Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... もっと見る
企業が回答しました
I contacted Brother and Kin with a small issue regarding my hoodie I purchased. The issue was resolved so easily and quickly due to Millie’s help in the situation. I will definitely be purchasing aga... もっと見る
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Ordered various items over the years and never disappointed at the quality. Top quality clothing. Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable),... もっと見る
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3.6
まあまあ
227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service from Ethan
Great customer service from Ethan, resolved the issue so efficiently and so friendly. 10/10!
2024年12月4日
自発的なレビュー
Brother and Kin からの回答
Hey!
Thank you so much for taking the time to leave us with a 5* review, we're so happy to receive this rating!
It makes our day to hear that Ethan was able to provide great customer service and help resolve your issue, I will be sure to pass your lovely comments on to him.
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hey Sarah,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We’re pleased to hear that you were happy with the service provided and the quality of our products. It’s always our goal to provide the best service possible, and we’re so glad to hear we met your expectations.
If there’s anything else we can do for you, don’t hesitate to reach out!
Best wishes,
Brother + Kin
The server is very poor!!!
2024年11月21日
Brother and Kin からの回答
Hey Darius,
Thank you for taking the time to leave a review of your shopping experience with us.
We understand your frustration with the server performance. We strive to provide a smooth and enjoyable experience for all our customers and have highlighted this with our Technical Team.
Best wishes,
The Brother & Kin Team
Brother and Kin からの回答
Hey Poppy,
Thank you so much for leaving us a 5* review!
We're glad to hear your order arrived on time. We always aim for timely deliveries, and it's great to know we met your expectations.
Quality is important to us here at Brother + Kin, and we're so happy this is reflected in your recent order.
We can't wait to see you at checkout again soon!
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hey Mary,
Thank you for leaving us with a 5* review, this means so much to us!
We're so happy to hear you've had a positive experience shopping with us and that you love your Hutch Knit Jumper!
We always strive to provide the best quality products and we're so glad this is reflected in your order.
Best wishes,
Brother + Kin
On time delivery
2024年11月22日
Brother and Kin からの回答
Hey,
Thank you so much for taking the time to leave us a review!
We're glad to hear your order arrived on time. We always aim for timely deliveries, and it's great to know we met your expectations.
We appreciate your support!
Best wishes,
Brother + Kin
Amazing delivery !
Amazing delivery !! Ordered on Sunday afternoon and received on Tuesday :)
2024年11月18日
Brother and Kin からの回答
Hey Annabelle,
Thank you so much for taking the time to leave us with a review!
We're thrilled to hear you order arrived promptly. We always aim to get your orders to you as quickly as possible, and it's great to know we hit the mark.
Thanks for choosing us, and we look forward to serving you again soon!
Best wishes,
Brother + Kin
Clothing has amazing quality
2024年11月6日
Brother and Kin からの回答
Hey Sayed,
Thank you so much for leaving us a 5* review!
We're so pleased to hear that you love the quality of your new Hutch Knit Jumper. Quality is so important to us here at Brother + Kin, and we're so happy this is reflected in your recent order.
We hope to serve you soon!
Best wishes,
Brother + Kin
Poor quality in my opinion
Poor quality in my opinion. Huge sizing compared to most oversized sizing and the tshirt came with stains on which I’m guessing someone wore and sent back!
2024年11月2日
Brother and Kin からの回答
Hi,
Thank you for your review.
We understand your disappointment with the quality and sizing of the t-shirt. We strive to provide our customers with the best possible experience and appreciate you bringing this to our attention.
Best wishes,
The Brother & Kin Team
Brilliant brand
Brilliant brand, brought a lot from them now and the quality is great. Quick deliveries too. Their Stack Knit Zip Up jacket I have in both colour-ways and are the BEST things I’ve bought in a while.
2024年10月31日
Brother and Kin からの回答
Hey Brad,
Thank you for taking to the time to share your feedback. We're so glad to hear such positive comments and we're so grateful for your support.
It makes our day to hear that you're loving our Stack Knit Zip Ups, be sure to tag us in any pictures!
Have a great day!
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hey Sarah,
Thank you so much for taking the time to leave us a review!
We're so glad to hear such positive comments and we're so grateful for your support.
We hope to serve you again soon!
Best wishes,
Brother + Kin
My current favourite brand
My current favourite brand, products are all top quality and very reasonably priced, refreshing in this day and age to get premium quality and style for a fair price
2024年10月30日
Brother and Kin からの回答
Hey Will,
Thank you for taking the time to leave us with a review!
It makes our day to hear that you're enjoying our products and that you appreciate the quality and value we strive to offer.
We look forward to seeing you at checkout again soon!
Best wishes,
Brother + Kin
Exchanged jumper quickly
Exchanged a jumper for for the smaller size with fast and clear updates.
2024年11月2日
Brother and Kin からの回答
Hey Jonah,
Thank you so much for leaving us with a positive review, your feedback means so much!
We're glad to hear you had a smooth and easy experience shopping with us and exchanging your order. We hop you love your Hutch Knit Jumper!
See you at checkout again soon!
Best wishes,
Brother + Kin
Unclear stock number issues
Bought an item but has been refunded as apparently it is not available in stock, when it clearly said it was in stock at time of purchase.
2024年10月28日
Brother and Kin からの回答
Hey!
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by this issue. - We understand how frustrating it is to order an item that appears in stock, only to be informed later that it’s unavailable.
This situation is certainly not the experience we want our customers to have, and we’re currently reviewing our inventory system to prevent this from happening again in the future.
We completely understand your disappointment, and we would love to make this right next time!
We truly appreciate your feedback and hope to have the chance to serve you better in the future.
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hi Kerry!
We're so glad to hear you had a positive experience with our website, delivery, and clothing. - We strive to make shopping easy and enjoyable for our customers.
Thank you for shopping with us, and we look forward to seeing you again soon!
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hi Sophia!
We're so sorry to read of your experience, this is not the level of service we wish to provide and would love the opportunity to get this resolved for you.
We can see our team have resolved this via email for you and provide an explanation on why your parcel was being returned to our warehouse.
If you have any further questions, please do not hesitate to get back in touch.
Best wishes,
Brother + Kin
My boyfriend absolutely loves the…
My boyfriend absolutely loves the hoodie. Great quality and heavy.
2024年10月21日
Brother and Kin からの回答
Hi Georgia!
Thank you for sharing your feedback.
Quality is so important to us here at Brother + Kin, so we are glad you agree and that this is reflected!
Thank you for shopping with us, and we hope to see you again soon.
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hey!
We appreciate you taking the time to share your feedback.
We're so pleased you are happy with your order, and we look forward to seeing you making more orders with us in 2025!
Best wishes,
Brother + Kin
Very high quality knit
Very high quality knit, faire prices looks and feels amazing. Fit is amazing perfect for creating a nice waist to shoulder ratio.
2024年10月18日
Brother and Kin からの回答
Hi Nikolas!
Thank you so much for your review.
We’re thrilled to hear that you’re happy with the quality, fit, and overall look of the knit!
Thank you for choosing us, and we hope to see you again soon.
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hi Jenny!
Thank you for your review.
We’re thrilled to hear that you were pleased with the speedy shipping and the product. - Your satisfaction means a lot to us!
Best wishes,
Brother + Kin
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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