I cannot praise BS Marson and Sons enough, nor John Lloyd, general manager for exceptional customer service. There arenât many dealerships left like this that have a family feel and treat their custom... ãã£ãšèŠã
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After purchase, and rightly or wrongly, I did leave a 5 star review, however, as you will see continued ownership turned into a nightmare; this is the story as fact... ãã£ãšèŠã
Pleasant & stress free purchase, Steve Marsland was brilliant & helpful, I genuinely felt that everyone at BSMarsons go above and beyond during the purchase process and after sales care! Will defi... ãã£ãšèŠã
I had a very bad experience with BS Marson. Literally the day after buying the car, the alarm went off and the power steering wouldn't function. For about 6 weeks I had to go back and forth to the gar... ãã£ãšèŠã
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Visit BS Marson Fiat in Newcastle-under-Lyme, Staffordshire established dealership and servicing specialist. Explore our website and browse through our stock for the full range of offers.
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ST5 2HN, Staffordshire, è±åœ
- bsmarson.co.uk
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Excellent car purchase experience
Have just bought a car online from BS Marson. Very impressed with whole experience from first contact to delivery. One of the very few motor dealers I have dealt with who offer really helpful and honest customer service and deliver on all promises made, including returning phone calls and providing a car exactly as described. Steve Marsland was particularly helpful throughout the purchase process. Highly recommended!
Great big thank you to marsons serviceâŠ
Great big thank you to marsons service department. First class treatment and my car looked like it had a full valet ! Fitted in a service and mot within a few hours .cannot thank you enough.
Worse ever experience with BS Marson &âŠ
Worse ever experience with BS Marson & Sons
The aftersales service was poor. Keep delay the repair. Never response to emails. Not recommended to anyone.
Worst place ever been would notâŠ
Worst place ever been would not recommend at all people arenât nice at all service is terrible
Returning customer
Returning customer. Car serviced and MOT today. I canât go without saying what a wonderful and efficient service I received as a customer. Highly recommended. Everything explained and nothing was too much trouble. Money well spend. I look forward to returning. A high example is set and maintained in all aspects of their business including initial phone call, staff, administration, service technicians and Covid guidance. Thank you very much
Returning customer
Just had my third car through BS Marson. Great deal, super service. I am delighted with my beautiful Red Fiat 500.
Excellent
I cannot praise BS Marson and Sons enough, nor John Lloyd, general manager for exceptional customer service. There arenât many dealerships left like this that have a family feel and treat their customers as friends, indeed many of us are, and many of us have been customers upwards of 10 years. Thereâs no smarmy sales execs here. Just good old honest and down-to-earth staff.
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