Very bad experience from the beginning. Agents keep switching for the same claims, and every first or second claim gets rejected. Unprofessional staff and assessment process. Everything needs t... ãã£ãšèŠã
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Very good experience with Bupa. The response was quick, clear, and professional. My queries were handled promptly and everything was explained well. Highly satisfied with the service!
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I was very much pleased with my recent interaction specifically who was more than kind & helpful but compassionate as well Her name is Mrs Donia Haytham
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Very good, even if my question was not answered. My question was that I wondered why I was considered an applicant in my app profile when I, through my membership in IHI, have been a member for more... ãã£ãšèŠã
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Our international health insurance plans are designed for individuals, families and businesses who value freedom, outstanding benefits and quality customer service. With Bupa Global, your health plan travels with you, providing the same level of cover whether youâre at home or abroad. You'll have access to our global network of medical practitioners and specialists all over the world: we aim to get you to the care you need, wherever you might be.
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Trafalgar Place, BN1, Brighton, è±åœ
- bupaglobal.com
4.2
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
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Listening ear.
Listening ear.
Attention to details.
Giving options and explaining pros and cons
2025幎12æ16æ¥
Bupa Global ããã®åç
Dear Mr. Agboola,
Many thanks for taking the time to provide us with your feedback. You lovely comments are highly appreciated.
Kind Regards,
Donia
Zero Communication
Zero Communication, Endless Delays If you donât chase them daily, nothing happens. Iâve been waiting for months with zero proactive communicationâno emails, no calls, no notifications. Even after being told my payment was âon the way,â nothing happened unless I followed up myself. The process is buried in red tape and constant nitpicking over minor details, clearly used to delay payment. Be prepared to chase relentlessly, or expect to wait indefinitely.
2025幎10æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Bupa Global ããã®åç
Dear Mr Anas,
Thank you for providing us with your details and please rest assured that I have referred your review to our Complaints Team.
Kind Regards,
Donia
It went all smooth and fast
It went all smooth and fast.
I had a yearly check up, and all related services were smooth.
2025幎11æ19æ¥
Bupa Global ããã®åç
Dear Mr. Entz,
We're happy to hear that your yearly check-up and related services went smoothly and quickly. We appreciate you taking the time to share your positive experience.
Kind Regards,
Hassan
I received a very useless threat emailâŠ
I received a very useless threat email from a BUPA staff today and i laughed. Threatening to take action against me. The same staff who told me something over the phone and wrote something completely different in his email. This is the second time this year this same staff is doing this. For me BUPA Global lack Integrity and coincidentally i read about BUPA's experience in Australia and i am not shocked because that has clearly being my experience with BUPA this year. A very useless insurance company.
2025幎11æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Bupa Global ããã®åç
Dear Mr. Eyeregba,
Thank you for your feedback. I can locate that your case was handled by our complaints team and they have replied to you on the 10th of November.
If you still have any issues, please reply back to their email so they can assist accordingly.
Kind Regards,
Hassan
good experience
2025幎11æ6æ¥
Bupa Global ããã®åç
Dear Mr. Mahmoud,
Many thanks for your feedback; it is highly appreciated.
Kind Regards,
Donia
The determination to reach out andâŠ
The determination to reach out and explain the corrective actions taken to contain the situation is satisfying
2025幎10æ21æ¥
Bupa Global ããã®åç
Dear Mr. Nagy,
We're happy to hear that you found our communication about the corrective actions satisfactory. We appreciate your positive feedback and are grateful for your review.
Kind Regards,
Donia
Very good experience with your amazingâŠ
Very good experience with your amazing staff
Thanx
2025幎10æ21æ¥
Bupa Global ããã®åç
Dear Mr. Hadi,
We're happy to hear that you had a very good experience with our staff. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Hassan
Bupa is unique medical insuranceâŠ
Bupa is unique medical insurance provider in egypt I tried most of medical insurance companies in egypt but no one give you that exception services like Bupa, seamless service, and a strong commitment to continuous improvement. With a focus on digital innovation and customer satisfaction.
2025幎10æ19æ¥
Bupa Global ããã®åç
Dear Mr. Anas,
We're happy to hear that you've had such a positive experience with our services. It's great to know that our commitment has met your expectations.
Thank you for your valuable feedback.
Many Thanks,
Donia
ؚعض اÙا؎خاص ٠اÙ؎رÙ٠عÙد٠ÙÙضÙ٠زÙاد٠اÙÙغ٠اÙعرؚÙ٠٠اÙÙÙØš ساÙت ا٠اÙاؚÙÙÙØŽÙ
ؚرجاء تÙضÙØ Ø§Ùثر ع٠٠Ùد٠٠اÙخد٠٠٠اÙÙ ØاÙ؞ات ÙزÙاد٠اÙÙغ٠اÙعرؚÙ٠٠اÙاؚÙÙÙØŽÙ
2025幎10æ15æ¥
Bupa Global ããã®åç
Dear Mr. Osama,
Thank you for your feedback. We have already contacted you regarding the mentioned comments.
Best Regards,
Hassan
It wad great to receive todayâs call toâŠ
It wad great to receive todayâs call to acknowledge the mistakes done while processing my claim and to assure me that the issue is resolved
2025幎10æ5æ¥
Bupa Global ããã®åç
Dear Ms Mennatallah,
Thank you very much for taking the time to provide us with your feedback following the call I had with you.
I'm very glad I've been in your assistance.
Kind Regards,
Donia
I totally appreciate your concern andâŠ
I totally appreciate your concern and care to handle the issue.Â
2025幎9æ25æ¥
Bupa Global ããã®åç
Dear Mr. Ahmed,
I very much appreciate you acknowledging the dedication to resolving your issue with attentiveness and support.
Thank you for your feedback.
Many Thanks,
Donia
Bupa Global ããã®åç
Dear Sir,
It was lovely speaking to you!
Thank you for your positive feedback; we appreciate it greatly.
Many Thanks,
Donia
The Representative got all my feedbackâŠ
The Representative got all my feedback and promised to rectify them.
2025幎9æ9æ¥
Bupa Global ããã®åç
Dear Mrs. Yusuf,
Thank you for sharing your feedback. Your input is incredibly valuable, and weâre always here to ensure your experience keeps improving.
Kind Regards,
Hassan
Good customer service
The customer service team are good and attentive to requests. They demonstrate willingness to assist at all times. They are swift in delivering pre-authorizations after approval. I am very pleased with the reception anytime I speak to them
2025幎8æ26æ¥
Bupa Global ããã®åç
Hello Frank,
This is truly appreciated and highly reassuring that you find our team attentive and caring. I would like to deeply thank you so much for sharing such a wonderful feedback.
Kind regards,
Maria
Bupa Global is an excellent company
Bupa Global is an excellent company, very supportive and cooperative.
2025幎8æ26æ¥
Bupa Global ããã®åç
Hello Haytham,
I am truly happy to hear that you have been supported by us. Thank you for sharing such an amazing feedback!
Kind regards,
Maria
Dina from customer service has beenâŠ
Dina from customer service has been very supportive in helping us through our case.
2025幎8æ17æ¥
Bupa Global ããã®åç
Dear Mr. Mostafa,
It has been lovely speaking with you; and I am very happy that I have been in your assistance.
Many Thanks,
Donia
Quick response
2025幎8æ19æ¥
Bupa Global ããã®åç
Dear Ms Hao Qi,
Thank you so much for your feedback.
Kind Regards,
Donia
i have been satisfying with the call
2025幎8æ19æ¥
Bupa Global ããã®åç
Hello Hani,
It was such a pleasure speaking to you yesterday. Highly appreciate you sharing your positive experience with us.
Kind Regards,
Maria
Great clear communication after myâŠ
Great clear communication after my survey response. Awaiting further communicatio
2025幎8æ18æ¥
Bupa Global ããã®åç
Dear Ms Barlow,
Thank you so much for your feedback; it is highly appreciated!
I remain attentive and shall be updating your side soon.
Many Thanks,
Donia
Bupa Global ããã®åç
Dear Mr. Keh Chai Oh,
I very much appreciate you taking the time and providing us with such positive feedback.
It's been a pleasure talking to you.
Many Thanks,
Donia
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