Buckingham Luxury Vacation Rentals レビュー 

102
TrustScore 5段階評価の4.5

4.3

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5つ星のうち1の評価

The driveway and road was completely iced over and resulted in us having to buy chains in order to access the rental. We expected the rental to be accessible considering the area had not received sno... もっと見る

企業が回答しました

5つ星のうち5の評価

The Wilderness Lodge was absolutely perfect for our group. Everything was in great shape, we had everything needed for cooking, eating, linens, etc. Loved the heated towel racks and heated tile floo... もっと見る

5つ星のうち5の評価

The folks at Buckingham were friendly, responsive, and capable. Asks we had around the house were handled promptly (in one case, by their dedicated IT person—a luxury we've never had at other rental... もっと見る

5つ星のうち5の評価

Exceeded our expectations! From the very beginning, I felt taken care of by Cristina and Paul! They were extremely accommodating and friendly! The properties we viewed were all very well-maintained... もっと見る

企業が回答しました

企業情報

  1. 貸し別荘
  2. 旅行代理店

さまざまな外部ソースから提供された情報

Buckingham Luxury Vacation Rentals is a property management company located in South Lake Tahoe, specializing in luxury. We offer a unique variety of South Lake Tahoe vacation rentals, ranging from deluxe cabins to elegant homes and condos.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

102件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(102)

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5つ星のうち1の評価

I booked a vacation rental via AIRbnb…

I booked a vacation rental via AIRbnb with this company. They confirmed the booking, charged the deposit to my credit card and then a day later proceeded to email me saying they had their pricing wrong and would need to increase the costs by $4000 if I wanted to continue with the rental as I had booked it. It was a mistake they made in their listing, they should have honored my reservation (a $11K booking).

I find this to be unethical behavior and want to warn any others thinking about renting through them about this behavior.

2019年11月15日
自発的なレビュー
Buckingham Luxury Vacation Rentals ロゴ

Buckingham Luxury Vacation Rentals からの回答

Jennifer,

Again, we apologize for this very frustrating inconvenience. As we explained, the rates entered into that property on AirBnB were coming up as the off-season rate, instead of the high-season rate. This was an oversight on our part. Unfortunately, neither Buckingham nor the homeowner was willing to honor the $4,000 difference. We offered you the following choices: paying the difference, renting a much larger home with greater amenities at the original $11K price, or cancel the reservation and receive a full refund from AirBnB. You chose to cancel with a full refund. To clarify, with AirBnB bookings, we do not charge any of the rent as AirBnB is the merchant of record, and they deal with all of the money handling -- we do not receive any of the rent until the day after our guests check in.

We hope you and your group were able to secure a suitable alternative property and have a great Tahoe vacation next year.

5つ星のうち4の評価

I give it a four because of the “sound…

I give it a four because of the “sound sensor” they have plugged in at the rental home. It was almost like we couldn’t have “too” much fun without triggering a certain noise level. Other than the sound sensor the rental was spacious and very accommodating for anyone and everyone who’s renting it out.

2019年10月8日
自発的なレビュー
Buckingham Luxury Vacation Rentals ロゴ

Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Veilongoi. We are glad to hear you enjoy the spaciousness of the home you rented for your Tahoe vacation. Regarding the noise sensors, we do realize how they can seem restrictive, but they are installed at certain properties to avoid noise complaints. This is helpful not only for full-time neighbors, but the guests, vacation rental homeowner, and us at Buckingham as well, as a noise violation citation is given to all (guests, vacation rental homeowners, and Buckingham), and can be a fine as much as $1,000 from each party. This helps the homeowner to stay protected, as three noise violations will result in the loss of their vacation rental permit. The sensors are set to reasonable decibel levels which should not hinder our guests' enjoyment of our properties. Should the decibel level get breached for longer than a period of 15 minutes, our guests are notified via a friendly reminder text from the sensor company response center. So in short, these sensors are in place to protect the guests as much as the homeowner and us here at Buckingham.

5つ星のうち5の評価

From the very beginning

Exceeded our expectations! From the very beginning, I felt taken care of by Cristina and Paul! They were extremely accommodating and friendly! The properties we viewed were all very well-maintained and beautiful! We loved the spot we picked as it was so clean, spacious and serene! Staying at South Lake Tahoe right on the beach was so amazing. Thank you, Buckingham!

2019年10月7日
自発的なレビュー
Buckingham Luxury Vacation Rentals ロゴ

Buckingham Luxury Vacation Rentals からの回答

Thank you for your wonderful review, Kelsey! We are glad to hear our service and properties exceeded your expectations. The lakefront home you stayed in certainly is a special one, and we love to hear our guests' feedback on our properties! We hope to have you stay with us again in the future.

5つ星のうち2の評価

Not advertised correctly. Extreme basics in house.

The house had only extreme basics - no coffee maker, no can opener, no extra towels, no extra bedding. The last email of our booking and the bottom of the page mentioned boundaries of the beach. Advertising of the house was not clear as to what beach access we have for the weekend. A room off the master with a fireplace and couch was closed and locked off, again that wasn’t advertised correctly. We were the last renters of Marla Bay house so that may have been why we were left without basic rental house supplies.

2019年9月29日
自発的なレビュー
Buckingham Luxury Vacation Rentals ロゴ

Buckingham Luxury Vacation Rentals からの回答

Thank you for your review, Kaila. We do apologize for the inconveniences you and your guests experienced while staying in this Marla Bay property. We do try to properly advertise all of our properties online, and we apologize if you feel you were deceived. As you mentioned, this property is no longer with our rental program, as the owner had decided to move into the property full time, which is much of the reason changes were made to the property prior to your stay.

5つ星のうち3の評価

The wifi instructions were inaccurate

The wifi instructions were inaccurate, so my group and I couldn't log into the wifi until a Buckingham representative got back to us. There wasn't even enough toilet paper to accommodate for 8 people for a 4 day trip. I slept on the top bunk bed and I found dog fur and other particles on my bed sheets, so I felt very uncomfortable sleeping. I wish they were thinner blankets that weren't micro-fleece material because I had a hard time sleeping at night being in a room with 3 other people because it was too room. We tried to turn on the ceiling fan, but when it was spinning, it almost felt like it was going to fall off from the ceiling. The kitchen cabinets could've been cleaned better. We found a few bugs in our room closet.

2019年9月28日
自発的なレビュー
Buckingham Luxury Vacation Rentals ロゴ

Buckingham Luxury Vacation Rentals からの回答

Thank you for your review. We do apologize for the inconveniences you experienced during your stay. We do try to keep our guests up to date with current wifi login information as we need to keep our properties' routers current and up to date to handle our guests' devices. For the toilet paper, we supply our homes with a "starter kit" of supplies (toilet paper, garbage bags, dish soap, paper towel, toiletries, etc), to get our guests through the first couple of days; so there may be a need for guests to replenish some items during their stay. This information is clearly stated in our Rental Agreement that every guest must sign when reserving a property. We have passed on your concerns regarding the bedding and ceiling fan to housekeeping and maintenance to ensure these issues do not arise again. We hope to have you stay with us again in the future so we may get the chance to offer you and your group a better Tahoe vacation experience.

5つ星のうち5の評価

Great stay in Eagles Landing

We stayed in the eagles landing house. It was really nice and accommodating. Good location for the lake and golf courses. Very spacious and the land it was on was huge. Can play frisbee golf. We hiked to the top of the hill and the views are amazing. Paul was an amazing help. We will use Buckingham again in the future

The only con really was finding towels, blankets, etc...

2019年9月28日
自発的なレビュー
5つ星のうち5の評価

This house was beautiful and the views…

This house was beautiful and the views were amazing. We had a great time and loved our time in Tahoe. I would recommend the house to large families who want to vacation there because there was plenty of space and bedrooms/bathrooms that made it very easy to relax and not worry.

2019年8月12日
自発的なレビュー
5つ星のうち5の評価

A wonderful stay in Tahoe

Working with Cristina (our leasing agent) was wonderful! She was attentive to our needs and helped us get sorted out whenever we had questions. Our month-long stay in Tahoe was delightful as a result!

2019年8月11日
自発的なレビュー
5つ星のうち5の評価

the property was as advertised

the property was as advertised; great partial view of the lake and the accommodations were highly satisfactory for three families. Kitchen was complete with all appliances including a K-cup coffee maker. The A unit was an end unit - "street" level with an ample deck with outdoor grill. A pleasant experience!

2019年8月10日
自発的なレビュー
5つ星のうち5の評価

Large family friendly unit close to everything.

This large unit was perfect for our family of 5 and two guests over the 4th of July week in South Lake Tahoe. Walking distance to everything yet it is tucked away and quiet. Clean and well stocked, we cooked many meals in the home. We would definitely rent this property again! The Buckingham representatives were very easy to contact, when we had a couple of questions they helped us out right away.

2019年7月24日
自発的なレビュー
5つ星のうち5の評価

My family and I enjoyed our stay very much!

My family and I enjoyed our stay very much. The cabin was exceptional and had everything we needed plus +. Very clean and comfortable. Upstairs is roomy and open with plenty of seating and with 14 people, that is important! Kitchen is large and can handle many cooks without getting in each others way. We all enjoyed the large dinning table that accommodated the adults and the kids table was perfect. Cabin is located near the end of the street which leads to open forest and is great for hikes and bike rides. Liked that we could park in the three car garage. From booking this cabin to check in and check out was all easy and smooth! We all agreed we stay here again!

2019年7月22日
自発的なレビュー
5つ星のうち5の評価

Great cabin

Great cabin - pictures cannot do the place (both the Cabin and Tahoe) justice! Very roomy and comfortable cabin right next to easy walking/hiking trails. Also very close to town and an amazing BBQ spot. The Cabin has an open layout that is great for groups and even a gaming area for kids.

Buckingham made the process extremely simple and easy. Would definitely go back!

2019年7月19日
自発的なレビュー
5つ星のうち5の評価

Buckingham Luxury Vacation Rentals…

Buckingham Luxury Vacation Rentals handled all our concerns in a timely manner. The staff was super friendly and welcoming from the first phone call to check out. We'll use them again.

2019年7月19日
自発的なレビュー
5つ星のうち5の評価

this place was AMAZING

this place was AMAZING! very spacious. It was about a 5 minute drive to the nearest grocery store and about 7-10 minutes to the casinos. There were tons of towels and extra blankets and soap in every bathroom. we would definitely recommend this place.

2019年7月18日
自発的なレビュー
5つ星のうち5の評価

Everything Handled Professionally and Perfectly!

From the time we selected a vacation rental property, Buckingham staff were with us every step of the way, guiding us easily through the process and handling every detail. Nothing was left to chance. Everything one could think of was provided and was easy to access. Check in and checkout procedures were clearly outlined and simple to follow. Security deposit was refunded promptly as well. Outstanding professional organization.

2019年7月12日
自発的なレビュー

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