Breville レビュー 10,776

Very unhelpful. From the tone, I felt that I was an annoyance who was impinging on their time.

My problem was solved by discussing it with a representative.

Forgot to send me the water tank in the first place and only realized when I followed up. The issue remains unsolved

Their Customer service was very pleasant and helpful.
We received our new toaster super quickly and am impressed with the way they dealt with the issue with our toaster.

I did not get anything(money etc) from Breville ,except a replacement toaster

Our Breville toaster stopped working after 6 month. Customer service lady quickly check my purchase record and issued a replacement order instantly. The new product arrived within 10 days of the phone call.
Excellent service. Though we were not happy with the so early failure of our toaster, we were very happy with the service of Breville and can still trust them.

She took time to answer my questions and told me I could think about my next step and contact Breville at a later date to provide instructions.

It would be beneficial to be advised of the name of a reputable repair shop that is on YOUR roster of repair shops you would use to repair the appliance, in the city that the customer lives in.

Product support is top notch. Thank you.

My problem was resolved in a constructive way. I own several Breville products and am more than pleased with them. When my toaster oven malfunctioned I called with repair questions as it was beyond the warranty date. I purchased a new toaster oven air fryer with the Breville rep who answered my call.

Customer service was very friendly, prompt, and helpful.

At the end I was able to order the part needed at reasonable price but Breville customer service is stuck in the 1990's and this needs to change. We are moving into the AI era and yet I needed to dial a phone number and speak with a representative for more than 20 minutes...spelling a part number, my address , waiting for a verification email....absurd in 2026!!!!!! There was a chat option in their site and it was not working. There was a search but part number not showing up...not able to order something online by myself. I love my Breville machine but customer service tools are sub par.

Your customer service rep handled everything superbly! Sent we a replacement cap for my milk cafe free of charge

Junior was very helpful. Explained my issue and he dealt with it quickly and in a friendly manner.

We went through a bunch of troubleshooting steps and eventually found the problem.
The burr was wore out

The customer support representative was very thorough and patient. Much more than I expected....to point of doing a video call as I went through the process of pulling a shot of espresso on my machine I have had for 2 years.

Breville's support team quickly resolved me problem

Quick easy communications. Worked quickly to resolve issue.

The Customer service team exceeded my expectations and sent me a replacement blender jug free of charge

I expressed my concern about plastic in my juice and Lucky, the Breville rep did not hesitate to quickly resolve this concern.

The customer support is great but the product design is not the most efficient. I keep having to replace my cover when I replace my filter as it gets grinded down and contaminates my juice. I have had this juicer for 5+ years so my assembly is def not the issue it must be the design.

The damaged cover cannot be recycled, I am not so sure I will buy another Breville product in the future due to its environmental factors.

Lucky, keep up the great work!

Excellent customer service as always! Victor Bailey is the best!