I purchased a buggy two weeks ago. I have successfully managed to transport it in my Clio to the golf club without any issue. The customer service has been excellent and I would highly recommend Wi... ãã£ãšèŠã
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I neeeded a reliable golf buggy which would fit into my BYD dolphin surf.Buggy ease had just the thing L400 mini which compacts to 110cm.Once I got practise loading and unloading ,it was easy. John wa... ãã£ãšèŠã
Met John at his warehouse after making appointment,40 minutes later I,m driving home away with a brand new buggy in the back of my Dacia Sandero. John gave me a full demonstration off both types of bu... ãã£ãšèŠã
Fantastic service from a fantastic company. Nothing is too much trouble for them. I had dealings with both directors (Jonathan and Matt)..and they were both excellent. Had some âcrossed wiresâ initial... ãã£ãšèŠã
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Outstanding Customer Service
Due to health issues, and to continue playing golf, Iâve been researching one person golf buggies. Iâve spent the last couple of months searching for the most reliable and effective buggy, and have spoken to five retailers of different brands. Thereâs a company called Bugg-ease, based in Bradford. Iâm not sure really where to start! The customer service is outstanding (just as rare as a Hole in One!). Iâve been dealing with Jon, one of the proprietors. He spent time explaining the buggyâs specs. As I have a bad back, I was concerned about how to get the buggy in and out of a Range Rover with a high tailgate. Jon kindly offered to give me a demo at my house in Sheffield (first major plus). Last week he brought down the buggy I wanted. As he was delayed on the motorway, we only had 20 minutes for the demo as I had to go out for dinner. Just enough time to show me how to get the buggy in and out of the car.
I told Jon that I didnât have time to commit to £2200+. Amazingly, Jon said to keep the brand new buggy and play a couple of rounds to see how I got on with it. No deposit was requested, just trust (second amazing thing). Whilst I was born in Sheffield, I only returned in December from Kent. I would suspect that 99.99% of other buggy retailers would request full payment.
I did say that I didnât feel comfortable trying out a brand new buggy with no guarantee that Iâll buy it, but he said not to worry about. I played golf and used the buggy the next morning.
I did struggle with the steering but coped ok. Getting the buggy in and out of my car proved tough, as the tailgate on the Range Rover is high. I called Jon to let him know. He said we would come down and drop off a different steering bar and a remote control, to make it easy to get it in and out of the car (third amazing thing).
True to his word, Jon came down with a brand new buggy but with T bar steering. He spent 30 mins with me, giving me the chance to try out the different steering. All was fine. In a few minutes, Jon showed me how to get the buggy in and out of the car with ease.
Again, Jon said âgive it a try and let me know how you get onâ. No deposit or money was requested (fourth amazing thing). That was last Wednesday August 30th and Iâm playing tomorrow with the buggy.
I have worked all over the world and have bought and sold many things. From, houses to cars and companies to golf clubs. In my 58 years, I have never experienced such excellent customer service, as provided by Jon at Bugg-ease.
This is only the second ever review Iâve written and was compelled to write this one.
It really wasnât amount the money, it was about the lengths he would go to, to ensure the customer gets the right and most appropriate product.
The buggy is great. It looks cool in Graphite Grey, comfortable and coped admirably with the hills on Sheffields golf courses, with 55% of power left at the end of the round.
If you need an electric one person golf buggy, look no further. Iâve done the research and experienced the product. Save yourself some time and give Jon a call at Bugg-ease. I guarantee you wonât be disappointed.
I forgot to mention their amazing Warranty. Unlike any other supplier of golf buggyâs in the UK, Bugg-ease offers a unique repair service at your home, rather than having to get it back.
First class customer service and first class buggyâs.
Thanks Jon
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