Brillband 

Brillband からの回答

2026年5月15日

Thank you so much for taking the time to leave this review! We’re really pleased to hear Lewis was able to get everything sorted for you. We know how frustrating equipment issues can be, so it’s great to hear his persistence, communication, and problem-solving made a difference throughout the process.

We’ll be sure to pass your kind words on to him. Thanks again for your support — we truly appreciate it!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年5月7日

Thank you so much for the fantastic review! We’re really pleased to hear that our team has consistently been quick, friendly, and efficient whenever you’ve needed support. That’s exactly the experience we want every customer to have.

We also truly appreciate your recommendation and your kind words about Brillband—it means a lot to the whole team. Thanks for being part of the Brillband community!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年5月6日

Wow—six stars! That truly means the world to us, thank you so much for your kind words. We’re thrilled to hear that our team could help resolve your issues and make the whole experience smooth and stress-free.

Knowing that nothing felt like too much trouble is exactly the standard we aim for, so your feedback really hits home. And thank you as well for the recommendation—it genuinely means a lot to us.

If you ever need anything in the future, we’re always here and happy to help.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年5月6日

Thanks so much for your lovely feedback! We’re delighted to hear that Inez was able to jump in so quickly and help you out right when you needed it. Providing fast, helpful support is something we really pride ourselves on, so it means a lot to know it made a difference for you.

We’ll be sure to pass your kind words on to Inez—she’ll be thrilled! If you ever need anything else, we’re always here to help.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年5月5日

Hi there,

Thank you so much for your lovely feedback! We're really glad to hear you’ve had such a positive experience with us and that Alisha was able to support you in a timely and friendly way. We’ll be sure to pass on your kind words—she’ll really appreciate it!

It means a lot to know you’ve consistently had a smooth experience with Brillband. Thanks again for taking the time to share.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年5月5日

Hi there,

Thank you so much for your kind words! We're delighted to hear you found our service very satisfying. We'll be sure to pass your lovely feedback on to Inez—she’ll be thrilled to know she made such a positive impact.

We truly appreciate you taking the time to share your experience.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年5月1日

Hi Walter,

Thanks again for taking the time to share your experience—we really do appreciate your honest feedback.

We’re glad to hear you’ve been happy with the speeds overall, though we’re sorry that getting support felt frustrating and slower than expected. That’s not the experience we aim to provide.

During this period, our team stayed in constant contact with you, sharing updates as we received them from the network provider. We understand some of these messages may have seemed repetitive, but this was because we were passing on the latest information available while the issue was being worked through. To clarify, the disruption was caused by a switch to another provider, rather than any action taken on our side, which did add some complexity to the resolution process.

That said, we completely understand your comments about the experience feeling disjointed, and your feedback is genuinely helpful as we continue improving how we communicate and support our customers.

If there’s anything else we can do, we’re always here to help.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年5月1日

Hi there,

Thanks so much for your kind words—we really appreciate you taking the time to share your experience!

We’re delighted to hear that Lewis was able to support you quickly and get everything back up and running. Getting an engineer out promptly and resolving things the next day is exactly the level of service we aim for, so it’s great to know that came through.

We’ll be sure to pass your feedback on to Lewis—he’ll be pleased to hear it!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年4月24日

Thanks so much for taking the time to share this—it really means a lot to us!

We’re delighted to hear that you chose to recontract and that the service, speeds, and reliability have been consistently meeting your expectations. It’s especially great to know our customer service team could get everything sorted for you quickly and smoothly, and that the additional hardware is helping keep your network running just the way it should.

Your recommendation genuinely means the world to our team, and we’re grateful to have you with us for another 24 months!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年4月23日

Hi there,

Thank you so much for such a thoughtful and detailed review—we really appreciate you taking the time to share your experience with us.

It’s fantastic to hear that you’ve found our service reliable, with consistent speeds and minimal disruption. Keeping our promises and delivering what you pay for is exactly what we strive for, so it means a lot to know that’s been your experience over the years.

We also really value your feedback about contact options. While WhatsApp allows us to respond quickly and efficiently, we completely understand the preference for a traditional phone line, and we’ll be sure to pass this on to the team as we continue improving how we support our customers.

Thanks again for your recommendation—it genuinely means a lot to us.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年4月23日

Hi Paul,

Thank you for your review and for being with us over the past two years—we really do appreciate your loyalty. It’s great to hear you’ve been happy with the service overall.
We understand your frustration around the change in monthly cost. The plan you were on was part of an older pricing structure that we no longer offer, and as our packages have evolved, some of those legacy rates aren’t available to match against current plans.

That said, we know that doesn’t make it any less disappointing, and your feedback is incredibly important to us as we continue to review how we support long-standing customers.

If you’d like us to take another look at your account, we’d be more than happy to see if there’s anything we can do for you.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年4月23日

Hi there,
Thanks so much for your review—and for sticking with us over the past 3 years!
It’s brilliant to hear that you and your friends have had such a positive experience, and that we’ve continued to deliver strong value and reliable service over time. That kind of long-term trust really means a lot to us.
We really appreciate the recommendation—it makes a huge difference.
Thanks, Team Brillband ❤️

Brillband からの回答

2026年4月14日

Hi there,

Thanks so much for your kind words! We're really glad to hear that Alisha was able to resolve your issue quickly—she’ll be delighted to know her support made a difference. If there’s ever anything else you need, we’re always here to help.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年4月13日

Hi there,

Thank you so much for taking the time to share your experience! We're really pleased to hear that Alisha was able to get things sorted so quickly and efficiently for you. Keeping you connected is what we’re all about, so it’s great to know she identified the issue with your Eero box and got everything back on track with clear and courteous communication throughout.

We’ll be sure to pass along your kind words to Alisha—she’ll be delighted to hear them!

If you ever need anything else, we’re always here to help.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年4月8日

Thanks so much for your kind words! 😊

We’re absolutely thrilled to hear you’ve had such a great experience with us, and especially that Alisha made such a positive impression—she’ll be over the moon to hear this! It’s also fantastic to know you’ve noticed the difference in performance compared to your previous broadband providers. That’s exactly what we aim for.

We really appreciate you taking the time to share your feedback—it means a lot to the whole team.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年4月7日

Hi there,

Thank you so much for taking the time to share your experience! We’re really glad to hear that your payment issue was sorted out promptly and that Alisha made the process smooth with a polite and friendly approach – we’ll be sure to pass on your kind words to her.

If you ever need anything else, we’re always here to help!

Thanks,
Team Brillband ❤️

Brillband からの回答

2026年4月1日

Hi there,

Thank you so much for your kind words! We’re really pleased to hear that Scott was able to help resolve your WiFi issue quickly and effectively – we’ll be sure to pass this on to him.

If there’s ever anything else you need, don’t hesitate to reach out. We’re always here to help!

Thanks,
Team Brillband ❤️

Brillband からの回答

2026年4月1日

Hi there,

Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this situation has been, especially given how important your broadband connection is for work.

To provide some clarity, the account had remained unpaid for over two months. During this time, we made several attempts to get in touch via email and live chat to advise that the service could be ceased if the balance wasn’t brought up to date. Ceasing a line due to non-payment is never something we take lightly, and we always aim to avoid this outcome by reaching out multiple times in advance.

We also understand there were previous issues with the direct debit setup last year. At that point, we reached out to help resolve this and made adjustments to the balance to support getting things back on track.

Once a line has been fully ceased, it unfortunately cannot be reactivated, which is why a new account is required. We appreciate this isn’t the outcome you were hoping for, and we’re sorry for the disruption this has caused.

If you’d like, our team would be more than happy to help you get set up again as quickly and smoothly as possible.

Thanks,
Team Brillband ❤️

Brillband からの回答

2026年3月27日

Hi there,

Thank you so much for your kind words! We're really pleased to hear that Alisha was able to get back to you so quickly and provide all the information you needed. We'll be sure to pass along your lovely feedback to her—it’ll make her day!

If there’s ever anything else we can help with, you know where to find us.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年3月27日

Hi there,

Thank you so much for your lovely review! We’re absolutely delighted to hear about your experience with Lewis—he’ll be so pleased to know his kindness and understanding made such a positive impression. We’ll be sure to pass along your kind words to him 😊

If there’s ever anything else we can help with, don’t hesitate to reach out!

Thanks, Team Brillband ❤️