Bronte by Moon レビュー 

155
•
TrustScore 5段階評価の4.5

4.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My experience with this company was excellent. I really love the quality of the wool scarves they sell. I had a small problem with my order and they took care of it expeditiously and to my complete... もっと見る

5つ星のうち5の評価

Bought two tartan ruanas and a blanket for cosy sofa evenings in the winter. The colours come up a shade deeper than on screen but that feels perfect. I love the products and the bring an immediate w... もっと見る

5つ星のうち5の評価

Ordered the Harlequin Eau De Nil throw - felt that opening the box and unveiling the items inside, should have been accompanied by a fanfare. Absolutely beautifully made, though the central blue colou... もっと見る

5つ星のうち5の評価

I first bought a Bronte by Moon blanket 8 years ago from the Yorkshire sculpture park gift shop and it’s still my favourite. I have bought many more since. This time the cushions and blankets were a b... もっと見る

企業情報

  1. インテリア デザイン店
  2. ・
  3. ファッション アクセサリー店

さまざまな外部ソースから提供された情報

We craft our beautiful ranges of throws, cushions and fashion accessories from the historic Moon mill in Guiseley, Yorkshire. Established in 1837 and with over 180 years of proud British manufacturing & design heritage already to our name, we are now one of Great Britain’s last remaining vertical woollen mills.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

155件のレビュー

5つ星
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1つ星

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4.7

すべてのレビュー

(155)

過去12か月のレビュー数: 0件

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5つ星のうち5の評価

Luxurious quality.

Bought two tartan ruanas and a blanket for cosy sofa evenings in the winter. The colours come up a shade deeper than on screen but that feels perfect. I love the products and the bring an immediate warmth while simultaneously lifting the room beautifully. In a word, lush.
I've bought throws and cushions previously and they're hard-wearing and comforting. So glad I found this site.

2020年12月4日
5つ星のうち5の評価

Union Jack throw

The Union Jack throw is lovely, very high quality as always from Moons - we have over the years bought lots of items - jackets, sweaters, throws, material for blinds and footstools and it never disappoints !

2020年12月4日
5つ星のうち4の評価

The process online was a little…

The process online was a little confusing and the package took longer than I expected even with covid going on however I’m sure my father will love it as his previous one is quite old and tatty and he thought he couldn’t replace it so it’ll be a nice surprise at Christmas thank you

2020年12月4日
5つ星のうち2の評価

I haven’t opened the box and I’m sure…

I haven’t opened the box and I’m sure the throw is fantastic however I appreciate to putting your logo on the box but it’s contents descriptor is also visible so my partner accepted the box at our front door. That’s one Xmas pressie that is not going to be a surprise! So just a little disappointed at this end. Sincerely Martin Mulchrone.

2020年12月2日
5つ星のうち1の評価

Severely Bad Communication

This is the first negative review I have ever had to give but worth being aware of. Firstly, I have a friend who has these cushions, and they are lovely, which is why I ordered them.

However.... I ordered 5 cushions on the 29th Oct. After 5 days they had not arrived, so I emailed (as I can’t find a number to call anywhere). No answer. So I sent a message on social media... no answer. Finally, I sent another email and got a response... I was told to call the courier myself. I did, despite the order still showing as ‘processing’ on the order page of the site. The courier advised they were delivered and left outside the front door... on the day in question I was at work and they would have been there for 7 hours... an issue that could have been remedied had I receive ANY kind of correspondence to say items were dispatched. I contacted back to advise of this, to which they responded with an apology and advised a reorder would be sent.... 4 days further and still no cushions. I’ve followed up with 2 emails to ask for an update but no reply.

Honestly, I would buy these in store, but avoid website orders like the plague.

2020年11月12日
Bronte by Moon ロゴ

Bronte by Moon からの回答

Hi John,

Very sorry to read about your poor experience shopping with us.

With regards to your feedback, we will very soon be publishing a dedicated phone number on our website for online order customer care, and will review our email policy to ensure all requests are responded to within a shorter time frame.

Our cushions are all made to order (sewn up within our Yorkshire mill by a small team of machinists) which could be why your re-order took a little longer than usual to despatch. We hope you have received your desired items since this review and are happy with the products, and apologise once again for the poor communication on our part.

Best wishes,
The Bronte by Moon Team

5つ星のうち5の評価

Simply beautiful!

I’m so glad I’ve finally treated myself to some blankets- they are simply beautiful! Made from the softest Merino wool, they look and feel fabulous. Well priced too.

2020年11月7日
5つ星のうち5の評価

Excellent service

Excellent service , very prompt with my order and I am very pleased with the design and quality of my purchases. I will certainly recommend you to to friends and family

2020年11月7日
5つ星のうち5の評価

Excellent service

Excellent service. User friendly website.
Prompt delivery. Beautifully packaged. Super throw.
My 3rd Bronte by Moon throw. Delighted. Thoroughly recommend. Thank you to all at Bronte by Moon. Wanda.

2020年11月5日
5つ星のうち5の評価

Love this scarf

Love this scarf! So soft and such good quality - cannot wait to get out and wear it. Everything was so easy and it was delivered so quickly. Alreadyadding other things to my wish list. Would highly recommend

2020年11月3日
5つ星のうち2の評価

After care leaves a lot to be desired.

Whilst the quality of these products is great, the after service is poor. I am trying to send back part of an order which I made with them and I have sent 3 e-mails, over 3 days, to request information about returns and have still heard nothing back. This is becoming a stressful purchase.

2020年11月2日
Bronte by Moon ロゴ

Bronte by Moon からの回答

Hello Mrs Rice,

We’re very sorry to read of your problems with our communication having received your order and wanting to part return.

Would you mind forwarding on your email(s) to marketing2@moons.co.uk from which our marketing team will make sure it is sent to the correct contact to be dealt with ASAP.

Many thanks,
The Bronte by Moon Team

5つ星のうち5の評価

I first bought a Bronte by Moon blanket…

I first bought a Bronte by Moon blanket 8 years ago from the Yorkshire sculpture park gift shop and it’s still my favourite. I have bought many more since. This time the cushions and blankets were a bit slow to come and I replied to an email asking me for a review to say I hadn’t yet received them. They responded straight away and sorted it out. The mohair cushions and two blankets (bought for socialising outside over the winter) could not be better quality or more gorgeous colours. Do support this fantastic company if you can - you won’t regret it!

2020年10月23日

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