Brillband 

Brillband からの回答

2026年1月13日

Thank you so much for this brilliant review! We’re delighted to hear that your switch to Brillband was flawless and that the setup instructions and app made getting connected clear and easy. Making the process simple and stress-free is exactly what we aim for.

It’s also great to know you’re enjoying great broadband without the big-brand price tag — that really means a lot to us. Thanks again for choosing Brillband and for taking the time to share your experience!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月13日

Thank you for your kind words! We’re really glad to hear that you’ve found our team friendly and understanding — putting our customers first is something we genuinely care about.

We really appreciate you taking the time to leave a review and for choosing Brillband.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月13日

Thank you for your lovely feedback! We’re really pleased to hear that you’ve found us easy to deal with and simple to contact whenever you’ve had enquiries. It’s great to know the service has been reliable and problem-free too — that’s exactly what we strive for.

Thanks for choosing Brillband and for taking the time to share your experience!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月13日

Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us and that your service has been smooth and reliable for nearly three years — that really means a lot.

We truly appreciate your loyalty and trust in Brillband, and we’re glad to have you as part of the Brillband family.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月12日

Thank you for your great feedback! We’re really pleased to hear that you received a fast response and a straightforward solution to your enquiry. Lewis will be delighted to know his help made a positive difference.

Thanks again for taking the time to share your experience with us!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月12日

Thank you so much for this fantastic review! We really appreciate you sticking with us, and we’re glad everything is now up and running as it should be. Situations like this can be frustrating, especially when they’re caused by a previous provider, but it’s great to hear that Scott was able to support you throughout and help get things resolved with Openreach.

Knowing you felt we “jumped through hoops” and genuinely care about our customers means a lot to us — that’s exactly what we aim for. We’ll be sure to pass your kind words on to Scott, and thanks for recommending us. We’re proud to be a Scottish-based team looking after our customers properly!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月12日

Thank you for taking the time to leave your feedback, and we’re sorry for the frustration this caused.

We want to reassure you that as soon as we became aware we couldn’t fulfil the order due to provider-led timescale restrictions, we informed you straight away. These booking windows are set by our line providers, such as BT Openreach and CityFibre, and unfortunately prevent us from progressing orders too far in advance.

Our intention has always been to get you connected as close to your original plan as possible, and we’ll be in touch again to help get everything set up when the timescales allow. We do appreciate that this situation was disappointing, and we’re sorry for the inconvenience and confusion caused.

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月8日

Thank you so much for taking the time to share this feedback! We’re really glad to hear that Scott was able to help restore your internet and guide the situation so professionally. Listening carefully, coordinating the right technical support, and making sure everything is fully resolved is exactly the level of care we aim to provide.

We’ll be sure to pass your kind words on to Scott — he’ll really appreciate it. Thanks again for choosing Brillband!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月8日

Thank you so much for your wonderful feedback! We’re delighted to hear that Alisha was so helpful and responsive, and it’s fantastic to know you’ve enjoyed a stellar, uninterrupted service with us over the past 20 months. Your recommendation truly means a lot to the whole team.

We’ll be sure to pass your kind words on to Alisha — she’ll be thrilled to hear this. Thanks again for choosing Brillband and for your continued trust in us!

Thanks, Team Brillband ❤️

Brillband からの回答

2026年1月5日

Thanks so much for taking the time to leave such a thoughtful review 😊

We’re really glad to hear that now you’re up and running, everything’s working well and the speeds are doing the job. That’s great to hear — and we’re especially pleased you’re happy you made the switch to Brillband.

We do appreciate your honest feedback on the setup experience and the response time on WhatsApp. That’s definitely something we’re always working to improve, so comments like yours genuinely help us do better. Thanks as well for sharing your experience with the eero 7 — every home is different, and it’s useful insight for us to hear how things perform in real-world setups.

Thanks again for choosing Brillband and for sharing such balanced feedback. If you ever need a hand, we’re always here to help 💛

Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月22日

Thanks so much for sharing your experience! We’re really glad to hear Alisha was able to clearly explain how to expand your ethernet ports through your eero router — she’ll be delighted to know her help made things easier for you. We truly appreciate you taking the time to leave this feedback.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月22日 に更新

Thank you for your fantastic feedback! We’re thrilled to hear that your eero 7 router is transforming your connected home. Enjoy the seamless speeds and smooth connectivity—here’s to many more hassle-free moments online!

Team Brillband

Brillband からの回答

2025年12月16日

Thank you so much for sharing your experience! We're really glad to hear that after such a frustrating time elsewhere, switching to Brillband made a difference straight away. It means a lot to know our team could step in quickly and get things sorted for you. Your recommendation truly means the world to us.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月16日

Thanks so much for the lovely feedback! We're really happy to hear that Alisha was able to help you out so quickly and professionally — she’ll be thrilled to see this. We truly appreciate you taking the time to share your experience and for choosing Brillband.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月15日

Hi there — thanks so much for the lovely feedback!

We’re really happy to hear the team was quick, helpful, and knowledgeable in getting you set up. Making things simple and stress-free from the start is exactly what we aim for, so it’s great to know that came across.

Thanks for choosing Brillband — we’re always here if you need us.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月10日

Thank you so much for sharing your experience! We're delighted to hear that Alisha was professional, helpful, and able to guide you clearly through the process. We’ll be sure to pass along your kind words — she’ll be thrilled to know she made such a positive impression.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月8日

Thank you so much for this fantastic review! We’re delighted to hear you’re enjoying fast speeds, reliable service, and the added security — all without any surprise price hikes. Keeping things simple, fair, and great value is exactly what we’re all about, so it’s wonderful to know that’s shining through for you.

We’re really proud to be your best internet provider yet!
Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月5日

Thank you so much for taking the time to share this lovely review. We’re genuinely delighted to hear that you enjoyed great service throughout your years with us, and although we’re sad to see you go, we’re really glad your move abroad — and the process of closing your account — felt smooth, fast, and hassle-free.

It’s fantastic to hear Alisha made such a positive impression. We’ll be sure to pass along your kind words — she’ll be thrilled to know she helped make everything straightforward and even enjoyable.

Thank you again for the recommendation, and we wish you all the very best in your new chapter abroad.
Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月5日

Thank you for the lovely review! We’re really glad to hear you’ve had a fast and friendly experience with us — that’s exactly what we aim for. If there’s ever anything more we can help with, we’re always here.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月5日

Thank you so much for sharing this. We’re really glad to hear that Alisha was able to guide you through the tricky setup and make the process feel smooth and professional. She’ll be delighted to know her support made such a difference — she truly is a credit to the team.

If you ever need anything else, we’re always here to help.
Thanks, Team Brillband ❤️