Brillband 

Brillband からの回答

2025年12月4日

Thank you so much for sharing this — it means a lot to hear! We’re absolutely delighted that Scott was able to support you with such perseverance and patience. Awkward complications can be frustrating, so it’s great to know he dug into every avenue to make sure you were connected smoothly and peacefully. We’ll be sure to pass your kind words along to him — they’ll make his day!

Thanks, Team Brillband ❤️

Brillband からの回答

2025年12月1日

Thank you so much for sharing this lovely feedback! We’re delighted to hear that Scott was able to step in and make a stressful house move feel a bit easier. He really is a star, and we’ll make sure your kind words reach him. It’s wonderful customers like you that make what we do so rewarding.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月28日

Thank you so much for sharing this lovely feedback! We’re really happy to hear that Lewis was able to give you such responsive and knowledgeable support — he’ll be chuffed to know he made such a positive impact.

We’re delighted you felt so well looked after.
Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月28日

Thank you so much for sharing your experience with us! We’re really glad to hear that our customer service has stood out for you — being a smaller company means we can stay truly focused on supporting our customers, so it’s great to know that comes across.

Delighted to hear the live chat has been helpful and that the team were able to troubleshoot and get to the bottom of your questions quickly. We always want you to feel supported every step of the way.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月28日

Thank you so much for taking the time to share this wonderful feedback! We’re delighted to hear you’ve been with us since 2023 and that your experience has been consistently reliable. It’s great to know our team has been able to support you quickly when needed — and we’ll be sure to pass your kind words on to Alisha, who will be thrilled to hear she made a difference.

We really appreciate your recommendation — it means the world to us.
Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月25日

We really appreciate you sharing your experience! Delighted to know our speed and support hit the mark for you.
Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月24日

Thank you so much for sharing your experience. We're really glad to hear that our team could stick with you through the modem setup and make sure everything got sorted in the end. It means a lot that you felt supported and found the team friendly and quick to help. Hearing that you’d recommend us for our speed, price, and genuine customer care truly makes our day.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月21日

Hi there, thanks so much for sharing this lovely review. We’re delighted to hear that Lewis was able to understand your situation and get everything sorted quickly and efficiently — that’s exactly the kind of experience we want for every customer.

We’ll be sure to pass your kind words on to him!

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月21日

Hi there, thanks so much for your lovely review. We’re really happy to hear that Lewis was able to make your move to Milrig Road smooth and stress-free. Transferring your service should feel simple, and it’s great to know he helped make your day a little easier!

We’ll make sure he sees your kind words.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月21日

Hi there, thanks so much for your fantastic review. It’s great to hear you’ve had another positive experience with us — and especially with Scott. We love hearing that you feel like a valued customer, because that’s exactly how we want you to feel every time you reach out.

We’ll be sure to pass your kind words on to Scott!

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月21日

Hi there, thanks so much for taking the time to leave such a brilliant review. We’re delighted to hear that Lewis provided great service, really listened to what you needed, and delivered a resolution that exceeded your expectations. That’s exactly the level of support we aim to provide.

We’ll make sure your feedback reaches him — it’ll mean a lot.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月20日

Hi there,

thanks for taking the time to share your review with us. We’re really sorry to hear that you’ve felt unsupported — that’s never the experience we want anyone to have. We’ve now been able to locate your details in our system, but we can’t see any technical support tickets logged from you, which may be why things didn’t progress as they should.

To make sure this is fully investigated, a member of our team will be reaching out to you directly. We want to understand what’s been happening on your side and get everything back on track as quickly as possible.

Thanks again for raising this — we’re here to help.
Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月19日

Hi Allison,

Thanks so much for sharing your experience! We're really glad to hear that you found our customer service brilliant — the team will be chuffed to know their support made a positive impact.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月17日

Thanks so much for taking the time to share this lovely review! We're really glad to hear you’ve had three solid years with us, and even happier that Lewis was able to jump in and get things sorted for you—especially on a Saturday night. He’ll be chuffed to know his extra effort made such a difference.

We’re always here when you need us, and it’s brilliant to know your Brillband experience continues to feel top-notch.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月17日

Thanks so much for leaving a review! We're really glad to hear our team was able to help you get connected smoothly — that first connection moment should always feel easy and stress-free. If you ever need a hand with anything else, we’re right here.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月10日

That’s such a wonderful review — thank you so much for taking the time to share your experience! We’re thrilled to hear that Lewis was able to jump in quickly and keep you updated while things got sorted with CityFibre. We really appreciate your patience and kind words — and we’ll make sure Lewis sees your feedback, it’ll mean a lot to him. Thanks for recommending us!

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月7日

That’s great to hear! We’re so glad you found getting started nice and easy — that’s exactly what we aim for. Thanks for taking the time to share your experience.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月5日

Thanks so much for your lovely review! We’re thrilled to hear you’re enjoying our fast speeds and found setting up your eero router nice and easy. It’s great to know our Customer Service team could quickly sort things out for you — we’ll be sure to share your kind words with them. We really appreciate your recommendation and having you as part of the Brillband community!

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月5日

Hi Jusi,

We’re so glad to hear Lewis was able to get you connected and make the process easy! He’ll be chuffed to know his patience and support made a difference. Thanks for taking the time to share your experience — we’re delighted to have you connected with Brillband.

Thanks, Team Brillband ❤️

Brillband からの回答

2025年11月5日

Hi Ian,

That’s amazing to hear — thank you so much for the recommendation! We’re thrilled you’ve had such a great experience with Brillband and that you’re still with us. Your support means the world to our team.

Thanks, Team Brillband ❤️