Brightside Health レビュー 1,271

My doctor is amazing and really listened to me

Love the easy process and comfort provided. Finding this very helpful on my healing journey

Here is my complete review for Brightside. The therapist I got was okay to talk to, the lady prescribing the medication couldn’t care less, The company itself has a policy where they will charge you 165.00 for a cancelled appointment even though you cancel within the same hour of scheduling the appointment. They have no regard or understanding for people that have Medicaid and cannot afford to pay 165.00. The customer support is worthless, regardless of our situation. don’t even know why they exist. I will be going elsewhere, there are several other companies that accept medicaid.

My therapist is excellent.

I enjoy my therapist. However the psychiatrist I didn’t feel as though her was invested in my sleep issues. Sleep deprivation was my main issue for mental health crisis. I understand she could not prescribe what the hospital did. However her responses to me in messages I felt was rude and uncaring. She told me to have my cardio doctor prescribe what she couldn’t as if that was ethical. None of the medications she prescribed helped me. The first time I reached out for help, it took her a week to respond. I have found another psychiatrist who may be more invested. I remain with my therapist with you. I am more upset that I had to pay $95 to cancel with her as my text to cancel didn’t go through timely, tried to reschedule to avoid the fee and then cancel. However that didn’t matter. Now I’m out of $95 for a psychiatrist that had no compassion.

I like being with Brightside because they. Are online and it is easy just to do my virtual meeting

I was looking for a therapist and decided to try Brightside after seeing them pop up online and seeming like a good option for remote therapy. Boy was I WRONG. This company is so disorganized and anytime I had to contact them, it was a slow and painful process to get a response. Once I finally scheduled an intake session with a therapist, I had my session. The therapist seemed a little rushed, and then at the end when I spoke about scheduling my first full session, he brought up to me that the sessions could be less time too, that I didn't need to feel compelled to fill the sessions. That comment and suggestion was very off-putting to me to have a therapist encouraging me to speak less. Then came our first appointment and he cancelled minutes before our session because of an emergency. I'm reasonable and understood and rescheduled. But to add insult to it, Brightside then charged me a $90 no show fee for the session the therapist couldn't make. Then I was on hold for nearly an hour to get it reversed. Then when the reschedule date came, the therapist cancelled again last minute. Having been fooled twice by this therapist, I decided Brightside was not the answer and found a local therapist instead. Then, 2 months after the intake visit, they sent me a bill for $131. I called and asked about it since it was months later, especially after the bad service, and they said that it took them that long to bill. Horrible company to avoid unless you want them to charge you for services they don't provide.

Very helpful

Getting help under one umbrella with someone to help with one provider to get absentee from work

Watch your bank account like a hawk with this company they charge you randomly

It's so easy to connect with your doctor and they are so kind and knowledgeable!

My counselor is very good I appreciate her I was going through a hard time and she listened

I did not get out of this anything positive.

At first I absolutely loved it. I would have given 10/10 stars but as I went along I had more and more problems and they have not been resolved even now. I'm disappointed and frustrated because after my first lesson, which I loved and was counting on as part of my treatment and therapy, the rest have remained locked and unavailable to me even after 5 or 6 weeks. I also had trouble with scheduling appointments and the app would only let me choose from about 2 weeks out and I needed a month out with my psychiatrist. And my other issue is that my psychiatrist made several mistakes with my medication and if ended up costing me more than double the money just to end up being on the same dosage instead of bumping up the dose as she intended to do. I'm trying to stick with the recommended 12 weeks of therapy and I'm committed to stay with Brightside but hope these things can get worked out. I like the psychiatrist and I like the therapist and I like what you have to offer over all but it's failing in certain areas. But I do hope it gets addressed.

Immediate help without being a financial burden.

Always on time with appts. Sincere and thoughtful of the care you receive or may need.

This review is about the psychiatric part of their business. They aren't respectful of their patients time and they don't screen the patient's answers to their questions. I was looking for a psychiatrist for help in treating my adhd which includes medication. Brightside came up on a google search. On their main webpage, it talks about their psychiatry/therapy model and I elected that. It never said on this page that they don't prescribe controlled substances. As i was booking an appointment, they asked me to fill out a questionaire. My first answer is I need help with medication, and i gave the specific name of the drug. This is a drug they won't prescribe, because they use Nurse Practioners generally in their psychiatry practice. But their site asked me many questions - approximately 30 minutes of questions. I kept thinking is this ever going to end. Then I got to the appointment, and the rude nurse practioner said we can't help you. She said she tried to contact me through their website by email. I tried to get into their email 3 separate times, and it wasn't working right. My therapist, who I like said "It has glitches all the time." Why they couldn't call me, I don't know. They don't respect their patients time. And the Nurse Practioner just shrugged. Also, they cherry pick the reviews the post on their website. They use AI to do a lot of things, some well, but not in a good way.

WORST EXPERIENCE EVER!!!! STAY AWAY FROM THIS PLACE IF YOU VALUE YOUR MENTAL HEALTH! Front office is completely unorganized and plain stupid. They play musical therapists with you. If the therapist quits, they don’t even tell you; they just put you with a new one! Poof, there goes the relationship with your therapist! Seriously, there are so many therapy clinic out there. These people are a joke!

Polite, helpful. Questions answered clearly.

*Edit*

I posted a not so great review of my experience with Brightside a few days ago. After speaking with the support team I was reimbursed a portion of my monthly payment that was billed incorrectly. I would leave 5 stars, but I do feel like the 4 is deserved in regard to customer support availability and response time as well as the app format and usability.