Answered the phone quickly. Gave useful advice. Pricing was clear. Collection & return easy. The complete opposite of another hire firm in Northampton that had let me down at the last minute. I’ll be... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great tool hire company. Decent prices. The only thing that was a bit weird was the chaotic collection times, some of the things stayed with the customer for over a week, which they were not happy abo... もっと見る
Ordered Tower weeks in advance, helpful advice on phone. Then Friday before Monday pick up told tower unavailable due to hire being extended, it would be available Wednesday. This put my own 1 week... もっと見る
企業が回答しました
Website is simple to use, service when collecting and dropping off was fantastic, with helpful, friendly staff. And on top of that, fantastic prices, very pleased all round
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
69 Tenter Road, Moulton Park Industrial Estate, NN3 6AX, Northampton, 英国
- 01604 679 230
4.3
優良
44件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I haired a board lifter
I haired a board lifter. Item arrived earlier than expected. In T&C's it said driver would explain how to use. Hew did not know how to use it. The instructions that came with it were for a different model of lifter and were no help at all. It should have been picked up am Monday morning, but no one turned up. I had to contact the office and arrange for the next day.
Other than that it was a reasonably easy hire
2024年6月17日
Brandon Hire Station - Northampton からの回答
Hi Doug, thank you for your feedback. We apologise for the lack of support concerning equipment advice - this is not up to the standard of service we expect to deliver. We will take your comments about the advice and instructions on board to ensure our customers are getting all the support they need. We're glad to hear that the rest of the hire process was simple for you and we hope we will see you again in future. Kind regards, the Brandon Hire Station team.
Cert quick process
The process was very easy and quick. Tools in good condition. Friendly staff.
2024年5月15日
Brandon Hire Station - Northampton からの回答
Hi Aliona, thank you for your 5-star review! We're delighted to hear that you found our hire process easy and quick, and that our team provided friendly service throughout your hire. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Northampton からの回答
Good afternoon, thank you for your positive review. We're delighted to hear that you were impressed with all steps of our hire process, from ordering to delivery. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Easy to place order online
Easy to place order online. Goods ready for collection on arrival.
2024年4月9日
Brandon Hire Station - Northampton からの回答
Hi Paul, thank you for your valuable feedback. We're pleased to hear that you found our online ordering system easy to use and were impressed with the collection service in branch. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Northampton からの回答
Hi William, thank you for your review. We're pleased to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Northampton からの回答
Hi James, thank you for your positive review and choosing to hire with us. We're delighted to hear that our Northampton team were very helpful during your visit and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Very helpful staff
2023年9月12日
Brandon Hire Station - Northampton からの回答
Good morning, thank you for your positive feedback. We're glad to hear that you found our team so helpful. Thank you for hiring with us and we hope we will see you again in future. Kind regards, the Brandon Hire Station team.
Great experience all round
Website is simple to use, service when collecting and dropping off was fantastic, with helpful, friendly staff. And on top of that, fantastic prices, very pleased all round
2023年8月29日
Hire date bumped
Ordered Tower weeks in advance, helpful advice on phone. Then Friday before Monday pick up told tower unavailable due to hire being extended, it would be available Wednesday.
This put my own 1 week job slot in jeopardy.
I guess regular bigger customers get priority, I understand this. Others should know that this can happen. So if you have a weeks hire maybe give yourself 2 weeks just in case your hire is bumped....hired elsewhere for the Tuesday start.
2023年8月25日
Brandon Hire Station - Northampton からの回答
Hi, thank you for your review and valuable feedback. We apologise for the late communication about your order, and the inconvenience this delay caused for you. We will take your feedback on board to understand how we can improve our service in the future. Kind regards, the Brandon Hire Station team.
Excellent service from helpful staff.
2023年6月23日
Simple
Needed to hire a carpet cleaner - easy hiring, best price and super friendly and helpful staff. Will use again.
2023年6月21日
Easy to book the item (Cable and pipe…
Easy to book the item (Cable and pipe detector)
Friendly staff.
I’d recommend them.
2023年5月9日
Dropped off and collected as we…
Dropped off and collected as we required without fuss. Tower did the job. Very happy thank you
2023年4月13日
Brandon Hire Station - Northampton からの回答
Good afternoon Adam, thank you for letting us know about your hire experience, it's good that the tower did what it needed to and that you were happy with your experience. We hope you choose Brandon Hire Station again in the future
Great tool hire company
Great tool hire company. Decent prices. The only thing that was a bit weird was the chaotic collection times, some of the things stayed with the customer for over a week, which they were not happy about. But oh well, definitely recommend them & will continue to use their tool hire services.
2023年3月21日
Manager of the shop gives great…
Manager of the shop gives great customer service was really helpful
I will definitely go back to that branch again when I need tool hire
Based on the customer service
2022年10月7日
Excellent service
Excellent service
Ordered on line good delivery and collection
Will be using again
Highly recommend
2022年9月5日
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