Buy Kitchen Worktops レビュー

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4.5

花崗岩提供業者

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Great company to deal with competitive pricing, phone call back to let you know orders gone through and date it will be shipped . Also requested a vat invoice which arrived back within the hour. Highl... もっと見る

Ordered online, easy to do. Had 2 phone calls one for delivery date one day before to confirm, very polite and informative. Also phone call on the day to say delivery would be within the hour. Cheerf... もっと見る

企業が回答しました

Order was received very quickly anddkept informed of up-dates at all times. Can't rate customer service highly enough - very professional but friendly and nothing too much trouble. Product purcha... もっと見る

企業が回答しました

企業情報

当該企業による記述

Buy Kitchen Worktops supply specialist luxury kitchen worktops to the public at trade prices. Choose from DIY worktops for self-install, bespoke worktops templated and installed nationwide, or bespoke supply only made to your own measurements. We supply DIY surfaces such as solid timber worktops, Mirostone® and Minerva® acrylic worktops, plus bespoke products including Silestone® quartz, Strata® quartz, Diore® quartz, Diore® Solid Surface, Dekton® and Corian®.For a free no-obligation quotation, simply email your enquiry to sales@buy-kitchen-worktops.co.uk.

連絡先

4.5

優良

51件のレビュー

5つ星

4つ星

3つ星

2つ星

1つ星

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すべてのレビュー

(51)

過去12か月のレビュー数: 0件

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2023年11月16日

A Great company to deal with competitive…

2023年11月9日

2022年12月20日

Great service

Jason at Buy Kitchen Worktops was a brilliant help about which solid surface worktop to buy, arranging samples, giving advice about fitting, and always answering any questions I had. The Mirostone worktops we bought arrived in good condition, and look brilliant in our new kitchen. Would highly recommend.

2022年11月18日

自発的なレビュー

2022年11月6日

I normally purchase the item at Amazon…

I normally purchase the item at Amazon but when I saw your price I thought I would give you a try.I wasn't disappointed.
For the same product the price was more competitative and the service was great.

2022年11月1日

2022年10月26日

Great customer service

Great customer service, prompt response, didn’t have what I needed in stock and explained why but recommended a kit that included the product in case that was helpful - it was!

2022年10月26日

2022年9月1日

Great Service

A friend of ours recommended Buy Kitchen Worktops for our new kitchen surfaces. I have to say the service we have received from Jason and his team has been first class. Nothing has been too much trouble and communication has been excellent throughout. From the initial quotation right through to installation, we have been impressed with the level of professionalism and care, not only from Buy Kitchen Worktops but also from the templater and the fitting team. I would not hesitate to recommend BKW to anyone looking for good quality worktops installed at a competitive price.

2022年9月1日

自発的なレビュー

2022年8月30日

Amazing Service

I was absolutely amazed that they were able to make the worktops fit in our kitchen considering there are no straight walls or right angled corners. But fit it does, a remarkable piece of work resulting in a fabulous finish.

2022年4月20日

自発的なレビュー

Buy Kitchen Worktops からの回答

2022年9月1日

Hi Richard,
Thank you for taking the time to leave us such a lovely review! I am so glad to hear you are happy with your new worktops and enjoy your new kitchen.
Kind Regards
Louisa
Buy Kitchen Worktops

2022年8月21日

Avoid BKW

Avoid BKW. All comms absolutley great, until things went wrong. Worktops were delivered and fitted, and I signed a form at the fitting stating I was happy. Unfortunately, in the flurry of the fitting, and with 3 fitters crammed into my kitchen, with their tools out on top of worktops, I had not initially properly noticed a colour differentiation between the island and worktop - my builders saw the surfaces the next day and stated I should demand a replacement as the batch colours were clearly mismatched. In addition to that, having been told there would be no join in the island surface, I noticed there was in fact a join. I was told photos were not clear in illustrating the issues. And I was told I had no leg to stand on, as the fitters got my signature stating I was happy. This is ridiculous. Consumer law provides a legally recognised time period with which to raise issues....and this extends well beyond the day of receiving the goods. I requested several times a visit from the manufactur - this was outlined as an option on BKWs website if photos cannot clearly illustrate the problem. I also requested confirmation in writing that the island should not have this join. BkW ignored all these messages, which is just manifestly unprofessional. I would avoid BKW at all costs and head to a company where you know issues will be dealt with fairly, promptly and professionally. I dread to think how they handle warranty claims based on what I have experienced. I am now exploring my legal position, having reached a brick wall with BKW ignoring all my emails.

2022年8月21日

自発的なレビュー

Buy Kitchen Worktops からの回答

2022年8月22日

Buy Kitchen Worktops are an e-commerce retailer. We do not manufacturer or stock worktops. We act as an agent / introducer for several UK worktop suppliers and manufacturers. Consumers use us to gain access to the manufacturer's products at trade prices. On that basis, we make it very clear to our customers what their obligations are in advance.
Using Trustpilot as an independant review site demonstrates that we do not hide behind our website and will take the bad reviews, as well the the excellent ones, on behalf of our suppliers.
In this particular case, our customer inspected the worktops on completion of the installation and signed the manufacturer's satisfaction sheet as 100% satisfied. Given that the customer had access to us by email, landline phone and had our Director's personal mobile phone number if she needed to raise any issues during the installation, we heard nothing.
Regardless of our customer having inspected and signed off the worktop installation, we offered to help with the issues our customer's builder seemed to have with the worktops. This is always going to be a challenge once the manufacturer has a signed satisfaction note in their possesion, but nevertheless we tried. We requested evidence from our customer of the issues. The photographic and video evidence was inconclusive. Regardless of this, we passed the evidence to the manufacturer, Sheridan Fabrications, for review. They concluded, having looked at our customer's evidence and their own images of the completed installation, that they were taking no further action. We requested confirmation that all the worktops were manufactured from the same colour batch. They confirmed this to be correct.
In regards to the worktop join, our customer chose Apollo Slab Tech acrylic. This material is seamlessly bonded and joined. Sometimes large island worktops are factory joined, sometimes site joined, dependant on access into the property. Our customer's island worktop was factory joined. At no time did we state that the customer's worktops would be joint free.
As a national e-commerce retailer it is impossible for us to make site visits, however the manufacturer may at their discretion should they feel it necessary.
It is our job to communicate between the two parties. Unfortunately, sometimes our customers do not like the manufactuer's response. This inevitably leads to 1 star reviews, however we feel we as the retailer have done nothing wrong.
Our customer has been advised that we can help her no futher unless she has a warranty claim.
Manufacturers' warranties are treated in exactly the same way, we liaise with our suppliers on behalf of our customers. The warranty is not with Buy Kitchen Worktops, therefore the manufacturer's decision is theirs to take.
We would like to reassure our public audience that if we are ever wrong, we will correct our mistakes at our own expense. On this occasion, Buy Kitchen Worktops have done everything possible to help our customer, who had previously written to us stating "the kitchen worktops look lovely".

2022年8月19日

Brilliant service from start to finish

Brilliant service from start to finish. Great communication throughout on delivery times etc. Would definitely recommend, we love our new worktops!

2022年8月19日

自発的なレビュー

Buy Kitchen Worktops からの回答

2022年9月1日

Hi,
Thank you for taking the time to leave us a great review! I am so glad to hear you are happy with your new worktops.
Kind Regards
Louisa
Buy Kitchen Worktops

2022年8月19日に更新

very poor company very unhappy

very poor company very unhappy, received damaged worktop, because it had passed 72 hours they wouldn't do anything about it very rude they even accused me of the damage!

This company is truly unbelievable, they believe they can have the law in their own hands.

here is some useful information

Your legal rights to a refund
The Consumer Rights Act 2015 and the Consumer Contracts Regulations are the two pieces of legislation that set refund rights for consumers. The main points and rights conferred include:

You have 30 days to return faulty goods and receive a full refund
You’re entitled to ask for a refund or price reduction after one failed attempt by the retailer to repair or replace a faulty item. Or you can request another repair or price reduction at no extra cost
No deductions can be made from a refund within the first six months after purchase, except for motor vehicles.
Online

When you shop online, you have a 14-day grace period to change your mind after receiving the item. This is enshrined in law under the Consumer Contracts Regulations. Once you’ve changed your mind, you then have a further 14 days to return the item.

It doesn’t matter why you’ve changed your mind. These distance-selling regulations apply to all purchases where you’ve bought the item away from the seller’s premises. That includes purchases made online, by postal order, over the phone and through TV shopping channels.

However, there are a few exceptions to this rule. You won’t be entitled to return the following types of items:

Those that have been made to your specifications or personalised
Those that are perishable (like flowers or fresh food)
Those that were sealed on delivery but have now been opened (such as DVDs or computer games)
Those that date quickly, such as newspapers, magazines or periodicals
Anything based on betting, gaming or lotteries
Events tickets
Digital goods (such as music downloads).
Of course, if an item bought online turns out to be faulty, then you’re protected by the same rights that apply to purchases made in person. The retailer must also cover the cost of return.

As you can see by their reply, they are accusing me of wanting a free worktop! I just want a undamaged worktop that I had paid for!

The worktops are poorly packed. Just have a small amount of cardboard on the edge then wrapped in clear plastic.

2022年8月18日

自発的なレビュー

Buy Kitchen Worktops からの回答

2022年8月18日

Buy Kitchen Worktops take great care to ensure all of our customers receive the very best service. This is clearly demonstrated by the majority of our customers' reviews on Trustpilot. We are happy to take this opportunity to provide a clear unbiased public response to our customer's issue.
Every customer who places an order with us is emailed immediately to confirm receipt of their order. Within this email, we also provide clear precise instructions on checking the delivery and correct storage, as all worktops are shipped directly from our suppliers to you.
Our suppliers do understand that it is sometimes not convenient for our customers to unwrap and inspect goods on delivery, therefore they allow a suitable time period to report damages not clearly seen through the protective covering.
In this case, our customer chose to disregard our pre-delivery advice. He is now reporting damage outside of the allowable timeframe. We have advised our customer that we are unable to raise a claim with our supplier. Our customer feels this is unreasonable and believes we should cover his mistake and offer him a free replacement worktop.
We believe we have handled the complaint correctly and courteously. At no time did we accuse our customer of causing the damage. Had our customer followed our pre-delivery advice and reported the damage within the correct timeframe, our supplier would have replaced the worktop free of charge without question.

2022年8月12日に更新

Highly recommend

2022年8月11日

Buy Kitchen Worktops からの回答

2022年8月15日

Hi Karen,
Thank you for your brilliant review and I am so glad to hear you are happy with your new slab tech worktops! We really appreciate the positive feedback and would love to see and show off your finished kitchen. If you would be happy to send us some photos through of your beautiful new kitchen, please email them to socialmedia@buy-kitchen-worktops.co.uk

Thank you for choosing Buy Kitchen Worktops!
Kind regards
Louisa
Buy Kitchen Worktops

2022年5月12日

Friendly, helpful service, accommodating to my requested delivery date. Lovely worktops.

2022年2月23日

Buy Kitchen Worktops からの回答

2022年3月1日

Hi Kate,
Thank you for taking the time to leave us such positive feedback! I am so glad to hear you were happy with our services and your lovely new worktop. If you do find a spare chance to take a couple of photos of your finished renovation, we would love to see the finished result! If you are happy to show it off, please send any to socialmedia@buy-kitchen-worktops.co.uk
Kind regards
Louisa
Buy Kitchen Worktops

2022年2月23日

Excellent and friendly service from the…

Excellent and friendly service from the outset and very diligent onsite team and all at competitive prices! Very happy with the finished worktop.

2022年2月23日

自発的なレビュー

Buy Kitchen Worktops からの回答

2022年3月1日

Hi Dale,
Thank you for your brilliant review and I am so glad to hear you are happy with your new worktops! We really appreciate the positive feedback and would love to see and show off your finished kitchen. If you would be happy to send us some photos through of your beautiful new kitchen, please email them to socialmedia@buy-kitchen-worktops.co.uk
Kind regards
Louisa
Buy Kitchen Worktops

2022年2月17日

This is 2nd time we’ve ordered and have…

This is 2nd time we’ve ordered and have been sooo satisfied with the online ordering, the delivery time and the after sales will definitely use again

2022年2月17日

Buy Kitchen Worktops からの回答

2022年3月1日

Hi Tracey,
Thank you for taking the time to leave us wonderful feedback on your orders! I am so glad to hear you are happy with your new slab tech worktops. We would absolutely love to see the finished result of your renovations-if you have a spare moment to send over any photos to socialmedia@buy-kitchen-worktops.co.uk we would love to show them off!
Kind regards
Louisa
But Kitchen Worktops

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