Stuart Wilkes and Ben Smart attended my property for the fitting of a new kitchen last week and the week before and I have to say I was absolutely thrilled with the finished results. Not only that -... もっと見る
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Always a great service offered by the Bromford team. They are very prompt in responding to any repair requests. Customer service experienced from Dawn on my most recent telephone callback was... もっと見る
I'd leave zero stars if I could absolute joke! Company policies mean nothing to them They even try to carry out structural work without building regulations approved by the council (I rang Building... もっと見る
企業が回答しました
The bathroom fitters were brilliant very professional and did a very good job. Didn't leave anything unturned ensuring everything was completed to standard. Jack kept me informed throughout the proce... もっと見る
企業が回答しました
企業情報
当該企業による記述
We're proud to be one of the largest housing associations in the country, with over 47,000 homes across central and southwest England. But what really matters to us is not just the homes we provide, but the people who live in them. We care deeply about the 110,000 people who call our homes their own, and we want to help them thrive. We believe that a safe, warm, and secure place to live is just the beginning. With the right support and someone who believes in your potential, there’s no limit to what you can achieve. Our customers are more than just tenants. Whether you're renting a home, garage, or commercial space we’re here for you. That’s why we invest in relationships and work hard to connect with every person. When our customers succeed, we succeed—and that success drives us to do even more. You can get in touch with us by visiting https://www.bromford.co.uk/get-in-touch/ And at Bromford Sales, no matter what your home ownership goals are, we help them to become a reality. Whether you're taking your first step onto the property ladder, are an existing Bromford homeowner, or seeking a fresh start, we're here to help you on your journey. Visit www.bromfordhomes.co.uk to find out more.
連絡先
Shannon Way, GL20 8ND, Tewkesbury, 英国
- 0330 1234 034
- customerservices@bromford.co.uk
- bromford.co.uk
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96%に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lee Nightingale was amazing
Lee Nightingale was amazing! Not only super friendly as I had my severely 6yr old autistic son running around, instead of measuring and making a date to come back, he came back within 30 mins to fix my broken fence as he knew my son could escape from there at any given moment! Thank you so much Lee! You’re a credit to Bromford repairs! Mercedes

Bromford からの回答
Richard Heard was very professional and…
Richard Heard was very professional and friendly and did a fantastic job securing the broken kickboards in the kitchen.

Bromford からの回答
Had Dan Reading come today to do some…
Had Dan Reading come today to do some touch up plastering in my daughters bedroom, friendly lad,he done a fab job. Even touched up a bit in my living room thankyou, 😀

Bromford からの回答
Rich herd attended my property today to…
Rich herd attended my property today to carry out various repairs, he’s done an excellent job. I’m very happy with the work carried out today. It’s nice to have a friendly work man attend.

Bromford からの回答
My job on my property was done earlier…
My job on my property was done earlier due to a job cancellation which I was quite happy with.

Bromford からの回答
I had my kitchen replaced
I had my kitchen replaced, I was dreading it to start with, i also have 2 labradors, Jack, was great from start to finish, letting me know when he was going for lunch, so I could let the dogs out in the garden, as my kitchen is at the back of the house, he definitely took the stress out of it all for me, hes a lovely lad, pleasure to have around, thank you so much Jack

Bromford からの回答
Finally, a helpful Engineer
The engineer, Lee Nightingale, was on time and very polite. He treated my home with respect and did a thorough inspection. He gave me options as to how we could resolve the issue and made sure I was completely happy with the decision. After he had completed the work we talked me through what he had done and I am very impressed with the standard of work. Not all Bromford engineers take time and effort to help. Thank you Lee.

Bromford からの回答
Adam and Lee p done an amazing job…
Adam and Lee p done an amazing job lovley guys polite and helpful left job all clean and tidy job well done thankyou

Bromford からの回答
I have since moved on from this tenancy…
I have since moved on from this tenancy in Banbury, but I feel it is important to share my experience so others know what to expect.
During my time living there, I approached Jodie Hazley, Neighbourhood Coach at Bromford Housing’s Banbury office, for urgent assistance with serious and ongoing anti‑social behaviour from neighbouring properties. The situation had deteriorated to such an extent that I was unable to use my own garden safely or comfortably.
Regrettably, the support I received was completely inadequate. Instead of the empathy, practical guidance, and appropriate action one would expect from someone in this role, I was met with an unprofessional approach, unnecessary intrusion, and a total lack of meaningful assistance. No steps were taken to resolve the issue, and I was left without the protection or support that a tenant should be entitled to receive.
It is my view that further training in professional conduct, tenant care, and appropriate boundaries would be of significant benefit. Everyone deserves to feel safe and respected in their own home, and to receive helpful, respectful service when they reach out for support.

Bromford からの回答

Bromford からの回答
Darren was very helpful fixed my dor…
Darren was very helpful fixed my dor very polite
Grate guy!

Bromford からの回答
Matthew Turner worked really well…
This review is for my mother's house and NOT,mine.
Matthew Turner worked really well considering what he was up against in my kitchen, as the walls and ceiling fell down,which then put his work back ,and he still managed to finish near the target time.

Bromford からの回答
Darren the plumber saved the day, toilet fixed.
Darren the plumber came to address a noise from the plumbing from the toilet and a leak, he was very friendly and thorough, the toilet internal system had to be replaced and the whole system resealed, as there is an elderly lady there he made sure he got it up and running quickly, very pleased

Bromford からの回答
I had a new kitchen fitted and from…
I had a new kitchen fitted and from start to finish the kitchen fitter Rory Walker kept me updated each step. He was very friendly polite and very tidy and did an amazing job and am loving my new kitchen. Thanks very much.

Bromford からの回答
Work carried out by Lee and Mike today
Work carried out by Lee and Mike today, where friendly and polite and kept me updated about the whole process.
Took shoes off when going across the carpet without having to be asked, that's 5 stars in my eyes.
Thanks guys

Bromford からの回答
Had our new windows installed today
Had our new windows installed today. Leroy, Martin and Kevin done an excellent job

Bromford からの回答
Michael robbins very good person on…
Michael robbins very good person on time very clean and tidy

Bromford からの回答
Tyrone was great and fixed the plumbing…
Tyrone was great and fixed the plumbing problem expertly. He’s done few of my repairs and always does a great job.

Bromford からの回答
Neighbourhood couches are a pointless job role
Personally I have found the repair teams good. However that's as far as it goes.... in terms or rent they are ment to be affordable housing but would say they are just average so don't agree fully with the statement "affordable" with the problem you have and I am in a new build house...
the neighbourhood coach are a joke no point even having that job role as they do nothing if you have a problem. You have your housing stinking of cannabis all day and all night on one side and on the other side sniffing and dealing other nacotics all doing so with children around so another great generation will be here!!! Better off being in a ghetto least the rent is cheaper and the council tax is too!
The company needs robust things that will be tolerated and won't be tolerated! A
Drug test should be done as mandatory requirement as a minimum base line.
Bring standards to the country!

Bromford からの回答
Garden
I highly recommend Rick, very pleased with the work he did very clean nice bloke, done a brill job thankyou

Bromford からの回答
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