I'm a stickler for cancelling subscriptions before it expires, especially it is something I knew wasn't for me. But Brain.FM kept charging me anyway. I'm filing a bank complaint.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I've been a user for more than a year now and I started to like the focus part and sleep noises. BUT I really hate their shady practices of not sending any notifications when it comes to subscrip... もっと見る
企業が回答しました
I find it inappropriate that several reviews claim it’s a scam without any proof. I tried Brain fm for nearly two months; I really liked the music and the app's features. However, I wasn't really usi... もっと見る
企業が回答しました
Despite what some reviews here are saying, the company does not scam their users or use bad practices. They work via a subscription-based model, with an option to opt out before trial period runs... もっと見る
企業が回答しました
企業情報
当該企業による記述
Brain.fm - Music designed for the brain to enhance focus, relaxation, meditation, naps and sleep within 10 - 15 minutes of use.
連絡先
Chicago, 米国
- brain.fm
3.1
まあまあ
94件のレビュー
ネガティブなレビューの 90％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Scam website
Scam website. You can't cancel subscriptions once signed up without going through your bank
2025年2月22日
自発的なレビュー
Brain.fm からの回答
Thank you for your feedback. We're sorry you had trouble canceling.
Our subscriptions can be canceled directly through your account dashboard. We do require a simple verification step to ensure it's actually you making the request, but the entire process is designed to be quick and straightforward.
If you experienced any difficulties, we'd like to help. Please contact us at support@brain.fm and our team will personally assist with your cancellation.
We appreciate you bringing this up!
Why are Reviews so Low? This app has litterily been my life
I have absolutely no idea why the reviews are so low on this and people saying it doesn't work. This app is literally like the holy Grail but even better. Their music is so so good, countless amazing soundtracks that actually keep you focused for long period of time. This app changed my life. If you don't think this app works, I'm sorry you just don't get it. This is like my secret weapon of productivity. I'm not even kidding. I seriously don't know what my future would've been like had I not found brain.FM over two years ago. Ive literally use it every single day for the last two years. Bro, in fact, these people should literally log into my account and double the payment of my subscription because I will happily pay them for the amount of time and output that I have gain from them it's ridiculous. Seriously brain.fm I love you guys so much. If your on the fence, let me put it at this. If you are my competition, be very afriad. Because I have brain.FM, and you don't.
2025年2月20日
自発的なレビュー
Brain.fm からの回答
Thank you so much, Cristian! Reviews like yours absolutely make our day!
We're thrilled to hear that brain.fm, has been such a powerful productivity tool for you over the past two years. Comments about our music being "the holy Grail but even better" and helping you stay focused are exactly why we do what we do.
Your enthusiasm and support mean the world to our team. We're constantly working to improve our service and add new soundtracks that help people like you achieve their best focus.
Thanks for taking the time to share your experience - and for being such a passionate member of the brain.fm community!
AMAZING SERVICE
AMAZING SERVICE!
Try to find something similar!
no way — they are the best, happy to pay!
2025年2月15日
自発的なレビュー
Brain.fm からの回答
Thanks Stanislav!
Your enthusiastic review made our day! We're thrilled you're happy with our service and find it worth every penny.
We promise to keep delivering the quality you deserve. Thanks for the awesome feedback!
Way over hyped
Read and heard all the marketing hype. I was a little suspicious when I saw only top reviews on some sites and practically all positive comments on YouTube so I took the free trial and was very disappointed. I don't see what all the fuss is about. I didn't experience the purported effects. Hype and marketing leveraged probably off some short term placebo effect.
2025年2月4日
自発的なレビュー
Brain.fm からの回答
Thank you for your feedback, Noel.
We're sorry to hear our product didn't meet your expectations during your trial. Everyone's experience is different, and we appreciate you sharing yours.
Our focus music works differently for different people, and finding the right tracks, volume, and settings can make a big difference in effectiveness. We'd love to help you find settings that might work better for your specific needs.
If you're open to it, please reach out to our support team at supprt@brain.fm. We'd be happy to offer some personalized recommendations or discuss your experience further.
Thanks again for taking the time to share your thoughts.
I've been using this app for for than 3 years
I've been using this app for for than 3 years. It helped me a lot and will continue to use it for a long time both for focusing while working and meditation.
2024年12月22日
自発的なレビュー
Brain.fm からの回答
Wow, thank you Alexandru!
We're thrilled you've been with us for over 3 years! It's incredibly rewarding to hear that our app has helped you maintain focus during work and meditation.
Long-term users like you inspire us to keep improving our service. Thanks for taking a moment to share your experience!
Continuous problem with the…
Continuous problem with the subscription. Payed a yearly subscription and lost the access after 3 days, due to "subscription ended".
2024年12月4日
自発的なレビュー
Brain.fm からの回答
Hey Maciej, thanks for the feedback! We're really sorry about the subscription issue you experienced. This shouldn't happen with a yearly subscription and we'd like to fix it for you right away.
If this hasn't been resolved yet, please reach out to our team at support@brain.fm with your account details. We'll get your access restored promptly and make sure this doesn't happen again.
We appreciate you bringing this to our attention!
Me encanta la app de verdad
Me encanta, igual que otras aplicaciones pero con un precio muy descontado. La interface es simple pero muy muy buena y efectiva, la uso para dormir y trabajar
2024年12月2日
自発的なレビュー
Brain.fm からの回答
¡Muchas gracias, Juan Antonio!
Nos alegra muchísimo saber que te encanta nuestra app y que la encuentras efectiva tanto para dormir como para trabajar. Apreciamos especialmente tu comentario sobre nuestra interfaz simple pero efectiva - ¡es exactamente lo que buscamos lograr!
También nos complace que consideres que ofrecemos un buen valor por el precio. Seguiremos trabajando para mejorar tu experiencia.
¡Gracias por compartir tu experiencia positiva con nosotros!
Email Spam, can't unsubscribe
I was considering giving it a go but they wanted credit card details a little prematurely ... Big red flag so I didn't continue. Now they spam me with emails (every few days) from which I there is no way to unsubscribe.
2024年11月13日
自発的なレビュー
Brain.fm からの回答
Thank you for your feedback, Donna.
We're sorry to hear about your experience with our emails. There should definitely be an unsubscribe link at the bottom of every email we send - we take email compliance very seriously.
If you're having trouble finding the unsubscribe option, please reach out to our team at support@brain.fm and we'll immediately remove you from our mailing list.
We'd also like to offer you a 30-day free trial to properly experience our app without any payment information required. Our team would be happy to set this up for you if you're still interested in giving brain.fm a try.
Again, we apologize for any inconvenience and appreciate you bringing this to our attention.
Free trial with strings
The typical free trial where you have to provide payment details. If your product is so good, give me the trial without strings... I clicked on the how to cancel link, maybe the answer was in there, but in a sea of other stuff. Stand by your product! I didn't bother trying it for the reason above.
Update - After declining, I did get a free trial, they could have offered this first.
2024年11月10日
自発的なレビュー
Brain.fm からの回答
Thank you for your feedback about our trial process. We're sorry we missed responding to your review earlier.
We appreciate your perspective on our free trial. While we do require payment details upfront like many subscription services, we understand this can be a barrier for some users. We're glad to hear you eventually received a free trial without payment information after declining.
Your suggestion about offering this option upfront is valuable feedback for our team to consider as we continue improving our onboarding process. We're constantly evaluating how to best balance security measures with a seamless trial experience.
Thanks for taking the time to share your thoughts - it helps us become better.
musics works for a while, but not updated, scam subscription policies
musics works, first year may be. than it just stops sort of. they did not updated their music for long period. have to go to youtube.
would be 4 starts, but.
scam subscription policies force overpay.
music was not updated during my time - so why subscription for set of static files?
2023年9月11日
自発的なレビュー
Brain.fm からの回答
Thank you for your feedback, Dzmitry.
We're sorry to hear about your experience with our service. I'd like to clarify a couple of important points:
We actually add new music tracks weekly to our library through the "New" section in the app. It seems you might have missed this feature during your subscription period, which is unfortunate as we're constantly expanding our collection.
Regarding our subscription policies, we strive to make them straightforward and fair. If you experienced any issues with billing or felt there was an overpayment, we'd be happy to look into this for you specifically if you reach out to our support team at support@brain.fm.
We appreciate your initial positive impression of our music's effectiveness. If you're open to giving us another try, we'd love to show you the numerous updates and improvements we've made recently.
Thank you for taking the time to share your thoughts.
Great range of music and easier to get into flow
It makes me as a copywriter and marketer get into flow and focus much faster. I can type many hours without realizing it. They also give you new sounds and songs every now and then (it shows as "new" next to the song). I really like the range of music and it is not very costly when you subscribe to the yearly option.
Definitely recommend. I realize they might be scummy/scammy during the free subscription, but that doesnt really scare me off. I love the concept and feel like they do their best for their customers :-)
2024年8月3日
自発的なレビュー
Brain.fm からの回答
Thanks so much, Léo!
We're thrilled to hear brain.fm helps you achieve flow state faster in your copywriting and marketing work. That "typing for hours without realizing it" experience is exactly what we aim to create!
We appreciate you noticing our regular new track additions and finding value in our yearly subscription option. It's great feedback for our team.
Your recommendation means a lot to us, and we're committed to continuing to provide the best possible service for creative professionals like you.
Thanks for being part of the brain.fm community!
Good product, scummy company
- PRODUCT: The music works well, both for focus and sleeping. Once you listen to it, you sort of get it, it is more than just listening to lo-fi. It has the right speed and amount of complexity for your brain.
The app is a bit slow, but it doesn't really affect the listening.
- COMPANY: Like others have said, they charged me for a year without a reminder. They explicitly say during sign-up not to worry about entering your card details, because they will remind you before your trial ends. And they don't do it. I was actually going to subscribe, but that scares me away. They have refunded me right away after requesting it, but to me that just means they didn't manage to trick me.
If you search for them on reddit, you can also clearly see that they have bots shilling for them. ChatGPT accounts whose only purpose is to praise BrainFM.
These are scummy company decisions for what would otherwise be a good product.
2024年7月9日
自発的なレビュー
No renewal reminders sent
No renewal reminders sent. Support refuse to refund even after a few minutes of unpredicted renewal. Really bad experience with customer service. Hopefully my $50 won't make them happy.
2024年6月28日
自発的なレビュー
Be careful: Scammy renewal policy
Be careful, and cancel auto renewal on the first day of your plan. Brain.fm are renewing plans without sending a mere reminder before (which is yet a broadly enforced market practice in the industry). And then, they refuse to cancel accidental renewals.
That’s the exact definition of a scam.
2024年6月1日
自発的なレビュー
Been a customer for years
Been a customer for years. Love the product. And great to see a steady stream of feature releases.
2024年4月29日
自発的なレビュー
This is scam
This is scam. I can't cancel my subscription. I click and click and nothing happens. I can't delete the account, cause my sub is active. And they're trying to charge again and again. Fortunately I've already reported them as scammers to my bank.
2024年3月1日
自発的なレビュー
Great service
Very nice product and great customer service.
They responded to my request very fast, and gave me an update as well on what I requested!
2024年3月1日
自発的なレビュー
Very useful
Very useful, I use it mainly for meditation and focus. Have used it for years.
2023年9月9日
自発的なレビュー
Great responsiveness in customer…
Great responsiveness in customer service. Great product.
2024年2月6日
自発的なレビュー
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