Brillband 

Brillband からの回答

2026年3月27日

Hi there,

Thank you so much for your fantastic feedback! We’re really glad to hear that your issue was sorted quickly and that you felt understood throughout—that’s exactly the experience we aim to provide.

If you ever need anything else, we’re always here to help!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年3月25日

Thank you so much for your lovely feedback! We’re absolutely delighted to hear that Alisha went above and beyond to exceed your expectations—she’ll be thrilled to know her efforts made such a positive impact. We’ll be sure to pass this on to her!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年3月23日

Hi there,

Thank you so much for your kind words! “Reliable and friendly” is exactly what we strive for, so it’s wonderful to hear that came across in your experience with us.

We really appreciate your support!

Thanks,
Team Brillband ❤️

Brillband からの回答

2026年3月23日

Hi there,

Thanks so much for taking the time to share your experience! We’re really glad to hear Lewis was able to help you quickly and clearly—he’ll be thrilled to know his support made the process smooth from start to finish. It’s great to hear you were able to get your second Eero router sorted so easily!

We truly appreciate your kind words and your continued support—it means a lot to us.

Thanks,
Team Brillband ❤️

Brillband からの回答

2026年3月13日

Hi there,

Thank you so much for your amazing feedback! We're thrilled to hear that Alisha went above and beyond to help you—she’ll be so happy to read this. Your recommendation means the world to us, and we’re delighted that your experience with Brillband has been brilliant from start to finish.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年3月12日

Hi,

Thanks so much for taking the time to leave us a review! We're really glad to hear that Alisha was able to help and that you had a positive experience. We'll be sure to pass your kind words on to her—it’ll definitely make her day!

If you ever need anything else, we're always here to help.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年3月11日

Thanks so much for your kind words! We're really glad to hear that our team was quick to respond to your query and that your broadband has been reliable—that’s exactly the experience we aim to provide. If you ever need anything else, we're always here to help.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年3月4日

Hi there,

Thank you so much for your lovely review! We’re so pleased to hear that Alisha has been so helpful and is doing her very best to get everything sorted for you — we’ll be sure to pass your kind words on to her 😊

It means a lot to us that you took the time to share your experience, and we’re always here if you need anything else.

Thanks,
Team Brillband ❤️

Brillband からの回答

2026年2月26日

Hi there,

Thank you so much for your lovely feedback! We’re thrilled to hear that Lewis and Alisha took great care of you. We’ll be sure to pass on your kind words to them — it’ll absolutely make their day 😊

Providing helpful and pleasant service is exactly what we aim for, so it means a lot to know we got it right.

Thanks again for taking the time to share your experience!

Thanks,
Team Brillband ❤️

Brillband からの回答

2026年2月23日

Hi there,

Thank you so much for taking the time to share this! We’re absolutely thrilled to hear that Alisha was so helpful, communicative, friendly, and fast — that’s exactly the kind of experience we aim to deliver every time. We’ll be sure to pass your lovely feedback on to her, it’ll make her day!

We truly appreciate your support and hope to see you back again soon.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年2月23日

Thank you so much for your wonderful feedback! We’re so happy to hear you had a great experience with Brillband and that everything was explained clearly and properly for you.

Making sure our customers feel fully informed and confident is really important to us, so it’s fantastic to know we got it right for you. We truly appreciate you taking the time to share your experience!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年2月20日

Hi there,
Thank you so much for taking the time to share this! We absolutely love hearing feedback like this about our team, and we couldn’t agree more – Alisha really is amazing ✨
We’re so pleased she was able to handle everything in one visit and quickly organise an engineer for the very same day, especially with you getting in touch just before midday. That kind of efficiency and care is exactly what we strive for, so it’s wonderful to know she delivered such a smooth experience for you.
We’ll be sure to pass your kind words on to her – it will mean a lot!
Thanks, Team Brillband ❤️

Brillband からの回答

2026年2月19日

Thank you so much for taking the time to share this! We’re absolutely delighted to hear about your experience with Alisha 🙌

Providing quick, clear support—without the dreaded hold music!—is exactly what we aim for, so it’s fantastic to know your installation question was sorted in under two minutes. We’ll be sure to pass your kind words on to Alisha; she’ll be thrilled to hear she made such a positive impression with her enthusiasm and professionalism.

We really appreciate your feedback and your support!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年2月13日

Hi there Keith,

Thank you for taking the time to share such detailed feedback. We genuinely appreciate it, especially from someone who’s been with us long enough to see how we’ve evolved.

We’re really sorry to hear that your recent experience hasn’t reflected the standard you previously associated with Brillband.

Regarding the social media links, we’ve double-checked on our side and they are currently working as intended. It’s definitely not our intention to have any broken or inactive links displayed. If you’re seeing something different, we’d really appreciate if you could let us know which page you were viewing or share a screenshot via our live chat function so we can investigate properly. We want to make sure everything is accurate and up to date.

We completely understand your concerns around transparency and communication, especially during outages. Proactive updates during downtime is something we’re actively working to improve, as we agree that clear communication is a fundamental part of good customer service.

We’re also sorry to hear about the reliability issues and the problems accessing certain websites. That’s absolutely not the experience we want for our customers, and we’d genuinely welcome the opportunity to look into this further and see what’s causing it.
We know we’re not perfect, but we are constantly reviewing and improving our systems behind the scenes. Feedback like yours helps us identify where we need to do better.

If you’re open to it, please reach out to us directly so we can investigate your connection issues in more detail and work towards a resolution.

Thanks again for being honest with us.

Thanks,
Team Brillband

Brillband からの回答

2026年2月9日

Hi there,

Superb is exactly what we love to hear! Thanks so much for being with Brillband for over a year — we really appreciate your loyalty. It’s great to know our team has been helpful from the very start and that any issues have been sorted quickly when they’ve come up.

Your recommendation means a lot to us, and we’ll keep doing our best to deliver the great service you’ve experienced.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年2月9日

Hi there,

Thanks so much for taking the time to share this! We’re really glad you reached out on WhatsApp and that Alisha was able to get everything set up smoothly for you. We’ll be sure to pass on your kind words to her — she’ll really appreciate it.

First impressions matter, so it’s great to hear your first interaction left you feeling confident that choosing Brillband was the right move. We’re excited to have you on board and are always here if you need anything.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年2月9日

Hi John,

I am so sorry to hear that you are having issues and have not received a response. We have no messages in our inbox from you. Can I check you are using the correct channels to contact us. You can reach us via our web chat here and someone can confirm the whatsapp number you have been using.

https://intercom.help/brillband-069a92c9f690/en/articles/11952762-want-to-say-hello

Team Brillband ❤️

Brillband からの回答

2026年2月6日

Thanks so much for your kind words! We’re really glad to hear that our advisors have consistently been amazing and helpful whenever you’ve needed support. That level of care is exactly what we aim for, so your feedback truly means a lot to the whole team.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年2月4日

We’re really sorry to hear how frustrating this experience has been, and we completely understand why you feel disappointed.

To clarify the situation, the delay on the line was caused by a cease order placed by your previous provider. Unfortunately, until that cease fully completed, we were unable to take over or activate the line on our side. This is something that sits outside of our direct control, but we know that doesn’t make the wait any less frustrating for you.

Throughout the process, our team has been in touch to keep you updated, and our support team is still actively working with you on a daily basis to get everything resolved as quickly as possible. We’re currently awaiting a response to the last message we sent so we can continue moving things forward.

We’re genuinely sorry this has not been the smooth experience we aim to deliver, and we appreciate your patience while we work to rectify the issue with you.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年2月4日

My goodness — thank you! This really means a lot to us 😊

We’re so glad you felt the human side of Brillband. Our team genuinely cares about making things clear, friendly, and easy, so hearing that it came across that way absolutely makes our day. It’s been a pleasure chatting with you, and we really appreciate you taking the time to share such kind words.

Thanks, Team Brillband ❤️