I spent 3 days talking to their customer services arranging all my hire details. The day before delivery they called to say they didn't have the item I was hiring and had been unable to get one sent o... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very helpfull,the moment of walking through the door. The branch manager was exceptional in finding the right product for the job. All paperwork was carried out efficently,and the tool was explained... もっと見る
企業が回答しました
Firstly, the staff always seem pleased you walked in. It makes such a difference. Secondly, they dealt with my enquiry knowledgeably, and guided me to the right item swiftly, confirmed its availabilit... もっと見る
企業が回答しました
Very efficient service. Kevin and Paul are always helpful and usually have what I need. Kevin will load the van as part and is always willing to help. Great customer service.
企業が回答しました
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
Bath Trade Park, Westmoreland Station Road, BA2 3HQ, Bath, 英国
- 01225 445 884
4.6
優良
53件のレビュー
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
Arranged to deliver and collect from my home when they realised ladder too large for my car.
2024年3月28日
Brandon Hire Station - Bath からの回答
Hi Paul, thank you for choosing Brandon Hire Station for your equipment needs. We're pleased that we could accommodate the delivery and collection of the ladder to your home. If you ever need assistance in the future, please don't hesitate to get in touch. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Bath からの回答
Hi Julie, thank you for your 5-star review. We're delighted to hear that our Bath team were friendly and helpful and that you were impressed with the equipment you hired. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Bath からの回答
Good afternoon, thank you for your 5-star rating. We're delighted to hear that you were impressed with the service from our Bath branch. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Bath からの回答
Good morning, thank you for your positive feedback! We're delighted to hear that you found our Bath team helpful and the price for the carpet cleaner hire reasonable. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Excellent service
2023年10月16日
Brandon Hire Station - Bath からの回答
Hi Chris, thank you for your 5-star review. We're delighted to hear that you received excellent service from our team. Kind regards, the Brandon Hire Station team.
Block paving cutter
Firstly, the block paving cutter that I hired was old and incomplete. Hardly used it, resorted to angle grinder. Secondly, it was collected many days after the notified date.
2023年10月10日
Brandon Hire Station - Bath からの回答
Hi Paul, thank you for your feedback. We're very sorry to hear that you were not satisfied with your hire experience and apologise for the issues you experienced. This does not meet the high quality we expect from our equipment and service and we will be looking into this to ensure we improve our services going forward. Kind regards, the Brandon Hire Station
On-line system and depot team are great
On-line ordering is great, and the local depot team are friendly, knowledgeable and helpful
2023年10月6日
Brandon Hire Station - Bath からの回答
Hi David, thank you for choosing to hire with us. We're pleased to hear that you were impressed with our online hire process and found the team at our Bath branch friendly and helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Service was excellent
Service was excellent with good explanation of equipment from a very knowledgeable and helpful staff member.
2023年9月16日
Brandon Hire Station - Bath からの回答
Hi David, thank you for your positive review. We're pleased to hear that our service was excellent and our team provided you with the advice you needed. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Very helpful and friendly service
Very helpful and friendly service. And the right gear, when I needed it.
2023年9月5日
Brandon Hire Station - Bath からの回答
Hi James, thank you for your positive feedback. We're pleased to hear that our team provided helpful and friendly service and that you found all the tools you needed in our fleet. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Good service
Good service. Didn't have the item in stock but supplied a upgrade with no extra cost.
2023年9月7日
Excellent service ond tools in good condition
Excellent service at collection and drop off.
I had a couple of questions before using the tool which were all answered at collection and I was provided with a quick and easy o understand instructions by the person who also helped me get it into the car.
The tool did the job brilliantly.
2023年8月29日
Brandon Hire Station - Bath からの回答
Hi Tanja, thank you for your positive feedback about our Bath branch. We're delighted to hear that our team were so helpful and that the equipment worked brilliantly. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
I had to cancel my hire as O hurt my…
I had to cancel my hire as O hurt my back .No problem, refund in a couple of days and best wishes for a speedy recovery .
Great customer care
2023年8月16日
Brandon Hire Station - Bath からの回答
Hi Nigel, thank you for your review about our Bath branch and customer team. We are sorry to hear you couldn't go ahead with your hire due to a back injury and we hope that you are feeling better soon. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Big shout out to Kev and crew at Bath…
Big shout out to Kev and crew at Bath depot for your help if they haven't got it they'll get it can't fault them
2023年7月18日
自発的なレビュー
Great advice and helped a lot
Great advice and helped me put the massive machine in the back of my car.
2023年6月2日
Kev and Andy couldn’t have been more…
Kev and Andy couldn’t have been more helpful. They talked through the instructions on how to use the machines I was hiring and even gave me a full demonstration. I had issues with the machines which they resolved quickly and professionally too. All round very happy with the customer service
2023年5月17日
Extremely helpful staff at the branch
Extremely helpful staff at the branch. Whole process was made simple and easy. Many thanks
2023年5月3日
Garden Tiller
Some confusion over whether the tiller was being collected or delivered. I went to collect and it was out on the lorry to my home address, not where i needed it. To be fair, a quick phone call to the driver and it was rerouted to my sons house.
2023年4月14日
Brandon Hire Station - Bath からの回答
Good morning Wayne, thank you for reviewing Brandon Hire Station. I'm sorry for the confusion but I'm glad everything was resolved quickly. We hope you choose to hire with us again
Petrol splitter
We hired a log petrol splitter which was a great machine. It had no problem splitting our logs, even timber up to 2ft in diamer and 16" thick.
Also the service was excellent, very friendly with lots of emails keeping us informed.
Would definitely hire again.
2023年3月22日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。