Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... もっと見る
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Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... もっと見る
企業が回答しました
I contacted Brother and Kin with a small issue regarding my hoodie I purchased. The issue was resolved so easily and quickly due to Millie’s help in the situation. I will definitely be purchasing aga... もっと見る
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Ordered various items over the years and never disappointed at the quality. Top quality clothing. Ordered two jumpers on Black Friday - it took a little longer than usual to ship (understandable),... もっと見る
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3.6
まあまあ
227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Made a mistake with the order on my…
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice person
2026年6月17日
自発的なレビュー
Brother and Kin からの回答
Hi Shauna,
Thank you for taking the time to leave your review.
We are thrilled to hear Rosie was able to resolve your order so positively. - We will be sure to pass this review over to her.
Please keep your eyes peeled for what's to come in the remainder of BK26!
Best wishes,
Brother and Kin
Ordered next day on a Thursday albeit…
Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays.
Spoke to CS for refund of delivery costs and they wasn’t interested. Won’t be ordering from there again.
Ended up returning the item as the quality wasn’t great anyway.
2026年5月15日
Brother and Kin からの回答
Hi Josh,
Thank you for sharing your experience, we can only apologise if this was negative for you.
Unfortunately, as your order was placed after the cut-off point on Thursday, using a Monday-Friday delivery service, your order will not have been delivered to the following working day, and in this instance this will have been a Friday.
As your order was then delivered in the correct timeframe we were unable to issue you with a refund.
We are sorry for any disappointment caused by this, and we hope if you do shop with us again, that your experience is much more positive.
Best wishes,
Brother and Kin
Fast efficient service!
2026年5月12日
Brother and Kin からの回答
Hi Neil,
Thank you for leaving your review, we really appreciate this!
We're glad to hear you're happy with you Brother and Kin pieces, we can't wait to see what you purchase next.
Have a great day!
Best wishes,
Brother and Kin
Millie was extremely helpful and…
Millie was extremely helpful and efficient, great customer service!! Will definitely be a returning customer.
2026年6月3日
自発的なレビュー
Brother and Kin からの回答
Hey Chloe,
Thank you so much for your kind words!
We’re delighted to hear that Millie was extremely helpful and efficient, and that you received great customer service. We’ll be sure to pass your feedback on to her - she’ll really appreciate it!
We’re also so pleased to hear you’ll be a returning customer. We look forward to welcoming you back again soon!
Best wishes,
Brother + Kin
In love with the products
2026年5月4日
Brother and Kin からの回答
Hey Adri,
Thank you for taking the time to leave a 5* review!
We’re so happy to hear you’re in love with the products. It means a lot to us that you’ve had such a positive experience, and we really appreciate you taking the time to share it.
We can't wait to see what you pick up next!
Best wishes,
Brother + Kin
Terrible customer service
I returned all the clothes from my order and they told me I hadn't returned one of the items and they weren't going to give me the money back. I know for sure I included it, and the company never provided any proof that the item wasn't in the parcel. They couldn't provide the weight of the parcel to me, or any video of opening the parcel, or any other conclusive proof that I hadn't included it. Customer service also ignored me for 2 weeks and I had to remember and send a follow up email. I assume this is part of their tactic to simply make people forget these issues. I had to chase them back and forth for ages and threaten to issue a chargeback with my credit card provider before they finally gave me the refund, which they described as a "goodwill gesture" and acted like they were doing me a massive favour 🤦
2026年4月24日
Brother and Kin からの回答
Hi Harry,
Thank you for your review, we appreciate your feedback.
From looking into this further, we can see one of your item was not refunded as this was not included within the returns parcel when our Returns Team came to process this.
We usually ask for your proof of postage receipt is scenarios such as this, however as you were unable to provide this this meant our Team could not honour the refund.
After reviewing this with management, your refund was honoured as a goodwill gesture.
If there are any further issues, please do not hesitate to get back in touch with our Team.
Best wishes,
Brother + Kin
Fabulous quality
Fabulous quality, excellent service and packaging is beautiful, thanks to brother & Jin🙌
2026年5月16日
Brother and Kin からの回答
Hello Lorraine,
Thank you for the 5* review!
We are thrilled you love the quality of our pieces, it makes our day to hear this!
Please stay tuned for what's to come in the remainder of BK26.
Best wishes,
Brother + Kin
Beware! Short return window
Beware! This company does not have a 30 day return period as standard, like most other decent companies.
Was not able to return my items even though I was only 3 days outside of the return period. A ‘computer says no’ response was given. I’d rather shop from companies with more of a human goodwill attitude to customer service. Won’t be buying from them again.
2026年4月16日
Brother and Kin からの回答
Hi Sally,
Thank you for your review, we appreciate your feedback.
We can only apologise for any disappointment caused by our Returns Policy, however we always recommend you check this prior to placing an order.
We need to ensure fairness to all customers and this is why a return was refused on this occasion, however we will take your feedback on board.
Best wishes,
Brother + Kin
Quick and Easy
I contacted Brother and Kin with a small issue regarding my hoodie I purchased. The issue was resolved so easily and quickly due to Millie’s help in the situation. I will definitely be purchasing again from this website as the quality of clothes is very very good.
2026年5月13日
自発的なレビュー
Brother and Kin からの回答
Hi Max,
Thank you for your review, we really appreciate this!
We're pleased to hear Millie helped resolve your query, we will be sure to pass your review over to her.
We really appreciate your support!
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hi Brad,
Thank you for the 5* review, we're pleased to receive this rating from you.
We're glad to hear you're happy with you Brother + Kin pieces, we can't wait to see what you purchase next.
Have a great day!
Best wishes,
Brother + Kin
Good quality clothing
Good quality clothing, but I had to size up two sizes because of item length. The hoodie I ordered also seems to be covered in small balls of its own material after two wears. Nothing that can’t be easily fixed
2026年2月12日
Brother and Kin からの回答
Hi Tom,
Thank you for leaving us with a review, we really appreciate this.
We are pleased to hear you are happy with the quality of your new pieces. - The feedback in regard to length of the item will be passed on!
Please stay tuned for what's to come in the remainder of BK26!
Best wishes,
Brother + Kin
I ordered a jumper at Christmas….
I ordered a jumper at Christmas, came within the delivery time but the wrong size was delivered. Sent it back. Was sent a gift voucher to order again. Ordered new jumper and had to pay for delivery a second time. Received the wrong jumper (Was a girls jumper from sisters and seekers). Returned again. Ordered another jumper after receiving gift voucher again… and had to pay for delivery again… jumper was delivered, the right colour but the wrong size. Like come on, how bad can you be.
2026年3月26日
Brother and Kin からの回答
Hi Ben,
Thank you for taking the time to share your experience, your feedback is always appreciated.
We are sorry to hear of the issues you have faced, and as we would love to have your experience tuned back around, a member of our Community Care Team has been in touch via email.
Best wishes,
Brother + Kin
Easy Returns
Ordered the wrong size and missed return window as I was away. Millie responded really quickly and was able to help me make the return for full refund.
Really great service - thanks!
2026年4月22日
自発的なレビュー
Brother and Kin からの回答
Hello Emile,
Thank you for your review, we really appreciate this!
It makes our day to hear Millie was able to resolve your query so efficiently. - We will make sure this review reaches her.
We hope to see you again at checkout soon!
Best wishes,
Brother + Kin
Brother and Kin からの回答
Hi Carl,
Thank you for taking the time to leave us a review, we're so pleased to receive this rating from you.
We're glad to hear you're happy with the quality of your hoodie, we take pride in the quality of our pieces, so it makes our day to hear this is reflected in your order.
We hope to see you at checkout again soon.
Best wishes,
Brother + Kin
Sorted my issue within minutes
Sorted my issue within minutes, very professional, definitely order again
2026年4月3日
自発的なレビュー
Brother and Kin からの回答
Hello Ryan,
Thank you for taking the time to leave us with a review!
It makes our day to hear our Community Care Team resolved your issue so quickly. - We always aim to provide fast, quality customer service.
We look forward to seeing what you order next.
Best wishes,
Brother + Kin
Absolutely great quality
Love the texture of the soft knitted jumper I got highly recommend!!
2026年3月3日
Brother and Kin からの回答
Hi Spence,
Thank you for your review.
We are thrilled to hear you love the quality and texture of your Hutch Knit Jumper. - This is a fan favourite for sure.
We hope to see you again at checkout soon!
Best wishes,
Brother + Kin
Overall pleasant experience and the…
Overall pleasant experience and the quality is actually decent. Returned one item and no problems.
2026年2月27日
Brother and Kin からの回答
Hello!
We really appreciate your review.
It makes our day to hear your experience was so positive, and we hope to see you again at checkout very soon!
Best wishes,
Brother + Kin
Very fast delivery.
Goods were just as described but delivery was even faster than stated. Thank you.
2026年2月26日
Brother and Kin からの回答
Hello,
Thank you for the 5* review!
We thrilled to hear you were pleased with your new BK pieces. - It also makes our day to hear your order arrived so quickly.
Your support is always greatly appreciated!
Best wishes,
Brother + Kin
Everything was easy
Everything was easy, smooth n quick delivery.
No problems.
Will buy again v soon as product quality is top stuff.
2026年2月13日
Brother and Kin からの回答
Hey Spencer,
Thank you for taking to the time to share your feedback. We're so glad to hear such positive comments and we're so grateful for your support.
We're thrilled to know you love the quality of the items in your recent order and we hope to see you shop with us again soon.
Best wishes,
Brother + Kin
the jumper got bobbly after 2 washes…
the jumper got bobbly after 2 washes when i followed the washing instructions do not recommend to anyone
2026年2月3日
Brother and Kin からの回答
Hey Makayla,
Thank you for taking the time to leave us a review.
We’re very sorry to hear about your experience with the item you received. We take great pride in offering high-quality products designed to last, so it’s disappointing to learn that this hasn’t met your expectations.
We can see that the advisor assisting you previously requested images of the faulty item, but we haven’t yet received a response.
If you still require assistance, please feel free to reply to our email, we’ll be more than happy to help further.
Best wishes,
Brother + Kin
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