Briggs & Stratton レビュー 23

Responsible for Victa brand. They make it extremely hard to make a warranty claim. Brand new mower had a problem with the handle the first time it was used. Lots of paperwork in the box but no instructions on how to actually make a claim. Called them and they sent me to the retailer. Retailer couldn't get in touch with them for a week but then said Briggs & Stratton wouldn't help unless I go to an authorised service centre. I can't send a photo of the problem, I have to deconstruct the mower to fit in my car and drive to a service centre just to show them. Suggestion: publish an email address for warranty support, allow me to send photos, only tell me to take my mower somewhere if a diagnosis cannot be made remotely and make it clear to your agents when the retailer is responsible vs. a service centre. I'm ready to simply return the mower for a full refund instead of wasting my time on what should be an extremely simple fix (just send a replacement handle!!)

$8000.00 machine that is now getting it's third right hydro in less than five years. Ferris rep tell the repair people no warranty. Prices are increasing and product is junk. We have owned more than 15 plus Ferris mowers, we know what is normal and 3 hydro's is NOT. Hours are typical for a commercial mower it should run with out any issue for several years, since we do not mow for 5 months out of the year. Time to see if SCAG or EXMark will stand behind their product. Annoyed I now have to spend $2500.00 to replace what they should stand behind.

There is no human interface, and no way to get to a human from the telephone, another 'Ivory Tower' megacorporation which ONCE USED TO be very personable and friendly. NOW its just another soulless, uselessl uncooperative, money grubbing ponzi sceheme like all the rest. Such a shame. [sigh]

No wonder new companies like Predator and Tillitson are growing so fast!