Britannia Lanes レビュー 

282
•
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Everyone at Britannia Lanes has been incredibly helpful while I've been organising moving across the country. Special shout out to Rhys and Luke who packed, drove and unpacked my stuff. They were so l... もっと見る

5つ星のうち5の評価

I would not hesitate to reccomend BL to anyone who is moving. From the office staff to the guys who did the packing and moving. They were so professional, helpful and friendly during the whole proce... もっと見る

5つ星のうち4の評価

We had a local move, with all packing by the company. These are not the cheapest local company but the job was completed on time, over two days. Always cheerful but busy. Included an extra drop-off w... もっと見る

5つ星のうち5の評価

A very pleasant company to deal with, a good price, friendly and hardworking team and an office that can solve problems quickly and painlessly. We would definitely use them again

企業情報

  1. 引越業者
  2. ・
  3. バン レンタル代理店

当該企業による記述

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

282件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 66%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(282)

過去12か月のレビュー数: 30件

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5つ星のうち5の評価

In safe hands

We felt in safe hands throughout the moving process from the initial survey to the move itself. The team on the van were amazing. Very efficient and helpful.

2022年12月12日
自発的なレビュー
5つ星のうち5の評価

really helpful people

Communication beforehand was really clear & helpful.
The guys took real care in packing, so nothing was damaged, and it all fitted in (just).
No trouble at all with unloading either.
Highly recommended

2023年1月11日
自発的なレビュー
5つ星のうち4の評価

Nothing was too much trouble for the…

Nothing was too much trouble for the team at both ends. Polite and helpful.
The only reason we didn't give 5 stars is that the settees were not wrapped when we were told they would be at the time of our quotation.

2023年1月6日
自発的なレビュー
5つ星のうち5の評価

Britannia Lanes Exeter

I hired a van to assist a family member move from one house to another. The staff at the Britannia Lanes of Devon (Marsh Barton Branch) were extremely professional and polite. The young lady I first encountered when booking the aforementioned vehicle was polite, professional and knowledgeable of not just the vehicle hire but also of the self storage facility. She is a credit to Britannia Lanes of Devon.
The van I hired met all needs and expectations required of it. Good to drive and took a little amount of diesel to top back up on completion.
Thoroughly recommend their services and I will gladly use again.

2022年12月31日
自発的なレビュー
5つ星のうち1の評価

Poor handling and even worse customer service

This has been my ninth move and whilst I have used the Britannia Group a few times previously my experience of Britannia Lanes has been the worst of all. Damage caused to our personal effects on this occasion has exceeded the total of all damages incurred in the past. The prime damage was caused by negligent handling of an appliance even before it left our property. The director of Britannia Lanes denies responsibility for the actions of her crew and won't even respond to an email request. The matter is being referred to the British Association of Removers

2022年10月10日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Good afternoon,

I am sorry to read your review following our numerous emails over the past week. In these emails, I have outlined your two options with regards to making a claim for the damage that was unfortunately sustained during your removal. I am sorry that these two options are not your expectation but are the in line with the Terms & Conditions of the contract you entered which were confirmed to you before your removal was undertaken.

Kind regards,

Sarah Lane
Britannia Lanes

5つ星のうち5の評価

Take my tip and buy the best!

The Lads at Britannia Lanes really know how to pack things up. They are not stingy with the paper and cardboard and don't slack on the job. Take my tip and buy the best!

2022年10月19日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Thank you for taking the time to review your removal service, we're really pleased you were happy with the crew and packing. Kind regards, Alexandra

5つ星のうち3の評価

Unfinished business

My furniture has gone into store , and so I cannot truly review until it is in my new home . I have used your company several times in the past and have always had a good experience .Hoping for the same again !

2022年10月13日
自発的なレビュー
5つ星のうち5の評価

Britannia Lanes Devon move

Britannia Lanes Devon moved us from Wiltshire to Devon and the service they provided was excellent. Uncomplaining about the heavy boxes and awkward shapes they had to load for us, polite and respectful of our property. Also helped with items that weren’t being moved by them as we had a few issues with the weight of our fish tank! Special mentions to Dan, Tony P, Tony C, Dave, Tony F, Hayden and Steven who covered the 3 days of the move. Highly recommended.

2022年10月13日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi Carol, thank you for taking the time to review the service provided, we really appreciate it and we're pleased you were happy with your crew. I hope you've settled well in Devon. Kind regards, Alexandra

5つ星のうち5の評価

Excellent service

I have used this company many times to ship goods to New Zealand including our house contents in late 2018 when we emigrated. I have always found them to offer a friendly professional service and would not hesitate to recommend them.

2022年10月17日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Hi Tim, I'm really pleased you've been happy with the services provided and I hope you're enjoying life in New Zealand. Kind regards, Alexandra

5つ星のうち5の評価

Highly recommend

Highly recommend, really good customer service, very competitive price, and the Van was lovely to drive! Thankyou very much.

2022年10月6日
自発的なレビュー
Britannia Lanes ロゴ

Britannia Lanes からの回答

Thank you for taking the time to review the service we've provided, I'm really pleased you were happy with the process and vehicle. Kind regards, Alexandra

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