sense to me, and in practice it works better for my focus than other apps I’ve tried, like Calm.
2026年1月14日
自発的なレビュー
Brain.fm からの回答
Thanks so much for sharing your experience! We're glad Brain.fm has been helping you power through those longer work sessions.
And yes — the science is what sets us apart.
Our music is specifically designed to support sustained focus, not just provide background noise. It's great to hear that difference is coming through for you in practice.
Really appreciate you taking the time to leave a review!
Since using brain.fm (8 months) i…
Since using brain.fm (8 months) i scaled my ecom brand from 120k to 350k $$$ / month and also added a sweet little 20% in AOV and MRR is also crushing, i listed almost everdyday up to 4-7 hours, i really like the UX aswell, amazing app, to everyone who cant focus and blames it on brain fm or adhd bs maybe you havent find your real purpose yet.
2026年1月20日
自発的なレビュー
Brain.fm からの回答
Wow, those results are incredible — congratulations on scaling your ecom brand so significantly! It's amazing to hear that Brain.fm has become part of your daily workflow (4-7 hours is serious dedication!).
We're also glad the UX is working well for you. Our team puts a lot of care into making the experience as seamless as possible so you can just... focus.
Thanks so much for taking the time to share your experience. Reviews like yours really mean a lot to our small team. Here's to continued growth! 🎧
It's work well to me personally
Hi, I have been using Brain FM for around 2 months now. I can say it feels greater than before, but it isn't as superior as I thought, which is understandable. However, the details are a bit difficult to understand, particularly in the activities. Most of them are custom mixes, but I don't understand how two different categories (such as focus and sleep) can be mixed. Another thing I love is how some music sounds really appealing without interfering with my studying.
2026年1月7日
自発的なレビュー
Brain.fm からの回答
Hi Gia Tùng Hoàng,
Thank you for sharing your experience with Brain.fm! We're so glad the music is working well for your studying without being distracting — that's exactly what we're going for.
We'd love to better understand your question about the custom mixes and categories. Would you mind sending us a screenshot of what you're seeing to support@brain.fm? That way we can take a look and give you a proper explanation of how it works.
Thanks again for the feedback — it really helps us improve!
Best,
The Brain.fm Team
So far so good
I've signed up 3 days ago, and I really love their science-based music. There is something about the music that calms the mind and helps to focus better. Learned a lot of difficult IT concepts the last couple of days, and I also understood what I learned thanks to using brainfm
2026年1月4日
自発的なレビュー
Brain.fm からの回答
Thank you! Learning difficult concepts takes a lot of focus, so we're really glad the music is helping you stay calm and retain what you're studying. Keep going, and good luck with the IT journey ahead!
I like this Very much
I like this Very much. It helps me a lot while my graduation journey.
2025年10月3日
自発的なレビュー
Brain.fm からの回答
Thank you so much for sharing this! We're thrilled Brain.fm has been supporting you through your studies—graduation season takes serious focus. Wishing you all the best as you finish strong, and we'll be here whenever you need to lock in on what's next!
Love it
I almost NEVER leave reviews, but BrainFM honestly surprised me in the best way. I have ADHD and spend a lot of time working behind a computer. Last year I bought the Bose QuietComfort Ultra, and for almost a year I’ve been working in complete silence with noise-cancelling on because I could never properly focus with music on Spotify.
One thing I love is that I don’t have to think about what to listen to. You just click your mood or situation, and it plays endless background music that keeps your attention on the task instead of pulling you toward the music itself.
I’ve been using BrainFM for a few days now, and I genuinely look forward to getting back into “the zone” with their focus beats. I even use it at the gym (Focus > Motivation), and for work I switch between Focus > Light Work and Deep Work.
Got the free trial but i'm keeping the year subscription for sure!
2025年11月21日
自発的なレビュー
Brain.fm からの回答
Hey! Thank you so much!
This review made our day! We appreciate you taking the time to leave your feedback and it means even more to us that this isn't even something that you usually do.
Your experience perfectly captures why Brain.fm exists.
Many people with ADHD find regular music too distracting - it pulls attention rather than supporting it.
Our music is scientifically designed to work WITH your brain's attentional systems, not compete for them. That's why it feels different from Spotify playlists.
We love that you're using different modes for different tasks (Deep Work vs Light Work, and Focus for the gym!).
We'd love to have you test out our new workout tracks. Please message at support@brain.fm to get access.
That flexibility is exactly how Brain.fm is meant to adapt to your day.
Thank you so much for sharing. Happy listening!
I cancelled my subscription 1 day in…
I cancelled my subscription 1 day in advance and I got charged 99 dollars . I wrote to the support email and I havent got back , this is terrible , please dont do the free trial . I havent had a refund
2025年11月12日
自発的なレビュー
Brain.fm からの回答
Hi Javier,
We're very sorry you were charged after canceling and that you hadn't received your refund when you wrote this review.
Our support team has since been in touch with you and confirmed your full $99 refund has been processed. We sincerely apologize for the billing error and the initial delay in resolving this.
We're reviewing our cancellation process to prevent this from happening again. Thank you for your patience.
Best regards,
Brain.fm Team
I have been using Brain.FM for over 3 years
I have been using Brain.FM for over 3 years now, and it has been a game-changer. I will have it playing in the background using the Deep-Work mode for all kinds of meetings and focus time.
I see a drastic improvement in how I work when using it compared to using Spotify.
The music is forgettable but you kind of want it that way. It keeps my mind focused without distracting me with lyrics or harsh beats.
It also includes weekly streaks where the longest I have used it, at least once a week, is 50 weeks (so close to 1 year).
Highly recommend anyone to try their free trial out, just make sure to cancel if you don't enjoy it.
2025年11月11日
自発的なレビュー
Brain.fm からの回答
Hi Scott,
Wow, 3+ years and nearly a year-long streak - you're a Brain.fm superstar! 🎉
It's incredible to hear how Deep Work mode has become such an essential part of your meetings and focus time. Stories like yours are exactly why we do what we do. The fact that you notice such a clear difference compared to regular music validates our neuroscience approach.
Thank you for being such a dedicated member of our community and for sharing your experience. Here's to hitting that 52-week milestone!
Best,
Brain.fm Team
Music is good, the price isn't
The music is good, although I don't know if it really does increase concentration to the extent they claim it does. I had a 30 day trial and I was finding it very helpful for studying however I really wish they had an app for windows and not just mobile/mac because using a web player isn't great. It's really good and I did find it useful however there is no way I'm going to fully subscribe as it is WAY to expensive for what it is. I would recommend it if the price was lower. Unfortunate as it is a really cool concept. Also - you can basically get the same experience on YouTube with premium or an adblocker for a cheaper price and way more advantages.
2025年11月10日
自発的なレビュー
Brain.fm からの回答
Hi there,
Thank you for the feedback! We're glad Brain.fm helped you focus during your trial.
We appreciate your input about the different platform experiences - we'll definitely take note of this as we continue improving our apps and web player.
We're currently running a Black Friday promotion that makes it much more accessible - we'd love for you to check it out!
Thanks for giving us a try and for the honest review - it really helps us improve!
Best,
Brain.fm Team
Feel very focused and mindful
I am actually really enjoying brain.fm. I can really get into the zone when wanting to concentrate/work/study. It's very simple to start, simply press play and goes on indefinitely, so decreases time wasting finding music. Also, the 40-minute timer intervals is a great addition to help give you breaks if you want.
2025年11月2日
自発的なレビュー
Brain.fm からの回答
Hi Alex,
Thank you for the wonderful review! It's fantastic to hear that Brain.fm helps you get into the zone so easily. You're absolutely right about the 40-minute timer - it's based on research about optimal focus sessions and natural break patterns.
We love that you find it simple to just press play and go. That's exactly the experience we aim for - no friction between you and deep focus!
Thanks for being part of our community!
Best,
Brain.fm Team
I know what you do and who you guys are.
i tried it for 10 minutes now i have a headache and i cant focus without it. Now listen here i know your government bullshit and i know what you do. I'm watching you daniel.
2024年10月25日
自発的なレビュー
Brain.fm からの回答
Hi there,
Thank you for sharing your feedback. We're sorry to hear Brain.fm didn't work well for you and that you experienced discomfort.
If you're experiencing headaches, we recommend discontinuing use immediately. Headaches during focus sessions can sometimes occur due to dehydration - staying well-hydrated before and during sessions often helps. They can also result from high volume settings or individual sensitivity to certain frequencies.
Brain.fm is a science-based tool developed with grants from the National Science Foundation and validated through peer-reviewed research. We're transparent about our technology and methodology, which you can review in our published studies.
If you're within our refund window, please contact support@brain.fm and we'll be happy to process a full refund. We want all our users to have a positive experience, and we respect that our product may not be suitable for everyone.
Best regards,
Ingrid from Brain.fm
Gave me a headache
Unfortunately the music gave me a headache every time I listened to it. It was a real bummer. I also didn't find any music I liked to listen to and some of it sounded a bit spooky. I was hoping it would help but unfortunately not me.
2025年10月19日
自発的なレビュー
Brain.fm からの回答
Hi Paula,
we're really sorry to hear you experienced headaches while using Brain.fm.
Here's something interesting we've learned from many users: headaches during focus sessions are often a sign that Brain.fm is actually working too well! When you get deeply focused for extended periods, it's easy to forget basic things like drinking water or taking breaks. Dehydration from prolonged concentration is actually one of the most common causes of these headaches.
A few tips that might help:
-Keep water nearby and take sips regularly while working
-Use the Pomodoro timer feature (if available) or take breaks every 25-50 minutes
Start with shorter sessions to build up your focus stamina
As for the "spooky" sound - that's great feedback! Different modes have very different sonic textures. We have everything from ambient soundscapes to more melodic options, so the one you tried might just not have been your style.
If you'd like to give it another shot with these tips in mind, or if you want help finding a mode that better matches your taste, our team at support@brain.fm would be happy to help you dial in the perfect experience.
Best,
Ingrid
Brain.fm team
Although I didn't use the service, I can confirm the customer service is amazing, and extremely reliable :)
Honestly, I forgot to use the service in my trial period. One day, I remembered about it because I was charged for the anual plan, I just had forgotten to cancel my free-trial subscription. I contacted the team right away. They replied very fast, and refunded me for the subscription, which I had cancel right before writing them. Although I didn't use the service, I can confirm the customer service is amazing, and extremely reliable :)
2025年10月18日
自発的なレビュー
Brain.fm からの回答
Hi Sarah, thank you so much for this incredibly kind review! We're thrilled that our team could help you quickly and smoothly, even though the situation wasn't ideal.
Here's the thing though - we're a bit sad you never got to experience what Brain.fm actually does! Since you had such a positive experience with our team, we'd love for you to try the app that we're all so passionate about.
Our scientifically-designed music uses neural phase-locking technology to help you focus, relax, or sleep better - and we have research published in Nature Communications Biology backing it up. Many users say it's genuinely transformed their productivity and focus.
If you're open to it, we'd love to offer you an extended free trial to actually test it out - no strings attached. Please email us at support@brain.fm mentioning this review, and we'll set you up. We think you'll understand why we're so excited about what we've built!
Thanks again for spreading the word about our customer service. Hopefully we can show you the full Brain.fm experience soon!
Best,
Ingrid
I tried Brain.fm hoping the music would…
I tried Brain.fm hoping the music would help me focus, but I honestly didn’t find it effective or enjoyable. The sound felt repetitive and distracting rather than calming or motivating.
What really frustrated me, though, was the billing experience. I attempted to cancel my free trial before it ended, but my card was charged almost immediately as I was canceling. It felt like the system was designed to make cancellation difficult or delayed just long enough to trigger a charge.
I reached out expecting a quick fix, but I’m still disappointed in how it was handled. Between the underwhelming music and the poor cancellation experience, I can’t recommend Brain.fm.
Follow up- They did respond quickly to my email. In the end, they did fix the issue.
2025年10月3日
自発的なレビュー
Brain.fm からの回答
Hi James,
Thanks for sharing your honest feedback. We know Brain.fm's approach doesn't work for everyone, and we appreciate you giving it a try.
I'm sorry about the billing confusion during cancellation. I see from our support team that we were able to refund you quickly once you confirmed, but you're right that it shouldn't have been frustrating in the first place. We're working to improve that experience.
We appreciate you taking the time to share this feedback with us.
Best,
Brain.fm Team
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