Bristolandbathintensivecourses レビュー 85

Bristolandbathintensivecourses からの回答

5時間前

Thank you so much for taking the time to leave such a thoughtful and detailed review — it really does mean a lot to us.

We’re especially pleased to hear how positive your experience was with Abdulrashid. He’s a fantastic instructor who consistently goes above and beyond to support his pupils, and your comments about his patience, clarity, and belief in your ability reflect exactly the standard we aim to deliver across all of our courses.

It’s great to hear how much your confidence has grown in such a short space of time. That’s one of the key benefits of an intensive course — the continuity and consistency allow both you and your instructor to build real momentum. Being able to adapt lessons in real-time and revisit areas without long gaps in between is exactly what helps accelerate progress while still keeping everything safe, structured, and thorough.

You’ve also highlighted something really important that often gets overlooked — having a few hours remaining after the main week can be a huge advantage. Using those sessions closer to your test is a smart approach, as it allows you to fine-tune your skills, reinforce key areas, and go into your test feeling calm, prepared, and confident.

Thank you again for your recommendation. We’re really glad the course has worked so well for you, and we’ll be here to support you through those final hours and all the way to your test.

Wishing you the very best of luck — although with this level of preparation, you’re putting yourself in a great position to succeed! 🚗💨

Bristolandbathintensivecourses からの回答

1日前

Thank you for taking the time to review. We are disappointed in your experience and will learn from this issue.
It appears after you initially requested that your course date be changed your booking was lost on the transference to our new CRM system.
This is our mistake and should not have impacted your course.
As agreed your refund has been arranged and will credit you shortly.
Due to the issues experienced we acknowledge this has taken far longer than we would have expected falling below our core service values.
We have already offered you a £50 Amazon voucher as a sign of goodwill and would encourage you to reach out if we can help beyond this.

Bristolandbathintensivecourses からの回答

2日前

Hi,

Thank you for taking the time to leave such a thoughtful and detailed review — it genuinely means a lot to us.

It’s especially valuable when feedback comes from someone who has seen how things work behind the scenes, as you’ve rightly highlighted that there is often much more involved than people realise. Coordinating instructor availability, course scheduling, and test planning can be complex, particularly in an environment where external factors (such as test availability) are constantly changing.

We’re really pleased that this came across in your experience, and that you recognised the effort our team and instructors put into supporting pupils. Our instructors take a great deal of pride in what they do, and creating a positive, encouraging learning environment is something we place a strong emphasis on — particularly for those who may feel nervous or lack confidence at the start of their journey.

You’re absolutely right that, as with any busy service, there can sometimes be challenges. What’s important to us is how those situations are handled. We are continuously working to improve our communication and internal processes so that we can respond more quickly and effectively when things don’t go exactly to plan.

Your comments about the team’s attitude and commitment are very much appreciated. We do genuinely care about helping people succeed, and it’s encouraging to know that this is reflected in how the business operates day-to-day.

Thank you again for your feedback and for taking the time to share your perspective.

Kind regards,
The Bristol & Bath Intensive Courses Team

Bristolandbathintensivecourses からの回答

2日前

Thank you so much for taking the time to leave this review — it genuinely means a lot to us.

We’re really pleased to hear that your experience with Paul was such a positive one. His patient and understanding approach is exactly what we aim for across all of our instructors, and it’s great to know that this came through during your time behind the wheel. Learning to drive can feel overwhelming at times, so having someone who can break things down clearly and guide you step-by-step makes a huge difference.

We’re especially glad that the way Paul explained the manoeuvres helped build your understanding and confidence. That structured, progressive approach is something we actively encourage, as it allows learners to develop skills properly rather than just going through the motions.

We’ll be sure to pass your kind words on to Paul — feedback like this is always appreciated and really helps reinforce the importance of the work our instructors do every day.

Thanks again for choosing us, and we wish you all the very best with your driving going forward!

Bristolandbathintensivecourses からの回答

2日前

Thank you for such a great review — we really appreciate you taking the time to share your experience.

It’s fantastic to hear that you found your instructor’s teaching style so effective. We strongly believe that learning to drive isn’t just about passing the test, but about becoming a safe, confident driver for life. It’s great to know that this came across in your lessons, with a focus not only on test preparation but also on real-world driving skills.

The way you’ve described the lessons — reinforcing critical skills over time and adapting to a flexible schedule — is exactly what we aim to deliver. Everyone learns at a different pace, so having that structure combined with flexibility is key to building both confidence and competence.

We’ll be sure to pass your feedback on to Paul — he’ll be really pleased to hear this.

Wishing you all the best with your driving moving forward, and stay safe on the roads!

Bristolandbathintensivecourses からの回答

2026年3月23日

Hi,

Thank you so much for taking the time to leave such a fantastic review — it really does mean a lot to us.

We’re absolutely delighted to hear how well things went with Tim. He’s a brilliant instructor and takes real pride in helping pupils build confidence quickly, especially when they may not have had the best experience previously. It’s great to hear he was able to get you test-ready in such a short space of time while keeping things calm, supportive and focused — that’s exactly what we aim for.

Your comments about his patience and approach are spot on, and we’ll make sure this feedback is passed on to him — it will mean a lot.

Wishing you all the best with your driving going forward, and thank you again for choosing us.

Kind regards,
Bristol & Bath Intensive Courses

Bristolandbathintensivecourses からの回答

2026年3月17日

Thank you for your review. I’m sorry to hear that you feel disappointed with your experience.

For clarity, the full course of tuition was delivered as booked, and your instructor completed all of the scheduled hours with the pupil. We’re pleased to see that you were happy with the instructor at the time, as noted in your earlier correspondence.

At the time your course was taken, there were well-documented DVSA test availability issues nationwide, which unfortunately affected many learners and driving schools. A practical test date was secured as a holding date, and we advised that we would continue to monitor for earlier availability. We also suggested the use of a third-party cancellation app and offered to cover the cost to assist in securing a sooner test, however this option was not taken up.

We also confirmed that additional support and lessons would be provided if needed once a test date was in place, to ensure the pupil remained at the required standard.

We did respond in full to your formal complaint and, based on the fact that the tuition had been delivered, the matter was considered resolved in line with our terms.

That said, our aim has always been to help pupils progress to test successfully, and we remain happy to assist further if you would like to get back in touch.

Kind regards,
Bristol & Bath Intensive Courses

Bristolandbathintensivecourses からの回答

2026年3月12日

Hi,

We take feedback like this very seriously and always investigate thoroughly.

From the details in this review alone we have unfortunately been unable to identify the booking being referred to.

If this review relates to a genuine booking, please contact us directly with your full name, course dates and booking reference so we can review the history and refund timeline properly.

We are always happy to investigate any concerns and resolve matters where possible.

Bristolandbathintensivecourses からの回答

2026年3月23日

Hi,

Thank you so much for your kind and detailed review — it’s great to read about your experience.

We’re really pleased to hear how well things are going with Paul. He’s a fantastic instructor who takes a lot of care in building confidence from the ground up, especially with new drivers. It’s great to see the progress you’ve made already — going from no experience to driving independently with confidence is a big achievement.

Your mention of the reverse bay parking is exactly what good training is about — taking the time to work through it properly until it clicks. Everyone finds their own reference points at their own pace, and it sounds like Paul supported you perfectly through that process.

It’s also great to hear your mindset around continuing to build confidence before your test — that approach leads to safer, more capable drivers long term, which is exactly what we want for all our pupils.

We’ll be sure to pass your feedback on to Paul — he’ll really appreciate it.

Wishing you all the best as you continue your journey, and we look forward to helping you all the way through to test success.

Kind regards,
Bristol & Bath Intensive Courses

Bristolandbathintensivecourses からの回答

2026年3月3日

This is a fake review as we have no record of you on our system and there is no such thing as a manual or auto test. You simply take the same test in whatever transmission you choose.

Bristolandbathintensivecourses からの回答

2026年2月17日

Thank you so much for taking the time to write this — it genuinely means a lot to both Tim and the whole team.

Learning to drive is about so much more than just passing a test. For many people it’s confidence, independence, overcoming nerves, and proving to yourself that you can do something that once felt scary. Hearing that Tim was able to support you through that journey is exactly what we hope for every pupil.

Tim really does take pride in building not just driving skills, but belief. Supporting someone who struggles with nerves requires patience, calm reassurance and consistency — and it’s fantastic to hear that you felt understood every step of the way. Those “chats behind the wheel” are often where the real growth happens.

The fact that you’ll carry what he taught you forward says everything. That’s what great instruction is about — not just helping someone pass, but giving them skills for life.

We’ll be sure to pass your words directly on to Tim — feedback like this means more than you probably realise.

Wishing you years of safe, confident and happy driving ahead. You’ve absolutely earned it 🚗✨

Bristolandbathintensivecourses からの回答

2026年1月9日

Thank you so much for taking the time to leave this review — it really does mean a lot to both us and your instructor.

Learning to drive can be stressful, especially when confidence is still building, so hearing that you felt comfortable, understood, and supported throughout your lessons is exactly what we aim for. A calm and patient teaching style makes a huge difference, and we’re proud that your instructor was able to create an environment where you could relax, focus, and grow in confidence behind the wheel.

Driving isn’t just about passing a test — it’s about developing safe habits, good judgement, and belief in your own ability. Knowing that you felt confident while driving tells us that the training was doing what it should: helping you progress at your own pace while still being challenged in the right way.

Thank you again for your recommendation. We wish you every success with your driving going forward, and please don’t hesitate to get in touch if you ever need a refresher lesson, motorway tuition, or any further support in the future. 🚗✨

Bristolandbathintensivecourses からの回答

2026年1月5日

Thank you so much for taking the time to leave such a kind review — it really does mean a lot to us.

We’re absolutely delighted to hear that your daughter passed first time after completing her 20-hour intensive course, and even more pleased that she had such a positive experience with Alan. He’s a highly experienced instructor, and comments about his patience, knowledge, and calm teaching style come up time and time again — so it’s lovely to see that reflected in your experience too.

Intensive courses can be challenging, especially when taken over a short period, so passing first time is a fantastic achievement and a real credit to both your daughter’s hard work and Alan’s instruction. Please pass on our congratulations to her — it’s a brilliant result and a great start to her driving journey.

Thank you again for your recommendation and for choosing us. Reviews like yours genuinely help other families feel confident when deciding who to trust with such an important milestone. We wish your daughter many years of safe and happy driving ahead 🚗✨

Bristolandbathintensivecourses からの回答

2025年12月19日

Hi Toyah,

We’re sorry to read that you feel this way, but we do need to correct a number of factual inaccuracies in your review so that readers have a clear and fair picture.

Your daughter did complete the intensive course, with the remaining hours clearly explained as being conditional on reaching test standard, which unfortunately was not achieved at that stage. This was discussed openly during the course and is standard practice across intensive training.

Following the course, we made multiple attempts to arrange the remaining lessons, including contacting two separate instructors, both of whom confirmed their availability. We have email records showing these efforts. Unfortunately, we did not receive the engagement required to progress the bookings.

We must also clarify that no instructor advised your daughter not to use our company. This statement is untrue and unsupported.

While we understand frustration when expectations don’t align, threats of escalation or demands for a full refund for services that have already been delivered are not something we can agree to. Refunds are issued strictly in line with our published terms, which were accepted at the time of booking.

We remain open to resolving matters constructively and have always aimed to do so professionally and transparently.

— Bristol & Bath Intensive Courses

Bristolandbathintensivecourses からの回答

2025年12月18日

Thank you for taking the time to leave your review, Lewis — and congratulations on your pass.

It’s great to hear how much of a positive impact Alan had on your training. He’s an experienced and genuinely dedicated instructor, and feedback like this reflects exactly the standard he sets. Helping pupils feel supported, confident, and properly prepared is what matters most, and it’s clear that Alan delivered that for you.

Passing a driving test is never just about turning up on the day — it’s about the quality of guidance, patience, and encouragement you receive along the way. We’re really pleased that Alan was able to give you the structure and reassurance you needed, and we’ll be sure to pass your kind words on to him.

Thank you again for choosing Bristol & Bath Intensive Courses and for recommending us. We wish you all the very best with your driving now that you’re on the road — enjoy the freedom and drive safely.

Kind regards,
The Bristol & Bath Intensive Courses Team