Bralux レビュー 

123
TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Actually wounldnt have ordered if I had have read the reviews first but thankfully I didn't, absolutely cannot fault this company, delivery to Northern Ireland arrived within 3 days!!! Bought a sticky... もっと見る

5つ星のうち5の評価

Fantastic bras size & fit really good also very comfortable. The stick on push up bra is excellent and stayed in place all night. Huge shout out to Ben from customer services who sorted out an exchang... もっと見る

企業が回答しました

5つ星のうち1の評価

This place is a scam. I ordered and they sent me the wrong size. I had to pay £5 to send back to them. 1 week later they never acknowledged my return request despite providing relevant information and... もっと見る

企業が回答しました

5つ星のうち5の評価

Was a bit dubious initially because there was only one review and prices were almost suspiciously low but was pleasantly surprised! Bra came within 3 days of date of dispatch and was almost exactly... もっと見る

企業情報

  1. 下着店

当該企業による記述

We're based in the UK and manufacture backless bras and accessories. Check us out at


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

123件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(123)

過去12か月のレビュー数: 8

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Anna Bra

I bought the Anna bra, it’s great quality and I’m so glad they have such a great range of bra sizes because it can be hard to find a 30G in other shops. I would definitely recommend buying from Bralux. :)

2023年7月30日
自発的なレビュー
5つ星のうち1の評価

Money taken- no item received

Really unhappy with this company and the service I have received (or not received)! Also slightly concerned and worried I may have been scammed hence writing the review. I ordered my item but received no confirmation email, however money came straight out of my account. After 10 days I still hadn’t received the item so emailed them. They responded a few days later asking for my address. I replied to the email and 5 days later have still heard nothing. I’ve even sent a follow up email and have received no communication. Have had no item turn up, no email as to why or if they’ve sent a replacement and no refund! They’ve taken £15 out of my account and I am yet to receive any item or explanation.

2023年7月18日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Dear Jordan, thank you for the message.

Please can you let me know whar your order number is please? We'll resend your parcel immediatley.

Kind regards,
Ben

5つ星のうち1の評価

I ordered a size but it was too big

I ordered a size but it was too big. I returned this item in June. I received an email 27/06 to advise a refund had been processed. I am still waiting for this refund! I have sent multiple messages and email but had no response at all in this time.

2023年6月26日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Hi Amy, thank you for the message. I have reviewed this and can see the payment has been released to you. Please do get in touch if you have any queries. Kind regards, Ben

5つ星のうち1の評価

Didn’t fit

Didn’t fit, didn’t stick and terrible shape. Put them in the charity bag!

2022年10月9日
Bralux ロゴ

Bralux からの回答

Dear Julia, thank you for your message. Sorry to read this.

If you had got in touch and let us know we would've more than happily resolved this for you. Our styling and sizing team is just an email away.

Kind regards.
Ben

5つ星のうち2の評価

Yet to receive my refund, can't get an answer

Sent back an item and was told by email that I'd be refunded, five weeks later I still don't have my refund and now when I email them about it the messages bounce :/

2023年2月8日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Dear Miss French, please email me at braluxofficial@outlook.com so I can look into this for you.
If you have been emailing the automated "Shipped" emails we do not recieve these as stated on the footer of the email.
Kind regards,
Ben

5つ星のうち1の評価

Didn't receive the order

Purchased 3 bras in August never received the order, emailed to try and locate and never received a reply. Will never order again waisted my money.

The second one never arrived either and I haven't had time to keep chasing it up very disappointed 😞

2022年8月18日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Hello Sarah, you did not arrange redelivery or collect your Tracked parcel from Royalmail. Evidence attached:

https://www.royalmail.com/track-your-item#/tracking-results/PM660214512GB

Kind regards,
Ben

5つ星のうち1の評価

I ordered on 19th December for next day…

I ordered on 19th December for next day delivery with UPS, they didn't attempt delivery until Thursday. When I checked the tracking the address had changed to Cardiff CF24, I thought was a bit weird but too late to contact them due to finishing work late. I checked the tracking the next day and it said delivered, this wasn't delivered to me. I then phoned UPS to be told that the address had been changed to CF14 and it got mixed up because they were similar postcodes??!! HOW?? Then after calling them out on that they changed to the fact that they changed the address because I wasn't the name of the house, my Mum is as I live with her but any person with a braincell would be able to see our surnames are the same. I then called them out on this and started to get agitated after being told theyw ill collect the parcel from the incorrect address and re-attempt to deliver to me, then I got hung up on.
I emailed this company straight away, got an email back Tuesday asking to confirm the address, responded and have heard nothing. I did want this for christmas to wear with a dress so not really any point in having it now but would at least like my money back. Never again.

2022年12月19日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Hi Amy, thanks for the review. Your poor experience seems to be with UPS, not us. This sounds appaling. Please can you tell me further in detail what UPS have said to you? Please email me at braluxofficial@outlook.com Kind regards, Ben

5つ星のうち5の評価

Perfect!

The lift tape really helped keep my girls in place. Thank you for the free nipple pasties. Perfect!

2022年11月9日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Thank you Viviana!

5つ星のうち4の評価

Absolutely redeemed!

Having contacted Ben directly he swiftly worked to rectify the missing parcel. A replacement parcel was sent by first class. Ben communicated along the way letting me know what was happening at all points. Very happy with the way customer services dealt with my issue once they were fully aware. Thank you.

2022年11月17日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Dear Caroline, thanks for the message. Please can you let me know if this has been delivered yet? Kind regards, Ben

5つ星のうち5の評価

Great sticky bra

Great sticky bra. Need it for a backless dress on holiday. Took their advice and got the next size up b’cos I am a 32f so got a G. Fits great and gives me a great cleavage. Looks great with the dress on. Defo recommend 😊

2022年10月13日
Bralux ロゴ

Bralux からの回答

Our pleasure Elly! Thank you.

5つ星のうち1の評価

Terrible communication, never rcvd answers or the product

Was super excited to rcv my 3 products i ordered. I got the notification that apparently the items have been sent but never rcvd them :-(
Super disappointed! They never replied to any of the emails / Facebook messages that i sent and therefore I have been unable to get in contact with them... At this point I not recommend, understand delivery may take while but it is the complete lack or correspondence that is not cool.

EDIT: They found my email requests and I have a tracking number! I would suggest including the tracking number on the shipping confirmation email and this could be avoided.

2022年10月12日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Hello Krissikat, thanks for the message.
I see your location is Australia, delivery can take some time to Australia. I will gladly help you locate your parcel. Please can you email me at braluxofficial@outlook.com with your order number and I will chase this up for you. If it's gone missing in transit we can always resend your parcel.
Kind regards,
Ben

5つ星のうち5の評価

I bought three backless bras from…

I bought three backless bras from Bralux after finding them by searching online. The box of bras arrived quickly via RoyalMail, all of which were of high quality and sizing came up just right for me (34 D). I returned one item and Ben at customer service was very eager to help me with this and for that reason I am giving you a review! All in all a pleasant experience and I would be likely to purchase from here again. My only piece of constructive criticism would be that I think you would benefit from having more Buy Now Pay Later options. Thank you, Beverley.

2022年8月11日
5つ星のうち1の評価

Avoid

Awful. Trying to get a refund and no answer. Avoid

2022年8月4日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Hello T, we have an open and generous returns policy. Please can you share some more details with me so I can resolve this for you? Kind regards, Ben

5つ星のうち1の評価

Never arrived

I ordered a bra 3 weeks ago and it was supposed to arrive within 5 days. Asked for a refund twice but no reply. Wish I could give them zero!

2022年8月1日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Hi Thomas, we always reply to messages, please check your junk folder for our correspondence. Please can you send me your order number to braluxofficial@outlook.com i will happily look into this for you.
Kind regards,
Ben

5つ星のうち2の評価

Ordered a Mae stick on bra on 20th July…

Ordered a Mae stick on bra on 20th July and still not received. Sent several chase messages via website and Helen replied to say she is looking into it...need this bra urgently as going on holiday very soon...so frustrating

2022年7月29日
自発的なレビュー
Bralux ロゴ

Bralux からの回答

Hi Karen, please can you send me your order number to: braluxofficial@outlook.com?
I will chase this up for you, and if necessary resend it.
Please let me know what date you need it for and I will ensure you recieve it before your holiday.
Kind regards,
Ben

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